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Castle Green Hotel In Kendal, BW Premier Collection
Ranked #2 of 15 Hotels in Kendal
Certificate of Excellence
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1,712 reviews from our community

Traveller rating
    1,048
    475
    131
    43
    15
See reviews for
286
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35
209
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (454)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 November 2013

This was the second time we have stayed at the hotel and it is very friendly in general.
The food is excellent. The spa is excellent.
Only thing that spoiled our stay was unfriendly check out, and unfortunately as it is the last thing you do it does stay in your memory.

Room Tip: Garden facing rooms are better.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank michaelt34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 16 November 2013
I was pleased to read that you enjoyed your second stay with us.

Please accept our apologies regarding your check out experience, this is certainly not the norm here at Castle Green. We take all feedback very seriously and as such I would be interested to hear a little more detail regarding this if you could contact me at the hotel on 01539 734000.

Many thanks

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 13 November 2013

I do love a good hotel breakfast! The Castle Green doesn't let you down. We stayed in a family room at this hotel - it was brilliant, almost as big as our house with fantastic views across the lawns. The staff are really friendly and very helpful and the biscuits in the room are excellent!
My little girl was very impressed with the free Ribena and the Freddo frog we received on arrival!
Really comfy beds, great room temperature - none of that stupidly hot can't breath / sleep heating
Fantastic fish & chips in the bar.
Very family friendly

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fleuryw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 16 November 2013
It is usually true that if the kids have a good time then so do the parents. I can confidently say this having two of my own!!

We look forward to seeing you again soon

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Annes-on-Sea, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 November 2013

Just stopped here for the second time on the spice up your Sunday offer. The rooms have all been done up since the last time we stopped and are very nice. You get the great Cumbrian welcome from all the staff and we got a nice card and some love heart sweeties for our anniversary. I ordered flowers to the room for my wife and they are lovely. The restaurant is very nice a la cart style food or the Alexander pub which is in the grounds is a more relaxing place for a meal. We ate in the restaurant and the food was lovely. The leisure facilities and staff are also very nice. Just satin reception waiting for the wife to wake up but the breakfast looks lovely. Recommended!

Room Tip: Ask for a room with a balcony at the front of the hotel. We had a lovely view
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dominic K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 16 November 2013
Great to read that you enjoyed your anniversary break with us.

Our ‘Sunday Spice’ offer continues to be very popular costing from only £120.

This rate includes a £56 dinner allowance in our 2 rosette award winning Greenhouse Restaurant, Bed & Full English Breakfast at the No 1 Hotel in Kendal!!!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cannock, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 November 2013

Received a phone call the night before i was due to arrive here asking me if I would like to upgrade my room for half price. This was my first good experience of the hotel.

Found the place easily in a great location.
Check in done fast and efficient all service was with a smile :).
The room was lovely and clean the balcony was lovely with a great view (suffered a bit from the rain though ha ha).
Food was magnificent in the Greenhouse restaurant, its to die for.

Beds comfy a great night sleep.
Breakfast was welcome by the bubbly breakfast supervisor who could not have been more helpful and is a credit to the hotel. (Can't remember her name though :() but she certainly made me giggle (which is hard at 9 in the morning lol) again service with a smile, I must say the breakfast was the highlight of the stay.

I will most certainly be returning to this hotel. Was a lovely break from my busy lifestyle.
See you again !! x

Room Tip: Upgrade to a balcony room its worth it!
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SammyCastiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 16 November 2013
Many thanks for your review

You won’t be surprised to hear that Leona gets plenty of mentions!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leamington Spa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

The service was outstanding. During breakfast, staff were attentive and prompt and the choice of food was excellent. There was never a sense of being rushed yet there was an efficiency which was pleasing. Staff greeted you in the corridors and made you feel very welcome.
Our room was comfortable and well equipped if rather a distance from reception. It would have been good to access the pool via the stairs as the lift was unnecessary for us and this would have freed it up for those who have greatest need.
Having left an item of some value in our room after checking out we were pleased to recover it - honesty is so important.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 9 November 2013
Quality service is what we are all about here at Castle Green so it is great to read that this was what you experienced!

Please continue to spread the word regarding your stay as we rely heavily on word of mouth.

We look forward to welcoming you back soon!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United Kingdom
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 2 November 2013

Stayed here recently for 3 nights, and it was fine. We paid slightly more for a balcony room, which was probably a good idea as the rooms are small, and it might've felt claustrophobic without the large balcony windows. The bathroom didn't have a bath, which was disappointing, particularly when you have been out walking for hours (in the rain) and fancy a soak. Perhaps a jacuzzi in the pool/steam room area might be a good idea?
The hotel is not central, so you are are fairly captive in the evenings, and it's not cheap to eat here. Alexander's bar doesn't really offer much in the way of bar area, as most of it is turned over to restaurant (which is pretty good, but pricey), so the evenings can seem long.
The hotel lounge is ok, but you need to avoid the evenings that they rope some poor member of staff into playing the electric organ. We stuck it out for two drinks, but eventually had to seek the sanctuary of our room.
The beds are comfortable, and we slept well.
Total bill for 3 nights, including two meals, for two people, was £590.
To be honest, I felt this was expensive and didn't really reflect vfm. Next time we visit the lakes I will look for somewhere more centrally located in the town, meaning I can eat and drink where I choose, without having to drive.

Room Tip: Pay extra for a balcony room, or pay the price!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 9 November 2013
Thank you for sharing your experience of Castle Green

Our room rates do fluctuate based upon demand and the dates you stayed did coincide with school holidays. The accommodation element of your stay was £391.50 for 3 nights B&B which included an upgrade to the Balcony room. We do keep our pricing very competitive with other four star hotels in the area.

We also encourage our guests to book directly with us at the hotel via our own website or by telephone to get the best possible rates. Third party booking agents can charge us upto 20% commission which in this case amounted to £70.

I apologise if the evening entertainment was not to your taste. We have many regulars who stay on Sunday nights who (once a month) enjoy having Rob serve their dinner and then play them a few tunes in the lounge afterwards.

I was pleased to read that overall you rated your experience as decent and I wish you all the best in finding a hotel which is more suitable for your requirements.

Best Regards

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Green Hotel In Kendal, BW Premier Collection

Property: Castle Green Hotel In Kendal, BW Premier Collection
Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel In Kendal, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kendal
#1 Romantic Hotel in Kendal
#1 Business Hotel in Kendal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castle Green Hotel In Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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