My wife and I recently got a chance to abandon the kids for a night so we looked for a nice hotel not too far from home. We read the reviews, booked online but were ultimately really disappointed with the Stonecross Manor. It is tired and dated looking, but this was not the main issue we had at the hotel. Upon checking in, we went straight to our room. My wife pulled the duvet back and we were pretty disgusted to find many "body" hairs (you know the ones....) in the bed. We immediately called reception and asked a member of staff to come up to see the issue. The lady who checked us in did come up quickly and reviewed the problem. She stated that this "had never happened before" and agreed to change all the linens if we would tell her when we would be out of the room for dinner. In fairness to her, she did return ten minutes later with a bottle of cheap Australian sparkling wine, a further apology and an offer to reduce the room rate as compensation.
We left for dinner at 7pm, informing her that we would not be back for two hours. She promised that she would have all the linens changed before we returned. We returned at 9pm and were promptly told that our linens had not been changed as they were "too busy". Presumably that included the member of staff we saw outside taking a cigarette break and snogging a young man.
We then waited twenty minutes in the lobby before being told that the room was ready. They had changed the sheets and the duvet, but had not changed the stained pillow cases.
Other issues included: general lack of cleanliness in the bathroom - again, the proverbial "short and curlies" were present when we checked in and there was a build-up of nasty gunge behind the basin and bath taps. The towels were old and frayed with holes in them. The cheap curtains in the bedroom were so thin that the external security lights illuminated the inside of the room like searchlights. It was like trying to sleep in daylight until they went off after midnight. The hotel was hosting an event, so we dealt with the noise of drunk guests leaving in taxi cabs until late. The breakfast was okay, but they had a boombox in the corner of the dining room with local morning radio blaring out. It was more suited to a Blackpool boarding house than a decent hotel. I just wanted to enjoy my breakfast in peace with my wife without hearing the local DJ blabbering away at high volume.
Overall, there are much better places to invest your hard-earned cash for a night away. We did eventually receive a £15 discount off the £115 room rate but this didn't make up for a really poor experience and a spoiled night away. Never again.....
- Official Description (provided by the hotel):
- On the fringe of Kendal with ample FREE parking, easy access from M6 junction 36 and A591. All 30 rooms have en suite bath & shower and have been decorated to a high standard, some boast elaborate 4-poster beds. Established in 1857 as an orphanage Stonecross Manor Hotel has since been extensively modernised and converted into the fine hotel that it is today. Close to the Lake District and Yorkshire Dales National Parks and is also an ideal stop off point when travelling to and from Scotland. Catherines Restaurant and the Westmorland Bar offer an ambience of relaxation coupled with quality Cumbrian and regional cuisine and a wine list to please all tastes. The Newly refurbished heated-indoor pool and poolside Spa with Steam Room and massage jets is now open to guests and members. Stonecross Manor Hotel is also a perfect Wedding venue, with function rooms to suit small or large receptions, both formal and informal while the Civil Ceremony Licence ensures your special day can be enjoyed all in one place. Conference and banquet facilities are also available offering a light and airy environment for your seminar or dinner with quality equipment and extensive menus to cater for all. ... more less
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- Also Known As:
- Stonecross Manor Kendal
- Hotel Stonecross Manor
- Stonecross Manor Hotel Kendal, Lake District