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Castle Green Hotel In Kendal, BW Premier Collection
Ranked #2 of 15 Hotels in Kendal
Certificate of Excellence
Chester, United Kingdom
1 review
“Two night stay”
5 of 5 bubbles Reviewed 30 May 2014

An excellent well equipped hotel in wonderful surroundings. Quite close to Kendal but hilly so would most probably need a car to go to Kendal. Good food, first class service.There is a good fitness centre and ample car parking facilities.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western GB

Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 13 June 2014
Thank you for your review

It takes about 20 minutes to walk down into Kendal from the hotel. I normally recommend getting a taxi back as it’s a bit of a trek back up to our elevated position on the hillside. However, the views are to die for!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,683 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (450)
Date | Rating
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English first
Edinburgh, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 May 2014 via mobile

We booked at the hotel only about a week before arriving. They were full and so therefore we booked the Monday night and Wednesday night (family room) and they advised if a cancellation came in would get in touch. We booked in on the Monday and still no availability for the Tuesday. Had a lovely wander about Kendal on the Monday and then came back for an amazing swim and steam room, gym looked good too. Had a lovely meal in Alexander's at night, nothing was any bother to staff and hotel was 1st class. Checked out on Tuesday morning as still no availability after an awesome cooked breakfast. Went to Windermere and Bowness and tried to book into other hotels, (revommended by Castle Green) but all full also due to half term, and much more expensive, even if they had availability. We just kept on thinking I wish we could have had all three nights at Castle Green, when my mobile rang and it was Laura from reception saying they had juggled rooms and guests around and had managed to make a family room for us. This was way above the call of duty, it was brilliant and just made our holiday. Checked back in and stayed in one of the executive rooms, what a view. Went swimming twice a day, eat in Alexander's every night and couldn't recommend the staff and hotel high enough. If you are considering going, please do, you won't be disappointed.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Caroline s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 30 May 2014
What a fantastic example of exceptional customer service, well done Laura!

We do get very busy, particularly during school holidays so booking further in advance would be recommended for next time! Remember to book directly to get the best rates.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 May 2014 via mobile

Me and my fiancée have stayed at castle green twice, first time was December 2012 when I (very nervously) "popped the question" and the second time was for our first anniversary as an engaged couple. Both times have been amazing, all of the staff are a real credit to the establishment.
The rooms are simply superb, and the food it second to none.
We have just booked another 2 nights here in June and are so exited about coming back.
A well earned 5 stars for the castle green team!!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Adamthemoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 30 May 2014
It is lovely to see that the Castle Green holds such lovely memories for you both. If you have yet to decide on a wedding venue we could arrange an appointment to meet one of our wedding coordinators while you are with us in June?! ;-)

Ben Mayou

Ps. Fingers crossed the sun will shine for you this time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

When my friends booked this i was not thinking that it was going to be the best part of our trip. Was surprised that Kendal seemed like a ghost town only load so police and bouncers outside all pubs in town so not the best of greetings on a friday evening. The hotel was our saving grace - seemed to be the centre of entertainment as the bars were full - reasonably priced and lively. Rooms great and then breakfast next morning second to none. If the staff of the hotel in which we stayed in Windermere were to be taken here they would learn how to make people happy with a great smile and great service and food. Will always head to this hotel if I could great value for money.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Delten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 30 May 2014
Thank you for your very kind words regarding the friendliness of the team, value for money and atmosphere. These are areas which we focus heavily on so it is great to read that we are getting it right!!

Remember to book directly with us at the hotel via our website or 01539 734000 to be guaranteed the best available room rates!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 May 2014 via mobile

My wife and I stayed here the employes was fantastic
However getting into our room became a nightmare
The electronic cards kept failing
Which got me of on a why did I come here feeling
But got sorted out after 4 goes
The gym was excellent staff there so you could ask advice
Plenty of room to train and overlooked the swimming pool
If you are thinking of walking into town it's a long steep walk
The food next to the hotel was great and the ambience was excellent
If you want to dine in the hotel book as soon as you get there from what I sore look top stuff

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 30 May 2014
Another 5* review!

My apologies for the problems you experienced with your room ‘key card’. I was pleased to read that after the initial challenges with accessing your room that overall you enjoyed your stay with us.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

A very nice hotel in nice surroundings. Friendly staff, good rooms, pleasant setting in general. Breakfast buffett had plenty of choice for all. We had the traditional cooked "Full English" breakfast and it was excellent.

A good location for getting into Kendal town centre (10/15 minute walk) or £5ish in a Taxi. Also good location for travelling to other parts of the Lake District

The only thing stopping me giving the hotel 5 stars was that although the shower was a decent shower with a good amount of pressure, it gave short bursts of cold then really hot. This was only a minor inconvenience which the hotel staff said they would look into when we checked out.

The room we stayed in didn't have a good view as it was overlooking the back of the hotel car park, etc, but that didn't really bother us as we weren't in the room for long.

We would stay there again which I guess is as good a recommendation as you can get.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dazzbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 30 May 2014
Many thanks for your very honest review.

I am pleased to report that the water problem has now been resolved. We hope to see you again next time you are planning a trip to the Lakes

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Lovely hotel...a bit longer than a ten minute walk to town...be aware if it is raining!! Great staff, fab breakfast. Even had a nice birthday card waiting for me in the room! Executive room was amazing and the shower was fantastic :)

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zeeros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 30 May 2014
Thank you for completing our 500th Excellent Trip Advisor review! It is a fantastic milestone for the team who work so hard delivering the best possible experience to all our guests.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Green Hotel In Kendal, BW Premier Collection

Property: Castle Green Hotel In Kendal, BW Premier Collection
Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel In Kendal, BEST WESTERN PREMIER Collection)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kendal
#1 Romantic Hotel in Kendal
#1 Family Hotel in Kendal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castle Green Hotel In Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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