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“Substandard....” 2 of 5 bubbles
Review of Premier Inn Kendal Central Hotel

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Premier Inn Kendal Central Hotel
Ranked #3 of 15 Hotels in Kendal
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Substandard....”
2 of 5 bubbles Reviewed 11 June 2014

Spent two nights mid June. Was charged £180 for a basic room, one towel and hand towel for two people, had to get the lift down to reception, wait in the queue to request another set as the rooms don't have phones.....or fridge. One sugar each for coffee, we both have one and a half sugars! Paid for parking then told that they couldn't assure us that we would be able to get another space if we moved the car!
The shower drain was so blocked that the water couldn't drain, so I had to clean it out myself...difficult to call in housekeeping when mid shower... and removed so much hair that I thought someone had lost a small dog....revolting!!!...plus the waste bins in the bathroom weren't cleared for the two days...told the desk staff about our grievences, they were sympathetic but said that they were a 'budget hotel' and my husband replied 'not at £185 for two nights, you're not'...and where are the signs stating that it is a 'budget hotel?'...surprise, surprise there isn't any. If you are from another country you are instantly fooled due to your lack of knowledge!!
On the up side, the room was large and the bed, comfortable...but that is where it ends!
I dislike not getting what I paid for, so in future I suggest look beyond Premier as we will do also.

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  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Lee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Kendal Central Hotel, responded to this review, 19 June 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,063 reviews from our community

Traveller rating
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    375
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
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English first
Settle, United Kingdom
1 review
5 of 5 bubbles Reviewed 10 June 2014

Only stayed one night as a stop over whilst walking the Dales Way. Very comfortable, good location, great value for money if booked well in advance. Staff were good and the room was clean, fresh and a nice bathroom - not sure how it smelt after 2 blokes who'd been walking for 80 miles and 5 days had been in it though!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FrazerHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

We stayed here for a night. The hotel was easy to find and very close to the town centre.
The general feel of this Premier Inn was modern. We had no problems parking, but it's not a big car park, so it's potentially busier at other times. The hotel had also given us ample alternative instructions had we needed to park elsewhere. Our room was clean and tidy but the WiFi wasn't the best. The bed was very comfortable, but as our room was close to the lift, it was a bit disturbing in the morning. As it was a Monday evening (not much open) we dined in the adjoining restaurant. We took advantage of the meal-deal, which is always great value. The dinner and breakfast were both very good. All staff we encountered were pleasant and informative. We would definitely stay again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angus_Plum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

We stayed here for one night during our visit to the Lake District. The hotel is fairly new and thus it's quite nice. We booked a family room and found the beds made up and ready to go for our two children, one is an infant so he didn't really need the bed but it was nice to see it ready just in case. The beds were much more comfortable than beds in Premier Inns we've stayed at in the past. The room was clean as was the bathroom. The staff was very friendly and helpful as well. The pay and display parking is slightly annoying but we had fair notice of it before our arrival so we weren't too terribly fussed and we were able to find parking across the street when we arrived. The only disappointment was the breakfast. We found it to be overpriced for the quality of food we received. We ordered the full breakfast (£8.75pp) and received very watery eggs and bacon, soggy hash browns, and slightly overdone sausage. When we arrived the continental breakfast area hadn't been refreshed in a while since a lot of items were out. It was refreshed a little later during our breakfast but we were nearly finished by that time. Overall it's a great Premier Inn and I've already recommended it to a friend.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KiwiandCheese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hessle, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 2 June 2014

Booked double room and family room, both being extremely clean. The beds were super comfy and bathroom area immaculate. Would highly recommend Premier Inn Kendal Central if visiting the Lake District.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
1 review
5 of 5 bubbles Reviewed 2 June 2014

Brilliant hotel. Very comfortable night sleep nice clean hotel, friendly staff with a modern feel to all the rooms with the added bonus of a restaurant within the hotel with a great breakfast. 1 min walk from town center

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Archigny, France
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Comfortable hotel, well-situated for Kendal High Street on foot, but still quiet. Only problem is arriving by car, from the Windermere direction you have go round the one-way system before you can turn in to the street, which is a mite irriating if there is heavy traffic. There is not enough car parking for all the guests and it costs £5 for 24 hour IF you can find a space. The local public car park is not open 24/7, and free parking behind the council offices must be vacated before 9am on weekdays.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mrs_A_Archigny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Kendal Central Hotel

Property: Premier Inn Kendal Central Hotel
Address: Maude Street, Kendal LA9 4QD, England
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Kendal
#3 Business Hotel in Kendal
#3 Romantic Hotel in Kendal
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Kendal Central Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
Our Kendal Central Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite Table Table restaurant for a fresh new twist on eating out. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Kendal Central Hotel Kendal
Premier Inn Kendal Central Hotel Lake District

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