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Castle Green Hotel in Kendal, BW Premier Collection
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Reviews (1,957)
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All reviewsgreenhouse restaurantalexanders pubtasting menuexecutive roomthe main hotelhotel groundslovely groundspool and steam roomlake districtlovely hotelhotel barbreakfast staffevening mealrelaxing breakleisure facilitieshigh standardlovely view
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1,030 - 1,035 of 1,957 reviews
Reviewed 18 August 2014

We stayed for two days and had a good time the staff were friendly and helpfull we had breakfast both days which was good the room we had overlooked the front which had good views and was fine went for a swim water was nice and warm would stay again something to mention we went to Alexander's bar next door for evening meal and found staff friendly and the food good

Stayed: August 2014, travelled as a couple
2  Thank Graham D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 22 August 2014

Many thanks for your positive assessment of the team, breakfast, bedroom, pool and the Pub. We hope you will decide to stay with us again in the future!

Ben Mayou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014 via mobile

Recently stayed with friends and very impressed with the service, rooms and the hotel in general. Even though it's a large hotel, the staff make you feel special. We had a large, clean room with a good size bathroom. Room service was very good and the food delicious (we ordered a few things not on the menu and they were more than happy to accommodate). Only a few miles into The town via the castle- very picturesque walk. Seamless booking and checkout. Highly recommended (although they should stock up on the mint cake- ran out when we were leaving unfortunately!

Stayed: August 2014, travelled with friends
1  Thank gilligmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 22 August 2014

Sincere apologies regarding the lack of mint cake. It can be extremely popular but even we have been surprised at how quickly its been selling these last few weeks. I’m pleased to report that we have plenty of new stock!

Ben Mayou

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Reviewed 17 August 2014

My partner and I had a very enjoyable stay here for a romantic break away without the kids. The grounds are beautiful, as is the hotel. The check-in staff were friendly and helpful, and were able to fulfill our requests without a problem.
The room was a little on the small side, and the view of the service road at the back was rather dull. The room was tastefully decorated, and everything was clean and comfortable. The bathroom was modern and clean, however the shower cubicle was a tight squeeze! The shower head is fixed, so I had to endure hot water blasting at my face.
We had lunch at the Alexander pub, which was tasty, if a little overpriced. We took a walk in to Kendal town, a pleasant 25 minute walk.
We made a reservation to have dinner at the hotel restaurant, as we were advised it could get busy. The meal was one of the most enjoyable we've ever had. The food was cooked perfectly, the wine was delicious and reasonably priced, and the service was excellent.
Breakfast was very nice, great service again from the wait staff. A good choice of cold breakfast items, such as cereal, fruit and pastries. The hot buffet was well stocked and delicious.
All in all, a very enjoyable stay. I would definitely recommend staying here. I would have given it 5 stars, but I knocked a star off for the size of the shower and the disappointing view from the room.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank thriftyemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 22 August 2014

A very comprehensive review. Thank you for sharing your experience.

Make sure you book directly with us next time and remember to mention your preference for a room with a view. Our friendly Reception team will be delighted to sort this out for you. We look forward to welcoming you again soon

Ben Mayou

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Reviewed 17 August 2014

Best Westerns can be a bit of a mixed bag, in my experience but this hotel is in a different league from some. The rooms are fine, if a little plain, but the bathroom was very smart. There is a decent pool and a big steam room with muted lights and music. The restaurant serves excellent food, and the bar meals are a cut above average too. The hotel seemed really full but it did not affect the level of customer service at all.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Sheila L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 22 August 2014

Many thanks for your review.

We are very proud to currently be ranked 9th out of the 280 Best Western hotels in the UK. What makes this achievement extremely satisfying is that its based upon the reviews of guests who have stayed with us during the previous year. Being a competitive bunch here at Castle Green we are working hard at moving further up the league table!

Ben Mayou

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Reviewed 16 August 2014

I really enjoyed my stay here, granted it was a little pricey but it was a last night treat after a motorhome tour of Scotland. That been said I've travelled all round the world stopping in hotels and I thought this hotel was amazing and would definitely go back especially when it's so handy in the Lake District surrounded by beautiful views. I found ALL the staff friendly, helpful and professional. The hotel has a modern feel, we had breakfast in the Garden Restaurant which was busy but that wasn't an issue for us. We ate in the pub on the Saturday night and all enjoyed our food and again the staff were friendly.

Room Tip: We were overlooking the garden and beautiful countryside beyond that
  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Sirmone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded 22 August 2014

Thank you for your very kind words regarding the Castle Green team. We have a very loyal and hard working bunch here at the hotel who are passionate about offering a warm Cumbrian welcome to all our guests.

Ben Mayou

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