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“Lovely hotel” 5 of 5 bubbles
Review of Stonecross Manor Hotel

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Stonecross Manor Hotel
Ranked #7 of 15 Hotels in Kendal
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely hotel”
5 of 5 bubbles Reviewed 13 October 2013 via mobile

My partner and I have recently stayed at the hotel and we found it very pleasant and an enjoyable stay
The staff were all very friendly and helpful especially the lady serving us in the restaurant(sorry didnt get her name) the food was fantastic and great value for money
We booked a room with king size four poster bed the room was lovely and clean
Overall a very nice hotel that I would recommend and return to.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisajanek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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637 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Perth, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 October 2013

What a gem of a Hotel, and located in the perfect spot for enjoying the Lakes District. We turned up without a reservation and were fortunate enough to score the second last room available. It was on the third floor, with a small service elevator making luggage carriage easy. The views from the room a pleasure, and the facilities very adequate. The bar and adjacent restaurant were fabulous and breakfast a treat. We didn't make use of the pool area but it looked great. The staff were extra kind and courteous and there is ample on site parking. All in all.....fabulous.

Room Tip: Ask for a scenic outlook.
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Frank O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billericay
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 27 September 2013

Staff efficient and friendly. Room dreadful with handles missing off furniture. Bed appalling with springs sticking up and not too clean. Bathroom filthy and smelly. Sink in dire need of fresh grouting. Our dog towels were in a better state than the hotels tatty small and thin ones. This was a four poster room which looked dated and sad. Hair dryer situated by window with no mirror. My hair dryer has a long lead but couldn't get anywhere near a mirror. Food was good but menu stayed more or less the same for 4 nights. Dessert menu remained unchanged. Cut our stay short by one day as we had had enough. Received a discount for appalling state of bed and bathroom. Shame this could be a great hotel with some investment and tlc.

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Robbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kendal hotels

Winmarleigh
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 22 September 2013

My wife and I recently got a chance to abandon the kids for a night so we looked for a nice hotel not too far from home. We read the reviews, booked online but were ultimately really disappointed with the Stonecross Manor. It is tired and dated looking, but this was not the main issue we had at the hotel. Upon checking in, we went straight to our room. My wife pulled the duvet back and we were pretty disgusted to find many "body" hairs (you know the ones....) in the bed. We immediately called reception and asked a member of staff to come up to see the issue. The lady who checked us in did come up quickly and reviewed the problem. She stated that this "had never happened before" and agreed to change all the linens if we would tell her when we would be out of the room for dinner. In fairness to her, she did return ten minutes later with a bottle of cheap Australian sparkling wine, a further apology and an offer to reduce the room rate as compensation.

We left for dinner at 7pm, informing her that we would not be back for two hours. She promised that she would have all the linens changed before we returned. We returned at 9pm and were promptly told that our linens had not been changed as they were "too busy". Presumably that included the member of staff we saw outside taking a cigarette break and snogging a young man.
We then waited twenty minutes in the lobby before being told that the room was ready. They had changed the sheets and the duvet, but had not changed the stained pillow cases.

Other issues included: general lack of cleanliness in the bathroom - again, the proverbial "short and curlies" were present when we checked in and there was a build-up of nasty gunge behind the basin and bath taps. The towels were old and frayed with holes in them. The cheap curtains in the bedroom were so thin that the external security lights illuminated the inside of the room like searchlights. It was like trying to sleep in daylight until they went off after midnight. The hotel was hosting an event, so we dealt with the noise of drunk guests leaving in taxi cabs until late. The breakfast was okay, but they had a boombox in the corner of the dining room with local morning radio blaring out. It was more suited to a Blackpool boarding house than a decent hotel. I just wanted to enjoy my breakfast in peace with my wife without hearing the local DJ blabbering away at high volume.

Overall, there are much better places to invest your hard-earned cash for a night away. We did eventually receive a £15 discount off the £115 room rate but this didn't make up for a really poor experience and a spoiled night away. Never again.....

Room Tip: Here is my tip to choosing a good room - book it in another hotel.
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  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank rickhl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shropshire
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

I stayed at this hotel for one night, in a four poster room. I paid £85BB and to be fair it's great value for money. Yes the rooms are dated, but that is out weighted by the cleanliness, nice clean smelling linen and towels and the friendly staff, great breakfast and really nice leisure facilities. For the price I paid which includes breakfast, parking and use of the pool I was more than happy. There is also a really lovely pub only 5mins walk away that I had one of the best meals I've had in ages, perfect base and location, I would definitely recommend.

Room Tip: Eat at Romney just around the corner, excellent food and great value beautiful meal and nice atmosph...
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Stacey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
160 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

Traditionally decorated hotel now looking slightly tired in places. Double bedroom was a decent size and well furnished; comfortable bed; modern bathroom suite. All areas very clean and tidy. Staff helpful and friendly. Parking plentiful, Short 10-15 minute walk into Kendal. Hot and cold breakfast buffet with waiter service for tea/coffee/toast. £106 for double room for one evening is a little pricey but there are additional facilities such as an indoor swimming pool if you want to avail yourself of those facilities.

Room Tip: The hotel is set back from a main road and therefore there is not much noise in the evenings.
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  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GreavesManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester
Level Contributor
133 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

Stayed at this hotel recently for just one night, very friendly @ reception, nice clean room & excellent service and food offering in the restaurant. Imaginative menu using local produce. Ultra helpful night porter who arranged continental breakfast as had an early start next morning. Well worth a visit or just try the restaurant.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stonecross Manor Hotel

Property: Stonecross Manor Hotel
Address: 84 Milnthorpe Road, Kendal LA9 5HP, England
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 15 Hotels in Kendal
Price Range (Based on Average Rates): £
Hotel Class:3 star — Stonecross Manor Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
On the fringe of Kendal with ample FREE parking, easy access from M6 junction 36 and A591. All 30 rooms have en suite bath & shower and have been decorated to a high standard, some boast elaborate 4-poster beds. Established in 1857 as an orphanage Stonecross Manor Hotel has since been extensively modernised and converted into the fine hotel that it is today. Close to the Lake District and Yorkshire Dales National Parks and is also an ideal stop off point when travelling to and from Scotland. Catherines Restaurant and the Westmorland Bar offer an ambience of relaxation coupled with quality Cumbrian and regional cuisine and a wine list to please all tastes. The Newly refurbished heated-indoor pool and poolside Spa with Steam Room and massage jets is now open to guests and members. Stonecross Manor Hotel is also a perfect Wedding venue, with function rooms to suit small or large receptions, both formal and informal while the Civil Ceremony Licence ensures your special day can be enjoyed all in one place. Conference and banquet facilities are also available offering a light and airy environment for your seminar or dinner with quality equipment and extensive menus to cater for all. ... more   less 
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Also Known As:
Stonecross Manor Kendal
Hotel Stonecross Manor
Stonecross Manor Hotel Kendal, Lake District

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