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“Great hotel, great food”

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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
Reviewed 30 December 2013

This is a great hotel to stay at. The staff are warm and welcoming, the rooms are great. The food in the restaurant for me, is the hidden gem. The food was excellent. We stayed with some friends, it would be a good hotel for families too. Its located about a 5min drive from the town centre, where there are some good places to eat and drink. The only slight negative for me, was the food at Alexanders pub didn't come close to the quality of the food in the main hotel. Great place.

  • Stayed: December 2013, travelled with friends
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Thank Travelsalotglobally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 20 January 2014

Thank you for taking the time to offer feedback regarding your stay. We have a very talented team of chefs who produce the 2AA Rosette standard food in the Greenhouse Restaurant. The food offering in Alexanders is more traditional pub fayre but should still be of a high standard, sincere apologies if this was not your experience.

We look forward to seeing you again soon

Ben Mayou

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1,114 - 1,120 of 1,829 reviews

Reviewed 30 December 2013

For the third year running we stayed at Castle Green for Christmas. The staff certainly know how to make this a special time for their guests. We were swiftly checked in and shown to our room which was spacious and spotless with crisp white bed linen, good lighting and a roomy modern bathroom with ample toiletries.

Christmas Dinner was efficiently served and well presented. It was a treat to be served food which was obviously of high quality and locally sourced. The breakfast was a delight with so much choice. I had forgotten scrambled eggs and bacon could taste so good.

I hope we can visit the Hotel in Summer as I think it would make an excellent base when visiting the Carus Green Golf Club in Kendal.

Room Tip: Rooms on front of hotel have a nice view of gardens and Kendal town.
  • Stayed: December 2013, travelled as a couple
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1  Thank RozCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 20 January 2014

Many thanks for your review. I am pleased to report that we are in the process of changing our bed linen to Egyptian cotton to further enhance our four star offering.

We have some fantastic golf courses in the local area so Castle Green makes a fantastic base for a golfing break in the Lakes

Ben Mayou

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Reviewed 30 December 2013 via mobile

Took my wife here for our 15th wedding anniversary last night. Everything about this hotel is perfect. The staff are very friendly, polite and professional. Our room was immaculate with the biggest double bed I have ever seen and the most comfortable mattress. A decent size wall mounted tv, tea and coffee, iron and ironing board and plenty wardrobe space. The bathroom was good with a bath (you need to request) and over bath shower. Plenty of piping hot water.
We stayed half board which was £120, worth every penny. We stayed in room 255 at the back of the hotel although no view (we only live down the road so we see Kendal every day) it was nice and quiet. We ate in the hotel restaurant rather than the hotel pub (Alexanders). The food was amazing, the best dining experience I have had for a long time. Breakfast was tasty too, with a full range on offer from fruit to cereal to full English. Just like to say thankyou to all the staff for making our anniversary special and even though we only live 500 yards away will be staying again. I will recommend this hhotel ad firet choice to anyone wanting ti stay in Kendal. SUPERB!

Stayed: December 2013, travelled as a couple
Thank GeoffC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 20 January 2014

Congratulations on your 15th Wedding anniversary. Who needs to travel any further when you have such quality on your doorstep!!!

Ben Mayou

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Reviewed 30 December 2013

We stayed here on a stopover driving south between Christmas and New Year. Room smelt of damp. Waited 15 minutes for a table for breakfast in the morning. Breakfast was ok but very much like eating in a school canteen. Best thing about this hotel was the comfy bed. Disappointed based on the previous reviews I had read which resulted in me booking this hotel.

Stayed: December 2013, travelled as a couple
1  Thank mjf011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 20 January 2014

I am sorry to read that you were disappointed with your stay at Castle Green. Please accept my apologies that you had to wait for a table at breakfast. Although this is not a regular occurrence we do highlight the popular breakfast times within the literature in the bedrooms.

I was pleased to note that you found the beds to be comfortable. We have this year replaced 34 king size beds as part of our ongoing investment in improving the guest experience.

Please contact me directly at the hotel should you wish to discuss your feedback or if you decide to give us another chance in the future.

Ben Mayou

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Reviewed 29 December 2013

Superb hotel....excellent staff full of genuine goodwill, nothing is too much trouble and everything done with a honest sincere smile.......cuisine is out of this world with extensive variety.....cleanliness is top notch and the rooms well appointed.....free wifi throughout the hotel ......large car parks .......onsite but separate pub also serving food .....lovely grounds ......4 star excellence......Best Western all the way for us in future .....Ray & Anita (very regular UK & Europe travellers)

  • Stayed: December 2013, travelled as a couple
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Thank ukbigbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 20 January 2014

Thank you for sharing your experience. Our number one priority when taking on new recruits is that they have the right personality which shows through in the service delivery.

We hope to see you again during 2014


Ben Mayou

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Reviewed 27 December 2013 via mobile

We stayed for a few days over Christmas and have had a brilliant time. It's a lovely hotel, staff are brilliant, nothing too much trouble. We stayed in a triple room with our 4 year old and she was made to feel very at home and really special.

The hotel is a credit to the Best Western group and we would not hesitate to recommend or to return again! Thank you!

Stayed: December 2013
Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 13 January 2014

It was lovely to read that we made your Christmas break memorable. I know from my own experience that travelling anywhere with young children can be challenging so it is great that you had such a fantastic stay!

Ben Mayou

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Reviewed 27 December 2013

Lovely relaxing break - fantastic reception by the friendly attentive staff - Christmas was made very special for us and the food was out of this world. Rooms were lovely. Would stay again and recommend to friends.

  • Stayed: December 2013, travelled as a couple
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Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 13 January 2014

Many thanks for your review. We look forward to seeing you again soon

Ben Mayou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kendal
#1 Business Hotel in Kendal
#1 Family Hotel in Kendal
Price Range: £84 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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