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“Wonderful weekend stay” 5 of 5 bubbles
Review of Castle Green Hotel In Kendal, BW Premier Collection

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Castle Green Hotel In Kendal, BW Premier Collection
Ranked #2 of 15 Hotels in Kendal
Certificate of Excellence
accrington
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Wonderful weekend stay”
5 of 5 bubbles Reviewed 29 July 2014

I have just celebrated a big birthday with a weekend stay at the Castle Green. Have to say as always it was most enjoyable. We have been visiting now for the last 10 years and over that time have seen great improvements. The hotel and gardens are lovely, kept well maintained and clean. Staff are friendly and efficient, we know that most of them have worked there for many years which is a good testimony to the hotel and management.
Food is excellent, good choice and quality using only the best produce.
We are visiting again in September, it is certainly a treat we look forward too.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lynne b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 13 August 2014
We look forward to seeing you again in September!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,686 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Manchester
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

Very pleasantly surprised when we arrived on a lovely summery evening. There was plenty of room to enjoy the evening outside on the decked area.
We checked in, were very happy with our room (162) - spacious, clean, large comfy bed, great amenities and with a window onto quiet greenery. Wifi was free and worked well on both my iphone and ipad.
We opted to dine in the Greenhouse Restuarant (we had previosuly reserved) - please see my other review for more info.
The staff were very pleasant and parking was ample and free.
Breakfast was a bit steep at £14.95 per person but it was all you can eat. I think we should have opted to have breakfast elsewhere but felt too embarassed to leave once we'd seen the price - but that was just us.
I would certianly stay again and would have liked to have stayed long enough to use the pool and spa facilities, maybe next time...

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank evertheoptomist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 13 August 2014
Thank you for your ‘Excellent’ review

Breakfast can be booked at a discounted rate of £10.50 when making a room reservation. It can also be added to a ‘room only’ rate the night prior with the Reception team. Our breakfast buffets offer a fantastic range of products and will definitely set you up for the day usually meaning only a light lunch is required!!

Ben Mayou
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wales
Level Contributor
70 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

Excellent weekend stay. As others have previously stated......fantastic hotel....I could go on about how good the food was, at both the Alexanders pub and the Greenhouse restaurant...but others have already said this! Breakfast was above average...served in the lovely Greenhouse restaurant overlooking the gardens. Good quality bacon, sausages and prepared fresh fruit...not the dreaded tinned fruit!

The only downside, eventhough the bedroom and views over the garden was lovely and well maintained, the bedroom was on the small side, not enough space to pull a roller case between the end of the bed and the wall...and also bathroom small. I guess the biggest drawback is the lack of air conditioning...boy it was hot, but on request, the very much needed cooling fans were brought to our bedrooms.

Staff are very friendly and excel at their work. They do seem genuinely happy.
Would not hesitate booking this hotel again...and hopefully will return soon.

You will not be disappointed.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 13 August 2014
Many thanks for your very kind words. We do employ genuinely friendly people and this seems to shine through in almost every review!

We have certainly been blessed with some amazing weather during July but luckily we do have plenty of fans ready for this eventuality so don’t hesitate to ask! Some rooms are smaller than others so please do discuss this with the Reception team when making arrangements for your next stay as they will be delighted to allocate a more spacious room for you.

Ben Mayou
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Ashby-de-la-Zouch, United Kingdom
Level Contributor
195 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 26 July 2014 via mobile

Location, location, location. High on a hill on the road to and from Kendal and M6 junction 37 this is an ideal hotel to use as a base for the Lakes. Or as a stopover to the North (Scotland). The hotel has recently had a make over and it shows. From reception to the room everywhere was in excellent condition. The room we had was twin bedded with an excellent bathroom in which everything worked and had sufficient hooks and shelf space. A unique feature! Cleanliness was excellent throughout the room and bathroom. Copious storage for those who take their wardrobe with them plus a Corby trouser press/ironing board, coffee/tea making kit and hairdryer. The staff were some of the most helpful met over the past "x" years. Nothing was to much trouble. As it was perhaps the hottest day of July the room was on the hot side. No problem reception provided a suitable fan. To be picky I would like to have had air con and a room safe. Wi-Fi was rather patchy in our room which was at the far end of the building. We ate in the pub on site where there was air con but it was not working. The food however was good value for money and again served by great staff. Have another booking at this hotel but will eat in the main hotel or go into Kendal. Plenty of car parking even a section for not so mobile drivers.

Stayed July 2014, travelled with friends
Helpful?
2 Thank Trev N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 13 August 2014
A very honest and balanced review which is to be expected from a ‘Top Contributor’ with 112 reviews to their name!

We look forward to welcoming you back to Castle Green for your next stay

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kendal
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

We stopped here last Sunday overnight to celebrate my mum's 70th birthday. Although we live locally, my sister and her family live away and so we wanted to all get together. We had used the Castle Green for my dads 70th a few years ago and they were brilliant then, especially as my dad has had a stroke and can't speak, and were equally brilliant this time.
The staff couldn't do more to help both on reception and in the restaurant. Chris, the maître d', was lovely and so accommodating with our party of 11 (including 5 children). Nothing was too much trouble for the staff and they were very patient! As always the food in the restaurant was excellent, as was the breakfast - fantastic choice at both. Only thing that could make it better is air-conditioning in the restaurant! The rooms were also lovely - spacious with some nice finishing touches - it is no wonder this hotel is 4 star.
I would definitely recommend the Sunday DBB deal, which is what we used, although at full price this hotel is well worth it. Thank you all for making our stay and my mum's birthday so special.

Room Tip: All rooms are lovely, but if you want a view of Kendal Castle ask for a view overlooking the front g...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Stephensons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 13 August 2014
Thank you for sharing your most recent experience which brings our total of 'Very Good/Excellent' Trip Advisor reviews to a staggering 800!!!

It is always lovely for the team to read that their hard work and fantastic service have contributed to such a special occasion leaving such positive memories.

Our Sunday Spice rates start from £120 per room and includes, Dinner (in either the Pub or Restaurant), Bed and Breakfast and is extremely popular. This can only be booked directly with us via the hotel website or by calling 01539 734000

Ben Mayou

Ps. I am pleased to report that we are planning to introduce air conditioning in the restaurant later in the year as part of our refurbishment plans.
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Richmond, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Booked this hotel for a quick getaway with my wife and daughter, we upgraded to a executive double the room was just what we had hope for plenty of room and lovely views of the grounds and lakes, the food was amazing and so were the staff.
Would defiantly recommend hotel, and I am sure we will return very soon.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richardy_hardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review, 13 August 2014
Many thanks for taking the time to post your first Trip Advisor review following your recent stay with us, we obviously made an impression on you!

Ben Mayou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Green Hotel In Kendal, BW Premier Collection

Property: Castle Green Hotel In Kendal, BW Premier Collection
Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel In Kendal, BEST WESTERN PREMIER Collection)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kendal
#1 Family Hotel in Kendal
#1 Business Hotel in Kendal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castle Green Hotel In Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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