As the title says, I'm really puzzled by some of the poor reviews although some comments are comical - the "boxed in" reception area mentioned by one, for example, is a full length desk which has simply been finished off with rounded cornered decor and it's a petty comment at the least. One other reviewer gave everywhere he had stayed in a bad review, maybe he should stay at home? The hotel, which was superbly located as a base for exploring the Lakes, looks appealing from the outside and while some might consider the decor not to modern tastes it is clean and welcoming and it really is a matter of taste - do you really expect real leather furniture throughout in a 3-star? Plenty of parking space and lots of lounge space and tables outside too.
We found ALL the receptionists and staff to be extremely friendly, always smiling and happy to help, not that we needed any. For 3 of the 4 mornings we stayed for breakfast I asked for poached eggs which was never a problem at all and always presented with a smile. We were late down one morning by about 15 minutes - not a problem. The choice and quality of the buffet breakfast - which I prefer personally because you can see what you are getting and choose accordingly - was excellent and thoroughly enjoyable.
We stayed 4 nights in room 116 which had plenty of space even with a child's bed in there. It's the first 3 OR 4 star I have stayed in with a large branded flat-screen TV. The beds were comfortable with lots of pillows and an extra blanket. This was a concern initially as we use a Tempur mattress at home as we both have arthritis but we both slept comfortably. There was far more storage space than the three of us (including grandson) needed. Everything including the bathroom was clean and well equipped as was the rest of the hotel. Admittedly on really hot days it could be a little stuffy if I am being picky but you can always open a window or cool down in the superb pool and jacuzzi. There is little in the way of children's activities but it isn't really that sort of hotel.
All in all for a 3-star rated hotel I think it was superb, I have stayed in far worse 4 star hotels in 35 years of travelling and I would have no hesitation whatsoever in staying here again. The main recommendation I would make to hotel management is to curb back the prices. It was a little expensive overall and the meal and bar prices, though not unusually expensive as hotels go (you come to expect it) were dear and sandwiches and children's meal prices WERE over the top. Those prices and somewhat limited menu were the sole reason we chose to eat out each evening, and the reason I only give it 4 out of 5 but other than that I can happily recommend it and we did not speak to anybody who was staying there at the time who were not happy with their stay.
- Official Description (provided by the hotel):
- On the fringe of Kendal with ample FREE parking, easy access from M6 junction 36 and A591. All 30 rooms have en suite bath & shower and have been decorated to a high standard, some boast elaborate 4-poster beds. Established in 1857 as an orphanage Stonecross Manor Hotel has since been extensively modernised and converted into the fine hotel that it is today. Close to the Lake District and Yorkshire Dales National Parks and is also an ideal stop off point when travelling to and from Scotland. Catherines Restaurant and the Westmorland Bar offer an ambience of relaxation coupled with quality Cumbrian and regional cuisine and a wine list to please all tastes. The Newly refurbished heated-indoor pool and poolside Spa with Steam Room and massage jets is now open to guests and members. Stonecross Manor Hotel is also a perfect Wedding venue, with function rooms to suit small or large receptions, both formal and informal while the Civil Ceremony Licence ensures your special day can be enjoyed all in one place. Conference and banquet facilities are also available offering a light and airy environment for your seminar or dinner with quality equipment and extensive menus to cater for all. ... more less
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- Also Known As:
- Stonecross Manor Kendal
- Hotel Stonecross Manor
- Stonecross Manor Hotel Kendal, Lake District