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“Highly recommended”

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Macdonald Swan Hotel
Ranked #10 of 14 Hotels in Grasmere
GreenLeadersBronze level
Ormskirk, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Highly recommended”
Reviewed 1 August 2014

Just returned from a short break at this lovely hotel. The friendly staff make you feel very welcome and nothing is too much trouble. We ate in the hotel every evening and recommend the food; evening meal and breakfast were lovely.
The rooms are spotlessly clean and the beds are exceptionally comfortable. Perfect after a long walk. In addition, the hotel has a warm, homely and relaxing atmosphere. A short walk into the beautiful village of Grasmere makes this hotel the perfect re-treat. Will certainly return.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review, 21 August 2014
Good Afternoon Kathy P,

Thank you for taking the time to post your review regarding your recent stay at the Macdonald Swan Hotel, Grasmere. We here at the hotel appreciate all our reviews whether they are constructive or positive and share them with the whole of the team on a regular basis.

We are really pleased to hear that you had a wonderful stay and you would highly recommend the food including evening meal and our award winning breakfast.

We look forward to welcoming you back in the future.

Kind Regards
Jason Moore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
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English first
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

This is the second time we have stayed for a 2 night break in your hotel and we were not disappointed. All the staff were pleasant and helpful. A special mention of Colin who looked after us promptly and efficiently when we had to change rooms due to an electrical fault and also took good care of us and our friends in the dining room. Breakfast and evening meal were excellent - only slight disappointment was white chocolate on the profiteroles as the dark chocolate had run out!!

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Gibbons16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review, 21 August 2014
Good Afternoon Gibbons 16,

Thank you for taking the time to post your review regarding your recent stay at the Macdonald Swan Hotel, Grasmere. We here at the hotel appreciate all our reviews whether they are constructive or positive and share them with the whole of the team on a regular basis.

We are pleased to hear that you enjoyed your stay and the complications that occurred were dealt with swiftly by Colin, I have passed on your thanks and thank you for your understanding regarding running out of dark chocolate, we put the white chocolate as we thought it was better with some chocolate rather than none.

We look forward to welcoming you back in the near future.

Kind Regards
Jason Moore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north west
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2014

Hotel is good, it's comfortable and the room was spotless.
It is however overpriced with a pot of tea for two being priced at around the £9.00

Breakfast was good but the ingredients have all the makings to be excellent they just need to be trimmed of fat ( bacon ) and cooked for longer ( bacon and eggs) service could also have been a little quicker. We seemed to wait ages both mornings for our tea.

Staff were friendly we enjoyed our stay and it's only a short stroll down into the village which is a great place to explore.

We did have a good weekend and the weather was beautiful which always helps the hotel gardens were lovely to sit in and enjoy the sun and spectacular views.

Overall It's a nice place but with the prices that it charges it needs to be excellent and at the moment it is lacking something.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank phmNorthWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review, 27 July 2014
Good Afternoon phmNorthWest,

Thank you for taking the time to post your review regarding your recent stay at the Macdonald Swan Hotel, Grasmere. We are appreciate all our reviews whether they are constructive and positive and we share them with the whole of the team on a regular basis.

Really pleased to hear that you found the hotel, location and staff lovely, unfortunately as we are part of a national hotel chain some of our pricing is controlled from our central catering team but be assured I have passed on your comments regarding the pricing. Apologies for the delay at breakfast we are in the process of training new team members and thank you for your patience.

We look forward to welcoming you back in the future.

Kind Regards
Jason Moore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 July 2014

Loved staying here - room was very comfortable and the staff very accommodating. Breakfast was good and the pub was fun. Easy to walking areas just north of Grasmere. The wifi in the hotel is problematic, though. The gardens outside were very pretty.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Rknorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review, 27 July 2014
Good Afternoon Rknorman,

Thank you for taking the time to post your review regarding your recent stay at the Macdonald Swan Hotel, Grasmere. We here at the hotel appreciate all our reviews whether they are constructive or positive and share them with the whole of the team on a regular basis.

We are pleased that you enjoyed your stay and found the food and staff good, disappointed to hear that you found the WiFi problematic and we will look into for future guest.

We look forward to welcoming you back in the future.

Kind Regards
Jason Moore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 July 2014

Stayed at the Swan Hotel for two nights. The hotel was very good and the staff very helpful and courteous. Our room was nicely decorated with quality furniture and the bathroom was almost brand new. Breakfast was delicious with plenty of choice and well cooked. The dinner was excellent with plenty of choice, well cooked and presented. There is a lovely well planned garden with quality seating This was our first stay and will definitely stay again.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review, 27 July 2014
Good Afternoon Paul E,

Thank you for taking time to post your review regarding your recent stay at the Macdonald Swan Hotel, Grasmere. We here at the hotel appreciate all our reviews whether they are constructive or positive and we share them with the whole of the team on a regular basis.

We are very pleased to hear that you had a great 2 nights at the Macdonald Swan and you enjoyed all aspects of your staff and thank you for the kind words regarding the staff and food.

We look forward to welcoming you back in the future.

Kind Regards
Jason Moore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Teesside
Level 6 Contributor
196 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 23 July 2014

Overall this is a reasonable place to stay, it's not cheap, parking is good and it's a short walk to the village.

The lady behind the bar was exceptional with customer service, only sorry I forgot to write her name to acknowledge her personally.

Breakfast could be ran better. Ordered poached eggs, watched the order taken to another table then brought out cold, didn't complain was here to relax. Watched coffee orders taken then delivered to wrong table, this happened to us, similarly with toast, it was not that busy either.

Fresh fruit and cheese ran out on both mornings, not replenished, no one seemed bothered about it or in control of anything.

Overall, the hotel is ok

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Simple_blokeTeesside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review, 27 July 2014
Good Afternoon Simple_bloke Teeside,

Thank you for taking the time to post your review regarding your recent stay at the Macdonald Swan Hotel, Grasmere. We here at the hotel appreciate all our reviews whether they are positive or constructive and we share them with the whole of the team on a regular basis.

That you for your kind words regarding Zoe behind the bar, with regards the issues that you experienced at breakfast we thank you for your patience whilst we were training new team members but running out of items on the buffet and not replenishing them is inexcusable and thank you for bringing it to our attention, please be assured that when you return you will see the changes.

Look forward to welcoming you back in the future.

Kind Regards
Jason Moore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edwardsville, Il.
Level 6 Contributor
197 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 19 July 2014

If you are looking for someplace to relax with a scenic view, head for the Swan. The room are nicely sized and well appointed. The rooms at the front of the property tend to be noisier because of road noise. Room WiFi is good. It's about a 5 minute walk to the city centre.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank JRTheChief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review, 27 July 2014
Good Afternoon JRThe Chief,

Thank you for taking the time to post your review regarding your recent stay at the Macdonald Swan Hotel, Grasmere. We here at the hotel appreciate all our reviews whether they are positive or constructive and we share them on a regular basis.

We are pleased you had a pleasant stay and enjoyed all the facilities and the Free WiFi, we look forward to welcoming you back in the future.

Kind Regards
Jason Moore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Swan Hotel

Property: Macdonald Swan Hotel
Address: The Swan Hotel Keswick Road, Grasmere LA22 9RF, England
Region: United Kingdom > England > Cumbria > Lake District > Grasmere
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Grasmere
#9 Romantic Hotel in Grasmere
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Macdonald Swan Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Built in 1650 as a coaching inn, and mentioned in a Wordsworth poem "The Waggoner", Macdonald Swan Hotel, Grasmere is one of the oldest hotels in the Lake District. Nestled in the Cumbrian countryside, with views across the Fells, our cosy and inviting hotel is ideal for walkers and cyclists. With open sunny vistas in summer and blazing log fires in winter, it's the ideal base for exploring the wonders of the Lake District National Park. Afterwards, relax with a delicious meal in our restaurant or enjoy the convivial atmosphere of the Walkers' Bar before retiring to a traditionally - furnished, comfortable room. ... more   less 
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Also Known As:
Hotel Macdonald Swan
Macdonald Swan Grasmere
Macdonald Swan Hotel Grasmere, Lake District

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