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“Nice location but very average”

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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
Reviewed 11 April 2014

This should have better view than it does, situated looking over Kendal. The rooms are fine, I have stayed in large rooms with nice views and small rooms overlooking the back of the property, both at the same price. Staff friendly enough.

Room Tip: With a view
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  • Stayed: April 2014, travelled on business
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1  Thank WilsonEwelme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 12 April 2014

Thank you for your review.

It is highly unusual to receive a review which rate us as ‘Average’ with 63 out of 65 reviews received so far this year rating us ‘Excellent or Very Good’ It is always a stark reminder to not become complacent and as such please accept my sincere apologies for your disappointment on this occasion. Please do mention any room preferences when making your reservation. The Reception team will always do their best to accommodate these for you. With 99 bedrooms to choose from we have something to suit everybody!

Ben Mayou

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1,088 - 1,094 of 1,866 reviews

Reviewed 10 April 2014

Stayed here over a weekend in March as we fancied the lakes but thought Windermere may be rather too touristy - we stopped off in Kendal on the way, which is a lovely spot with loads of cafes & independent shops.
After a really genuine welcome we were soon in our room which was just fab; they had already prepared the bed for our daughter & remembered to leave three of everything rather than the two we normally end up with.
We ate dinner in the adjoining pub which was pretty good & had a moderately good menu selection.
Breakfast was a real highlight as the service was top notch & the choice was immense; we followed this with a wander through the grounds, which were just amazing.
We all enjoyed a massage in the spa, which was spot on, & a swim in the lovely pool.
Undoubtedly the best feature of this hotel are the staff - they are all amazing & nothing was too much trouble.
We can't wait for our next visit.

  • Stayed: March 2014, travelled with family
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1  Thank Jonny-Northerner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 12 April 2014

We are ideally placed on the outskirts of the Lake District just a few miles from junction 36 or 37 of the M6.

Best accommodation rates are guaranteed when booking directly with us at the hotel via our mobile and tablet adaptive website or by calling 01539 734000.

Ben Mayou

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Reviewed 8 April 2014

Just returned from 2 nights in this hotel and would definately recommend a stay here.
We had an excellent room at the front of the hotel, and the facilities within the room were good, right down to the cafetiere on the very well stocked tea tray, which was a great touch. The bathroom was big, having plenty hot water and large fluffy towels; toiletries by Gilchrist & Soames. The bed was very comfortable and we slept very well. The room was spotlessly clean.

There were two options for breakfast, either continental or choose continental and full english. The continenal was enough for us, but the full english looked fine.
We had dinner in the restaurant one night which was very nice, we ate from the Table d'hote menu having 2 courses for £22.50. (3 courses were £28.50). The restaurant was very busy and it was helpful that we booked. The waiting staff were all excellent, and Thank You to Rob as nothing was too much trouble for him!
We also had a meal in Alexanders which if I was to be truthful I enjoyed best as it was more pub grub. It was also very reasonably priced. The pub was also very busy.

We did try out the pool and steam room. the pool is quite small but it is nice that there are specific times that children are allowed in so you can avoid being "bombed" if necessary! the steam room is very relaxing with stars on the ceiling and relaxation music playing.

All in all we enjoyed our stay here. I was with my sister but would definately like to return at some point with my husband.

Room Tip: front facing rooms have great views, even in the pouring rain!
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  • Stayed: April 2014, travelled with family
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Thank eligCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 12 April 2014

Many thanks for completing such a comprehensive review.

If you are looking for a reason to bring your husband back to the hotel (outside of the usual anniversary or birthday present) what about our fantastic New Years Eve package for 2014? Further details can be found on our website, a fantastic party is guaranteed!!!

Ben Mayou

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Reviewed 7 April 2014

We have stayed four times at the hotel and each time have found a friendly welcome, comfortable rooms, excellent food and good facilities. The staff work well together and their friendliness is not forced or overpowering. They will go out of their way to be helpful. It is good to see staff who we have met during our previous stays. Having a pool available after a day's walking is great. Dinners are beautifully cooked and presented. You can see the chef at work. They cope with gluten-free requirements without a fuss. The gardens are lovely and it is great to watch the birds while eating breakfast. Apparently the hotel is number 10 in the Best Western group. The other hotels in the top 10 must be fabulous, because we think Castle Green is really excellent.

  • Stayed: March 2014, travelled as a couple
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Thank philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 12 April 2014

We are very proud to currently hold the 10th spot in the league table of 280 Best Western hotels in the UK!

We have a very loyal team here at the hotel with 50 of the 120 people we employ being members of our ‘Five Year Club’ They have collectively notched up 479 years service to Castle Green. This is a remarkable achievement when you consider the hotel has only been trading for 17 years!!

Ben Mayou

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Reviewed 7 April 2014

My partner and I stayed in the hotel last weekend and were both very pleased with the hotel.

Staff were all very welcoming upon arrival and the quality of our room was very good. Very modern feel, with comfy bed and a nice view outside. We used the pool and steam room which we were very pleased with and staff there were also pleasant to talk to.

Overall very pleased and would recommend to anyone.

  • Stayed: April 2014, travelled as a couple
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Thank Joe O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 12 April 2014

Thank you for your very positive review.

I was pleased to note that you found the beds to be comfy! We treat this area very seriously and have recently replaced 34 King size beds and mattresses, added mattress ‘toppers’ in every room and also introduced Egyptian cotton bedding throughout as part of our ongoing efforts to give our guests a good nights sleep!

If you are considering trying out our very comfortable beds for yourself then contact the hotel directly to be guaranteed the best available rates.

Ben Mayou

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Reviewed 7 April 2014

Just stayed at castlegreen hotel, is very nice and rooms are very clean and well refurbished,also the Alexander bar was great,great food at good price,staff were all very nice,will be back here again.

Stayed: April 2014, travelled as a couple
Thank jill196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 12 April 2014

We are very lucky to have owners who continue to invest in the hotel and as such we have a proactive approach to maintenance and refurbishment. Alexanders Pub in the hotel grounds is very popular and as such we recommend making table reservations in advance to avoid disappointment!

Ben Mayou

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Reviewed 7 April 2014

We've just returned from the Castle Green and have to say that the Hotel staff have excelled in every area, making our wedding as special as we could have hoped for. The wedding coordinators (Nicola and Janine) helped us plan our day, Chris made sure the day ran smoothly as did the staff at Alexander's Restaurant where we held our wedding breakfast. Charlene and Les ensured that our every wish was catered for, tables arranged as we'd asked and even allowing us to bring our own entertainer! Food was superb in the restaurant on Friday night and the children were made to feel very welcome. Alexander's Restaurant food was spot on for our wedding breakfast and we went back on Sunday for a very good lunch. Room 143 (Bridal Suite) made the weekend and all of our family were delighted with their rooms. All involved made the day so special it was as if it was for their own wedding, their enthusiasm was phenomenal! We will undoubtedly return here and would highly recommend for a weekend away or a special event as you would struggle to find more enthusiastic and genuine staff anywhere. Chris & Carol Leverett

  • Stayed: April 2014, travelled with family
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Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 12 April 2014

Chris & Carol

Many thanks for taking the time to share your experience. It is a real privilege for the team to be able to contribute in such a positive way to such a special day. We look forward to seeing you again soon!!

Ben Mayou

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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kendal
#1 Family Hotel in Kendal
#1 Business Hotel in Kendal
Price Range: £87 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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