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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
Reviewed 3 June 2014

We booked this hotel as it was one of the few advertising it was able to support with disabled travels. my only compliant with this hotel, was the limited amount of disabled spots outside the reception area. we where able to get a relevantly close spot, but it was on a slope which my mother found difficult to keep her balance on whilst climbing out of the car. this is my own complaint, our stay could be classed as amazing! when I did mention about the lack of disabled spots and my concerns around helping my mother back into the car to drive her around to the door of the attached pub, the staff actually offered to drive her there themselves. Amazing customer services!
they also have amazing gardens attached to the hotel.
my mother stayed in a ground floor room over looking the gardens, she spent a large amount of time in the morning just simply gazing out of her window. this provided her with a lot of pleasure and made are stay more enjoyable.
we didn't eat in the hotel, as we did feel this was a little over priced, but people who did eat stated they did enjoy it.
at this hotel, we really did feel comfortable and where happy with the amenities. its not far to walk into town (if you chose to do this).
I would defiantly stay here again... its great for the disabled and more abled bodied people.

Room Tip: have a room over looking the gardens.. they are amazing.
  • Stayed: May 2014, travelled with family
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Thank 177ag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 13 June 2014

Thank you for your very kind words. We look forward to welcoming you again in the future.

Ben Mayou

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981 - 987 of 1,828 reviews

Reviewed 2 June 2014

We stayed for two nights in January 2014. There was a problem with the first room we were given. There was an odd smell. The staff gave us a new room. Both rooms were well appointed and comfortable. We ate the first night in the o. Site pub. Food and atmosphere were first class on the second night we had dinner in the restaurant. Again splendid food and excellent service. Breakfast in the restaurant was also of a high standard. Facilities at the hotel were very good. A special mention for the excellent staff who made us feel very welcome.

  • Stayed: January 2014, travelled as a couple
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Thank Hendo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 13 June 2014

‘Perfect Break’ - what a fantastic title to mark our 750th ‘Excellent/Very Good’ Trip Advisor review!

We are very fortunate to have such a friendly hard working team here at Castle Green which is mentioned in the vast majority of reviews we receive.

Ben Mayou

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Reviewed 1 June 2014

On the outskirts of Kendal, the hotel is set in well-kept grounds with magnificent views. The room was lovely, the view terrific and staff were friendly and went out of their way to make you feel at home. (Our room wasn't quite ready due to computer failure, so we were offered complimentary tea while we waited.) Pool and leisure facilities also good. The breakfast and dinner in the restaurant were excellent. Also, try the bar for a less formal setting with hearty-sized meal portions. The only slight down-side was intrusive noise from the running machines in the gym beneath our room. Excellent, though, and hope to return soon.

  • Stayed: April 2014, travelled with friends
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Thank 212Simon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 13 June 2014

Thank you for sharing your experience.

We look forward to seeing you again soon!

Ben Mayou

Ps. Remember to book directly with us to be sure of getting the best available rates!! Reservations can be made via our mobile and tablet adaptive website or by calling our friendly reception team on 01539 734000

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Reviewed 1 June 2014 via mobile

We stayed two nights were made very welcome it didn't feel like a big hotel. We ate in the main restaurant and the food and service was excellent.

The spar was an added bonus and it was great to be able to relax in the steam room before dinner. It would have been nice to have a jacuzzi as well but that was the only criticism

Highly recommended

  • Stayed: May 2014
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Thank Westno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 13 June 2014

It was great to read you enjoyed your stay with us.

We are very proud of our Pulse Leisure Club facilities and also the Green Rooms Spa, every 4* hotel should have them!

Ben Mayou

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Reviewed 30 May 2014

An excellent well equipped hotel in wonderful surroundings. Quite close to Kendal but hilly so would most probably need a car to go to Kendal. Good food, first class service.There is a good fitness centre and ample car parking facilities.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western GB
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 13 June 2014

Thank you for your review

It takes about 20 minutes to walk down into Kendal from the hotel. I normally recommend getting a taxi back as it’s a bit of a trek back up to our elevated position on the hillside. However, the views are to die for!

Ben Mayou

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Reviewed 29 May 2014 via mobile

We booked at the hotel only about a week before arriving. They were full and so therefore we booked the Monday night and Wednesday night (family room) and they advised if a cancellation came in would get in touch. We booked in on the Monday and still no availability for the Tuesday. Had a lovely wander about Kendal on the Monday and then came back for an amazing swim and steam room, gym looked good too. Had a lovely meal in Alexander's at night, nothing was any bother to staff and hotel was 1st class. Checked out on Tuesday morning as still no availability after an awesome cooked breakfast. Went to Windermere and Bowness and tried to book into other hotels, (revommended by Castle Green) but all full also due to half term, and much more expensive, even if they had availability. We just kept on thinking I wish we could have had all three nights at Castle Green, when my mobile rang and it was Laura from reception saying they had juggled rooms and guests around and had managed to make a family room for us. This was way above the call of duty, it was brilliant and just made our holiday. Checked back in and stayed in one of the executive rooms, what a view. Went swimming twice a day, eat in Alexander's every night and couldn't recommend the staff and hotel high enough. If you are considering going, please do, you won't be disappointed.

  • Stayed: May 2014
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1  Thank Caroline s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 30 May 2014

What a fantastic example of exceptional customer service, well done Laura!

We do get very busy, particularly during school holidays so booking further in advance would be recommended for next time! Remember to book directly to get the best rates.

Ben Mayou

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Reviewed 29 May 2014 via mobile

Me and my fiancée have stayed at castle green twice, first time was December 2012 when I (very nervously) "popped the question" and the second time was for our first anniversary as an engaged couple. Both times have been amazing, all of the staff are a real credit to the establishment.
The rooms are simply superb, and the food it second to none.
We have just booked another 2 nights here in June and are so exited about coming back.
A well earned 5 stars for the castle green team!!

Stayed: December 2013, travelled as a couple
1  Thank Adamthemoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 30 May 2014

It is lovely to see that the Castle Green holds such lovely memories for you both. If you have yet to decide on a wedding venue we could arrange an appointment to meet one of our wedding coordinators while you are with us in June?! ;-)

Ben Mayou

Ps. Fingers crossed the sun will shine for you this time!

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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kendal
#1 Family Hotel in Kendal
#1 Romantic Hotel in Kendal
Price Range: £84 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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