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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
Reviewed 30 March 2014

Stayed here for one night, very helpful reception staff on our arrival,
Our room was just off the main reception, the room was fairly small but immaculately clean,with everything you would need for a short stay.the shower was one of the most powerful ones we have ever had(fantastic) We had a drink in the lounge bar, and found the bar staff were very professional . We went for a walk into Kendal which took about 20 mins all downhill, decided to get a taxi back because it's a big hike back! We had dinner in the pub which was just ok,
We didn't bother with the breakfast as we thought it was a bit overpriced,
For a short stay we would say its perfect tho..many thanks

Stayed: March 2014, travelled as a couple
Thank Christrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 4 April 2014

I always recommend getting a taxi back from town for the reasons you mention!!

Breakfast is priced at £10.50 per person when booked with accommodation. If a room only reservation is made and breakfast is taken on the day this increases to £12.95. The Reception team do also proactively offer the discounted rate at check in. Breakfast includes a continental buffet of fruits, cereal, pastries, yoghurts, speciality breads, homemade preserves. Our hot buffet includes all the usual things and there is also smoked haddock, kippers and porridge which can be ordered from the kitchen. Plus a choice of tea, coffee and toast. What better way to start the day?!

We hope to see you again soon

Ben Mayou

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1,114 - 1,120 of 1,877 reviews

Reviewed 29 March 2014

Nice location, very friendly and welcoming staff. Nice and large room. The short one night sleep has been spoilt by the fairly noisy doors and people running around. Overall nice for a short stay. Still don't get why a 4stars hotel doesn't have the mini fridge inside.

  • Stayed: March 2014, travelled as a couple
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Thank Valerio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 4 April 2014

Thank you for your review

I have noted your comment regarding the lack of mini fridges in our rooms. It is always a challenge to decide what the priorities are in regards to our 99 bedrooms. We have in recent years fully refurbished every single bathroom, replaced 40 King size beds and introduced mattress toppers throughout. This is in addition to the usual proactive decoration and maintenance. I will however add fridges to the agenda for our next refurbishment meeting for further discussion with the team.

Ben Mayou

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Reviewed 26 March 2014

My wife and I, anxious to give winter a bright spot stayed here on 23rd. March. We chose it from a list of hotels that we have stayed in before and this was our sixth visit to this Hotel.
Once again we were not disappointed in our choice of venue. Everything is excellent. Rooms, cleanliness. Staff in all departments are very efficient and friendly and the chef and the kitchen staff are brilliant. The choice and quality of the menus is excellent, my steak was cooked to perfection.
Fantastic breakfast to start the new day.
Looking forward to staying here again.

Room Tip: Try requesting a front facing room. Fantastic panorama of the distant hills, especially when snow ca...
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  • Stayed: March 2014, travelled as a couple
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Thank baranda48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 29 March 2014

We look forward to welcoming you for your 7th visit!

Ben Mayou

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Reviewed 24 March 2014

Stayed for 2 nights and this is a lovely hotel. Room very nice and spotless lovely shower room. Food in Alexanders pub was very nice and staff really friendly. Breakfast in the hotel was excellent. Used leisure faciities and they were very good staff were very helpfull supplying towels etc even let me borrow £1 coin for locker.
Only small issue was on last night in the hotel bar ordered a beer and large glass of wine (175ml) when it arrived it was not a large glass but this was charged for. When asked the waitress to check she was just going to top it up but the manager insisted on decanting it back into a measure to check. This was very embarassing and no apology was offered when it was found to be short. Not the service I expected and only reason not to give an excellent rating.


. That is the only reason not giving a excellent rating.

  • Stayed: March 2014, travelled as a couple
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2  Thank GladysIrvine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 29 March 2014

Many thanks for your comments.

It is highly unusual to receive feedback of this nature regarding drinks service in the bar. Mistakes do happen but its how they are dealt with that makes the difference and as such I would like to apologise for any offence which we may have caused on this occasion. I have already addressed this matter with the Bar team as a priority.

We look forward to welcoming you back in the future

Ben Mayou

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Reviewed 20 March 2014

Had some issues last year but this time all was perfect. Staff are well trained and friendly. Room was lovely (200). Food was excellent. Consider having the bar menu in the main restaurant - outstanding value and quality and better than the on campus pub.

  • Stayed: March 2014
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1  Thank Satisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 21 March 2014

Thank your for your review. We are committed to providing a quality guest experience and I am therefore delighted to read that you found your second stay with us to be ‘perfect’

Ben Mayou

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Reviewed 18 March 2014

Nice hotel which we stayed at whilst visiting friends in the area
Rooms were comfortable and clean
The breakfast was buffet style good quality the waiting staff were very pleasant and professional
the bar was good and the pub in the grounds excellent
All in all a very agreeable experience

  • Stayed: March 2014, travelled as a couple
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1  Thank junkie775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 21 March 2014

Many thanks for spreading the word! We are very fortunate to have many guests who come to stay with us through personal recommendation. However, our online presence also plays a big part in our promotional activity with many guests doing their research on sites such as Trip Advisor!

Make sure you contact us directly at the hotel if you are considering a visit to the Lake District this summer as we guarantee to offer the best possible rates.

Ben Mayou

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Reviewed 17 March 2014

My wife and I had such a good time the last time we stayed we chose it again for a break and visiting a relative.
Our room was at the back of the hotel and was a bit of a hike but it was so so quiet (my wife did not need her ear plugs).
We ate in Alexander's both nights and the food and drink was excellent again. The staff who served us both nights were lovely, they all worked well together
Breakfast is buffet style and the food was plentiful and hot, the scrambled eggs delicious. We had window seats both days and watching the wild life in the garden just made breakfast even more enjoyable.
We will be back before long but for a bit longer next time

  • Stayed: March 2014, travelled as a couple
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2  Thank Livingthedream49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 21 March 2014

It is great to receive such a fantastic review from a ‘Senior Contributor’!

We are just finalising our Summer promotions which can be found on the hotel website. It sounds like our ‘longer you stay the less you pay’ rates are right up your street if you are looking to get away for a few nights!

Hope to see you again soon

Ben Mayou

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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kendal
#1 Business Hotel in Kendal
Price Range: £87 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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