we stay in grasmere once every few months as we love it!
this was our first time at dale lodge. its a nice, good hotel. the location is perfect.
we paid extra for a superior room. there was nothing superior about it. just a good standard room. for what we paid you can get a lot better in grasmere.
its clean. the showers could do with updating / being made more powerful.
breakfast is good. just standard really.
we didnt eat evening meal there we ate in tweedies bar attatched to it. weve been there before - the chef is amazing. u wont find a better meal anywhere!!
our biggest let down - the staff. one girl in particular. the girl on reception who books you in and serves breakfast. she didnt do anything wrong, but has no customer service skills at all. we felt like we were doing her a favour. looked miserable all the time and was like a robot going through the motions.
the rest of the staff were ok - just did their job. think some customer service courses are needed. this one person (feel bad pointing out an individual but being honest!) is what pretty much spoils the hotel atmosphere, and its a shame as thats when u cant help but look for other faults at the hotel as well!
a nice hotel, just not worth its price, and thats not helped by the service - there is better.
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- Also Known As:
- Dale Hotel Grasmere
- Dale Lodge Hotel Grasmere, Lake District