The hotel is mostly lovely, inside and out. It's just worth the climb to the top of the hill, and then the inevitable climb to your room once you check in. Our room had us walking down one long corridor, up a flight or two of stairs, another corridor, more stairs and another two corridors. I think. I'd need a map to be sure.
The view was terrible, especially after all of that. You come to the Lake District for lakes and mountains, not a bushy-fence a few feet away from the window. There was also a dead wasp on the floor when we arrived, and despite housekeeping going in, was still there when we left. Not very thorough at all. The windows were less than clean inside, and filthy out - especially the ledge. I might not like the view, but I'd at least like to be able to see it.
The room was fine but nowhere near worth the money. When paying this much I expect a twin room to have two double beds for a comfortable sleep, most cheaper hotels do, but this hotel has two single beds, which are fine for children, but not for adults paying four/five star prices for a two/three star room. The bathroom however is worth the money and was perfect. I would prefer more towels however, or fresh towels each day.
The staff were all good, especially at breakfast. The host is just fabulous too and very efficient. The breakfast itself was perfect - couldn't find a fault at all.
What I can fault is the keycard (the one we were given to share) which failed. That's highly annoying when your room is a good walk away from reception and you're in a rush. Also it might be an idea not to then have staff take issue with the non-functioning keycard and blame the guest's mobile problem for the fault and offer absolutely no apology.
I feel the price is nearly justified for the staff, but definitely not for the hotel. I was there for a wedding, but I certainly wouldn't return at the price I paid without such an occasion to make it worthwhile. I really do feel that it's overpriced for what it is and where it is. I've stayed in superior hotels, in superior locations for less money, so I don't think value for money is very good at all. I understand there is a captive market for this type of hotel, but I'd be questioning how far that customer base can be pushed before leaving for an alternative, at a more reasonable price. I suspect not that much further. I would have to think long and hard before returning, and even if there was another special occasion, I would most likely stay in another hotel and taxi it in. It would be undoubtedly cheaper, and leave a much better taste in my mouth after the fact.
That's not to say the hotel is bad, it's by no means bad, it's simply not worth the extortionate amounts of money charged for what is, on the whole, a very basic and impractical hotel, with a fair restaurant and some good staff propping it up. Should the better staff leave, and the restaurant go downhill, you may well find that people won't stay for even half the price expected.
- Official Description (provided by the hotel):
- Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more less
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- Also Known As:
- Best Western Kendal
- Hotel Castle Green Kendal
- Kendal Best Western
- Castle Green Hotel In Kendal, BW Premier Collection Lake District