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Castle Green Hotel In Kendal, BW Premier Collection
Ranked #2 of 15 Hotels in Kendal
Certificate of Excellence
Cannock, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A hidden gem”
5 of 5 bubbles Reviewed 9 November 2013

Received a phone call the night before i was due to arrive here asking me if I would like to upgrade my room for half price. This was my first good experience of the hotel.

Found the place easily in a great location.
Check in done fast and efficient all service was with a smile :).
The room was lovely and clean the balcony was lovely with a great view (suffered a bit from the rain though ha ha).
Food was magnificent in the Greenhouse restaurant, its to die for.

Beds comfy a great night sleep.
Breakfast was welcome by the bubbly breakfast supervisor who could not have been more helpful and is a credit to the hotel. (Can't remember her name though :() but she certainly made me giggle (which is hard at 9 in the morning lol) again service with a smile, I must say the breakfast was the highlight of the stay.

I will most certainly be returning to this hotel. Was a lovely break from my busy lifestyle.
See you again !! x

Room Tip: Upgrade to a balcony room its worth it!
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SammyCastiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 16 November 2013
Many thanks for your review

You won’t be surprised to hear that Leona gets plenty of mentions!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,686 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (450)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Leamington Spa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

The service was outstanding. During breakfast, staff were attentive and prompt and the choice of food was excellent. There was never a sense of being rushed yet there was an efficiency which was pleasing. Staff greeted you in the corridors and made you feel very welcome.
Our room was comfortable and well equipped if rather a distance from reception. It would have been good to access the pool via the stairs as the lift was unnecessary for us and this would have freed it up for those who have greatest need.
Having left an item of some value in our room after checking out we were pleased to recover it - honesty is so important.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 9 November 2013
Quality service is what we are all about here at Castle Green so it is great to read that this was what you experienced!

Please continue to spread the word regarding your stay as we rely heavily on word of mouth.

We look forward to welcoming you back soon!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United Kingdom
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 2 November 2013

Stayed here recently for 3 nights, and it was fine. We paid slightly more for a balcony room, which was probably a good idea as the rooms are small, and it might've felt claustrophobic without the large balcony windows. The bathroom didn't have a bath, which was disappointing, particularly when you have been out walking for hours (in the rain) and fancy a soak. Perhaps a jacuzzi in the pool/steam room area might be a good idea?
The hotel is not central, so you are are fairly captive in the evenings, and it's not cheap to eat here. Alexander's bar doesn't really offer much in the way of bar area, as most of it is turned over to restaurant (which is pretty good, but pricey), so the evenings can seem long.
The hotel lounge is ok, but you need to avoid the evenings that they rope some poor member of staff into playing the electric organ. We stuck it out for two drinks, but eventually had to seek the sanctuary of our room.
The beds are comfortable, and we slept well.
Total bill for 3 nights, including two meals, for two people, was £590.
To be honest, I felt this was expensive and didn't really reflect vfm. Next time we visit the lakes I will look for somewhere more centrally located in the town, meaning I can eat and drink where I choose, without having to drive.

Room Tip: Pay extra for a balcony room, or pay the price!
See more room tips
  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 9 November 2013
Thank you for sharing your experience of Castle Green

Our room rates do fluctuate based upon demand and the dates you stayed did coincide with school holidays. The accommodation element of your stay was £391.50 for 3 nights B&B which included an upgrade to the Balcony room. We do keep our pricing very competitive with other four star hotels in the area.

We also encourage our guests to book directly with us at the hotel via our own website or by telephone to get the best possible rates. Third party booking agents can charge us upto 20% commission which in this case amounted to £70.

I apologise if the evening entertainment was not to your taste. We have many regulars who stay on Sunday nights who (once a month) enjoy having Rob serve their dinner and then play them a few tunes in the lounge afterwards.

I was pleased to read that overall you rated your experience as decent and I wish you all the best in finding a hotel which is more suitable for your requirements.

Best Regards

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
1,120 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 570 helpful votes
4 of 5 bubbles Reviewed 2 November 2013 via mobile

From the moment we checked into the Castle Green we felt welcomed and valued. The reception staff were excellent and set the tone for this Friday night stay. The room itself wasn't anything flash but was certainly very comfortable and had everything you needed (including free wifi).

Both of us had a great nights sleep and arrived at breakfast in good spirits. Here, the excellent service continued as we were seated at a window table with views over the hills. Top quality produce served hot and fresh - just as it should be.

The only reason this isn't a five star review is a) it is located a good 20 minute walk outside town and b) I feel the price for the room was on the top side. Of course, I knew both of these things before we stayed but do feel them relevant.

Stayed November 2013, travelled as a couple
Helpful?
Thank Off their P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 9 November 2013
Many thanks for your kind words

Our location just on the outskirts of Kendal offers the best of both worlds. The hotel has the feeling of being in the country overlooking the ruins of Kendal Castle yet only a 2 minute drive into Kendal town.

Many of our guests do enjoy the walk down the hill into town but usually opt for a taxi back to save the climb back up to our elevated position on the hillside!!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucks, United Kingdom
1 review
5 of 5 bubbles Reviewed 31 October 2013

Had an amazing stay at this hotel can't wait to return, the staff are friendly, professional and helpful, nothing is to much trouble. The food from the restaurant was delicious and to a very high standard. The bedrooms were clean, comfortable and relaxing.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western GB

Helpful?
Thank Hayley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 9 November 2013
We look forward to seeing you soon!

Our half price winter promotion runs from December – February so check out our website for more details and to check availability

Ben Mayou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 October 2013

The hotel was excellent. The room was an execitive room and certainly lived up to expectations, used the spa facilites and Alexanders Bar - both excellent with excellent staff. Will be staying again soon.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Glen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 9 November 2013
Thank you for your review

Our Executive rooms are very popular so I recommend booking well in advance to make sure you get the room you are after.

Ben Mayou

Ps. Book directly with us at the hotel via our own website or by telephone to get the best rates and promotions!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, England, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 October 2013

Great hotel with friendly staff, brilliant customer service, lovely grounds and superb breakfast. The leisure facilities are good especially the steam room and pool. Have stayed here many times and although a bit pricey you get what you pay for, will continue to use this hotel as we love it !

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 25 October 2013
Thank you for your most recent review of Castle Green.

We are very proud of the service and standards we deliver and as such were delighted to win both Hotel and Team of the Year at the Westmorland Gazette Awards in September

We look forward to seeing you again soon!

Ben Mayou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Green Hotel In Kendal, BW Premier Collection

Property: Castle Green Hotel In Kendal, BW Premier Collection
Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel In Kendal, BEST WESTERN PREMIER Collection)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kendal
#1 Family Hotel in Kendal
#1 Business Hotel in Kendal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castle Green Hotel In Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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