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“Friendly 'does what it says on the tin' affordable hotel.”
Review of County Hotel

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County Hotel
Ranked #11 of 13 Hotels in Kendal
Reviewed 21 April 2014 via mobile

The cheery welcome we got from all the staff on our arrival was lovely. The rooms are basic but fine and clean. The breakfast is also fine, it's not Jamie Oliver, it's sausage, bacon, egg and beans... And if your there on the right day, a mushroom too! The manager went out of his way to make me up a pretty buttonhole from the vase of flowers on the reception desk, and allowed my daughter to pillage his previously perfect arrangement so she could wear flowers in her hair to the wedding we were attending. The hotel is literally over the road from the train station, so all the delights of the area easily accessible. It's 10 minutes from centre of Kendal and it's a lovely place to meander around in. Lots of nice restaurants, coffee shops and shops. We were well taken care of and were very satisfied with the place. It's cost reflects it's value for money honest promotion and I would happily stay there again. Thanks.

  • Stayed: April 2014
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3  Thank Katiebrown050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at County Hotel, responded to this reviewResponded 21 August 2014

Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you

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189 - 195 of 305 reviews

Reviewed 18 April 2014

I was interested to read such good reviews on your Hotel and staff, as I am coming to stay next week with Grand UK holidays. As a single traveller it is always difficult re room and seating in d. room so I now have good expectations., and look forward to meeting you all. M. Bell

Stayed: April 2014, travelled solo
1  Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at County Hotel, responded to this reviewResponded 21 August 2014

Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

I read a lot of positive comments on Trip Advisor about this hotel, which is why I stayed there, so maybe my experience is not typical.

It is a typical hotel of its era - perfectly adequate, but a little tired and dated.

On the pricey side at £90 for one night's B & B for, but room was clean enough and had everything you need. Staff friendly and helpful. Great breakfast.

See my comments on "choosing a good room" about my sleepless night on a very uncomfortable mattress.

Room Tip: Twin room 115 - The bed closest to the window is only to be slept on if you are a masochist who enjo...
See more room tips
  • Stayed: April 2014, travelled with friends
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2  Thank 91KateR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at County Hotel, responded to this reviewResponded 11 April 2014

Thank you for taking the time to provide us with your constructive feedback, following your recent stay with us.

We are working hard to update and improve the décor and will certainly be looking to address the mattress issue.

I am pleased you were well looked after by our team and that breakfast was enjoyed.

Many thanks for your review and we hope you would consider staying with us again in the future.

Kind regards

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Reviewed 10 March 2014

stayed for 2 nights on the above 7th and 8th March . Clean rooms, good food, enjoyable entertainment on Saturday night above all excellent staff nothing was ever to much trouble under the circumstances (the chef broke his leg) good job Kevin aka Mr G Ramsey was on site

  • Stayed: March 2014, travelled with friends
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2  Thank raymond s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at County Hotel, responded to this reviewResponded 11 April 2014

Thank you for sharing your experience at our Hotel.

Kevin and his team are dedicated to providing good hospitality along with good food and will be very pleased to read your kind comments.

We hope to welcome you back to The County, Kendal in the near future.

Kind regards

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Reviewed 10 March 2014

Just returned from 2 nights at this hotel, was dreading it as there had been a number of poor reviews. I really don't know what people expect from a two star, very reasonably priced hotel. On arrival the manager greeted us, he has quite a sense of humour. We were allocated our room. A decent sized, twin in muted colours, decorated to a good standard. The beds were very comfortable with immaculate white bedding.There were ample hangers in the wardrobe and 9 [yes 9] drawers for clothing. Plenty of tea and coffee and the kettle was free from limescale.
The bathroom was also a good size, there was lashings of hot water and the shower worked very well, no trying to hit the water to get wet. The whole decor was clean and tidy. Small areas on the grouting that had discoloured, but like most peoples own homes I bet. the dining room was bright and airy and the tables well spaced so you couldn't really hear other peoples conversations unless you were really listening for them. There were even fresh flowers on each table. The breakfast was of a very good standard with a number of choices that even incuded kippers. This was all served by smiling, pleasant waiting staff who couldn't be more helpful. The evening meal was 4 choices, plus vegetarian, and 3 courses. The food was great, freshly cooked and hot on arrival to the table. Lounge bar and function room were well decorated with clean modern furniture. The manager, Kevin, has a wealth of amusing tales, and knowledge of the area. We found all the staff, helpful,pleasant and polite whilst retaining their professionalism. We would have no hesitation in recommending this hotel, or staying there again, it was great. I'm not sure of the criteria for 2* or 3* but I remain very surprised this hotel is a 2*. The railway station is directly opposite the hotel, and the hotel parking is in the museum approx 90yrds away on the same side of the road. There is also a paper shop opposite and a stroll into town takes less than 10 mins, and i mean a stroll. A brisk walk would get you there in 5mins

  • Stayed: March 2014, travelled with friends
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4  Thank rasco81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at County Hotel, responded to this reviewResponded 11 April 2014

Thank you for your review following your stay at our Hotel.

I am delighted to read that we exceeded your original expectations.

Kevin and his hard working team will be so pleased that their continued hard work has been acknowledged. The hotel is a good standing 2 Star property in a great location which enables you to explore all the Lakes have to offer.

Many thanks for taking the time to share your experience of The County and we look forward to welcoming you back to our Hotel I the very near future.

Kind regards

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Reviewed 9 March 2014

Great warm welcome on arriving. Room well presented and very clean. Lovely group of girls waiting on and working the bar. Bar prices very reasonable. Breakfast was lovely and service was very promt. Highly recommend staying here as also very close to all shops bars and other amenities. All round a fantasic reasonable hotel with wonderful staff. Keep up the good work guys!!!

  • Stayed: March 2014, travelled as a couple
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3  Thank Lauradavidthomson77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at County Hotel, responded to this reviewResponded 11 April 2014

Thank you for your wonderful review!

I am delighted to read that we contributed towards a lovely weekend away.

We have a great team at the Hotel who are dedicated to providing good hospitality and pleased you found this to be the case.

Great to know you would recommend our Hotel and we do hope we will have an opportunity to welcome you back in the very near future.

Kind regards

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Reviewed 9 March 2014

Stayed here for 2 nights on the 7th and 8th March. Clean rooms, friendly staff, decent food, well located and all at a very reasonable price. Don't expect 4 or 5 star services but generally speaking a very decent stay for a 2 star hotel. Will definitely return.

  • Stayed: March 2014, travelled solo
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2  Thank Jacob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at County Hotel, responded to this reviewResponded 11 April 2014

Thank you for your most positive review.

We are delighted to know that we met your expectations. Your comments will be passed onto our hard working team at the Hotel whom I am sure will be very pleased to read.

Wonderful to know you felt your received good value for money and we will continue to keep up the good work.

Many thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about County Hotel

Address: Station Road, Kendal LA9 6BT, England
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #11 of 13 Hotels in Kendal
Price Range: £49 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — County Hotel 2*
Number of rooms: 37
Reservation Options:
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Also Known As:
County Hotel Kendal, Lake District

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