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“Lovely Locatin for the Lakes”

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Macdonald Swan Hotel
Ranked #10 of 14 Hotels in Grasmere
GreenLeadersBronze level
Reviewed 21 August 2011

Stayed 3 nights. Comfortable room which was very clean, well serviced and had all the amenities. Comfy bed and great shower. Staff were very helpful and the food was superb. Shame there was a charge for the WiFi.

A short walk into Grasmere, and on the road to Keswick or Ambleside meant we were in a great location to tour the whole district.

Room Tip: A view down of the hills was lovely to wake up to...
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  • Stayed: August 2011, travelled on business
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Thank Gexxie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded 25 August 2011

Good Evening Gexxie,

Thank you for taking the time to post your review regarding your recent stay at the Swan Hotel, we here at the hotel do appreciate all our reviews whether they are constructive or positive, we also share them with the whole of the team on a regular basis.

The whole of the team would like to pass on their thanks for your kind words regarding them, the food and the amenities. I am in discussions with our head office regarding the WiFi charges and hopefully this will be resolved very soon.

We look forward to welcoming you back in the near future.

Kindest Regards,
Jason Moore

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1,048 - 1,054 of 1,224 reviews

Reviewed 19 August 2011

We have stayed at the Swan on several occasions and have never been disappointed. The quaint, rambling style of the building has real character and is a refreshing change from the modern anonymous cloned boxes found in most cities today. The bedrooms vary but are comfortable, well equipped and clean and some have stunning views (when its not raining!).
The dining room is very pleasant with a good ambience. The food is of good quality and usually well cooked and presented although occasionally presentation comes before substance. On our most recent visit the service, particularly at breakfast was a bit tardy which would have been annoying if we had been in a hurry.
The bar and public areas are very traditional and comfortable which we enjoy.

  • Stayed: August 2011, travelled with family
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1  Thank Dinos43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded 20 August 2011

Good Morning SB-NRU,

Thank you for taking the time to post your review regarding your recent stay, we here at the hotel do appreciate all our reviews whether they are constructive or positive and we also share them on a regular basis with the whole of the team.

The whole of the team would like me to pass on their thanks for your kind words about them and the food.
I must apologise if you felt that the service at breakfast was a little tardy, we have some new members of staff who are still in training but they are making ever effort to be the best, which I do hope you will see when you and your family see when you return on your next visit.

Looking forwards to your return,

Kindest Regards
Jason Moore

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Reviewed 18 August 2011

We came here for a dinner but my parents stayed the night at the hotel, when we all arrived they checked in by richard who i think was the most helpful member of staff i have ever met, nothing was an issue for him and he couldnt be more helpful and professional if he tried.

The meal was great all the staff here are lovely and all willing to help! My parents told me that the room had great views although in need of a touch up here and there

  • Stayed: July 2011, travelled with family
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Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded 20 August 2011

Good Morning ChrisE,

Thank you for taking the time to post your review regarding your recent visit to the Swan Hotel, we do appreciate all our reviews whether they are positive or constructive and we also share them with the whole of the team on a regular basis.

The whole of the team would like me to pass on their thanks especially Richard for your kind words regarding them and the food.

We do hope that you can stay with us next time as well as your parents and we look forward to welcoming you back soon.

Kindest Regards,
Jason Moore

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Reviewed 16 August 2011

I had read some reviews that stated that the hotel was in need of some TLC. Rest assured, the place has obviously had a significant refurbishment, we did not see everywhere but what we saw was good.
The staff were proud of their work place and this came accross in the positive way in which they dealt with us and a few minor requests.
In the restaurant , the service was smooth and efficient, the food was very well prepared and presented.
We would not hesitate to recommend the Swan to friends, and in fact are planning to spend the New Year here.
As a bonus, the hotel are happy to have well behaved pets in some of the rooms, but check it out when you book.

  • Stayed: August 2011, travelled as a couple
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1  Thank Carfax7819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded 17 August 2011

Good Afternoon Carfax7819,

Thank you for taking the time to post your review regarding your recent stay at the Swan Hotel, we do appreciate all our reviews whether they are positive or constructive, and we share them with the whole team on a regular basis.

The team would like me to pass on their thanks for your kind words regarding them and the hotel as a whole and we do hope that you can spend New Year with us here at the hotel.

Once again we look forward ton welcoming you back in the future.

Kindest regards,

Jason Moore

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Reviewed 13 August 2011

We arrived Wednesday 10th august in the rain, mid afternoon and were immediately greeted by friendly accommodating staff on reception. We checked in and were warned that our room was a bit of a trek away in the hotel but we did not mind. Members of staff in the corridors were friendly and helped us with our bags to our room. (45). The room was large, light, well furnished with a huge bed and a great view. wallpaper was peeling off the walls in some areas, this may need a little attention. dressing gowns and slippers were provided for us and a selection of tea and coffee. We booked in for dinner in the restaurant. The drinks list was very pricey. I asked for a small glass of the cheapest wine but the waitress brought me a large. She apologised for bringing me a large and i asked if i would have to pay extra for the wine seeing as it was her mistake. She said yes so i said i would just have a small glass, not wanting to pay the extra. She went to take away the wine at which point i felt i must have appeared incredibly stingy and told her it didn't matter. The restaurant offers 2 courses for £20. I had the liver to start and my partner had the feta cheese tartlet. My partner then had the chicken which he enjoyed and I had the braised lamb. I didn't enjoy my main as it was a bit bland, the gravy could do with something like redcurrants to give a bit more flavour. We didn't have pudding. Service was ok. Breakfast was enjoyable, a very good full english. On both mornings our toast was cold though. The coffee was lovely! Because of the dismal weather, it was very dark in the restaurant in the mornings. In the afternoons we had a coffee in the bar and it was served with the loveliest shortbread. On the first day we were charged £5 and on the second day charged £3.90. Little strange! The beds were comfortable to sleep in with very little outside noise. All in all we had an enjoyable stay, with a few minor issues but would stay again.

  • Stayed: August 2011, travelled as a couple
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1  Thank sleagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded 17 August 2011

Good Afternoon sleagirl,

Thank you for taking the time to post your review regarding your recent stay at the hotel, we do appreciate all our reviews here at the hotel, whether they are constructive or positive, we also share them with the whole team on a regular basis.

The team would like me to thank you on their behalf for the kind words, I am sorry if you feel that the main course was bland, we are currently reviewing the menu in the restaurant, so I do hope next time that you visit you will enjoy it even more.

Thank you once again for your review, as it is comments such as yours that help us strive towards our goals in quality and customer care.

We look forward to welcoming you back in the future.

Kindest regards,
Jason Moore

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Reviewed 12 August 2011

This is an old world hotel which has its charms and deficiencies. The room we had was right at the front of the hotel which was a little noisey due to traffic...not to bad at night however. I liked the character of the room and found it very comfortable. The restuarent is not charming, too many pillars and small tables. The food was pretty good, especially the breakfast which really quite excellent. Dinner was good too however I think one would struggle to tickle ones palate after two nights. Staff were very obliging apart from a small altercation over a very confusing dinner bill. The trick is too get a deal,i'd have been annoyed if I had paid full price. Bottom line: get a deal break and its great !

Room Tip: rooms at front will suffer road noise.
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  • Stayed: August 2011, travelled as a couple
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1  Thank tsumScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded 17 August 2011

Good Afternoon tsumScotland,

Thank you for taking time to post your review regarding your recent stay at the Swan Hotel, we here at the hotel do appreciate all our reviews whether they are positive or constructive, we also share them with the whole of the team on a regular basis.

The staff would like me to pass on their thanks for your kind words about them and the food, and I would like to apologise if you feel that you were mistreated in the evening restaurant, no offence was intended.

Once again thank you for your review, as it is comments such as yours that help us strive towards our goals in quality and customer care.

We look forward to welcoming you back in the future.

Kindest Regards,
Jason Moore
General Manager

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Reviewed 11 August 2011

We've stayed at the Swan several times since the 1980's during which time it has been under different ownerships but the one common thread has been that the people involved in running the hotel and serving have always been enthusiastic, efficient and friendly. Maybe it's the Lakeland air?

A couple of reviews have commented on the need for refurbishment, well my wife was able to overdose on the smell of new carpets.

This last short stay was as good as any we have had, with all of the in-room facilities that are provided by a 4 star hotel just 250 metres away but with a much warmer and more friendly service. The hotel was busy and my wife's only criticism was that the breakfast service was a bit slow, the breakfast as a whole (buffet and the full english) was excellent.

We would heartily recommend the Swan to anyone.

  • Stayed: August 2011, travelled as a couple
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1  Thank 8100bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded 12 August 2011

Good afternoon 8100bob,

Thank you for taking the time to post your review regarding your recent stay at the Swan Hotel, we here at the hotel do appreciate all our reviews whether they are constructive or positive and we also chare them with the whole of the team on a regular basis.

Apologise for the overdose smell of the new carpet, this should wear off soon, lets hope the carpets do not, thank you for your comments regarding breakfast I will investigate why service was slow.

We look forward to welcoming you back in the future.

Kindest regards,
Jason Moore

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Additional Information about Macdonald Swan Hotel

Address: The Swan Hotel Keswick Road, Grasmere LA22 9RF, England
Region: United Kingdom > England > Cumbria > Lake District > Grasmere
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Grasmere
#9 Romantic Hotel in Grasmere
Price Range: £83 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Macdonald Swan Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Built in 1650 as a coaching inn, and mentioned in a Wordsworth poem "The Waggoner", Macdonald Swan Hotel, Grasmere is one of the oldest hotels in the Lake District. Nestled in the Cumbrian countryside, with views across the Fells, our cosy and inviting hotel is ideal for walkers and cyclists. With open sunny vistas in summer and blazing log fires in winter, it's the ideal base for exploring the wonders of the Lake District National Park. Afterwards, relax with a delicious meal in our restaurant or enjoy the convivial atmosphere of the Walkers' Bar before retiring to a traditionally - furnished, comfortable room. ... more   less 
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Also Known As:
Hotel Macdonald Swan
Macdonald Swan Grasmere
Macdonald Swan Hotel Grasmere, Lake District

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