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“Excellent value & customer service”
Review of Riverside Hotel

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Riverside Hotel
Ranked #4 of 13 Hotels in Kendal
Certificate of Excellence
Dundee, United Kingdom
Level 5 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent value & customer service”
Reviewed 19 February 2012

Found an excellent deal for 2 nights at the Riverside and was not dissapointed. Excellent location, handy for walking in to town. Room very nice (family room), clean, good size and lovely view over the river no complaints at all about room. We eat in the bar one night and the food was first class and very good value. Only thing that let the stay down was breakfast, on our first morning everything had run out, cooked food, juice, fruit and it was a good 10-15 mins before anything came by which time a large queue had built up - shame as next day we had a lovely breakfast but we just managed to beat the rush - HOWEVER - when we mentioned this on checkout we were not charged for our breakfast - without quible. The staff at the hotel are outstanding.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adrian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review, 23 February 2012
Thank you for taking the time to review our hotel. We are very pleased to hear that you enjoyed your stay and found our hotel to be good value. Our staff will be delighted to hear your lovely comments, they work very hard to provide an excellent service to all of our customers.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
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English first
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 February 2012

The food was in the evening was exceptionally good! A great hotel in a great location. Staff friendly & very accommodating for our dog! Hard to believe it is only a 3 star hotel. It's great value for money& really looking forward to going again.....hope to get another good deal on price! Thanks to all staff.

Room Tip: All rooms look out onto the river. Good spacious rooms.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruby993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review, 10 February 2012
Thank you for this wonderful review. We are so pleased to hear how much you and your dog enjoyed your stay. Our chef will be very happy about your lovely comments about the food. We look forward to welcoming you again soon!
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Staffordshire
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 February 2012

Fantastic value for money. Clean, friendly, excellent service. Wow. Definitely will stay at Riverside Hotel in Kendall again. Lovely clean rooms, bottle of wine waiting. Excellent breakfast which kept us going all day until tea-time. Couldnt fault anything. Sauna, Jacuzzi, steam room, jacuzzi, pool and gym were all great and clean. Easy walking distance to town centre. Fabulous place to stay. Most enjoyable. Thank you.

Room Tip: All rooms overlooking River Kent. Fabulous. Ducks swimming along the river.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank StaffordshireCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review, 10 February 2012
What a fabulous review, thank you very much! We are delighted to hear how much you enjoyed your stay and we look forward to your next visit. Hopefully it will be soon!
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Crewe, United Kingdom
Level 6 Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 31 January 2012

Good location and nice position and outlook over the river. Hotel not obvious from main road and be careful with your Sat Nav directions as it led me down the one-way street the wrong way.
Stayed on Sunday night with the hotel group special deal. Room and facilities more than acceptable although as others have commented the temperature in room was too hot and not controllable.
Dinner was included and although limited choice the food was extremely good - compliments to the Chef. Breakfast also more than adequate

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mogwi01270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review, 3 February 2012
Thank you for taking the time to write this positive review of our hotel. We are very happy to hear that you enjoyed your stay at the Riverside, and your comments about the food are great. They will be passed onto the chef and I am sure he will be very pleased. We hope that you stay again on your next visit to the area.
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Lancashire, United Kingdom
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 January 2012

A nice hotel with a great location but the breakfast left a lot to be desired. Self service with plastic lids on the containers most of which were empty when I queued up. I ended up with mushrooms (tinned) and baked beans.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LancashireMarmite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review, 3 February 2012
Thank you for taking the time to review our hotel. We are pleased to hear that you were happy with your accommodation and the beautiful location of the Riverside. However, we are sorry to hear that you were not satisfied with breakfast. As all food is cooked fresh (including the mushrooms, which are certainly not tinned), in busy periods a delay can be experienced in refreshing the buffet. Nevertheless, this has been discussed with the kitchen staff in order to maintain the quality of service that we strive for across the hotel.
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Lancashire
Level 5 Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 29 January 2012

Excellent all round Service from the Receptionist to the Restaurant staff. One minor quibble is the wait time at the bar. The hotel was fairly quiet so I am presuming the amount of staff was less than usual.
The breakfast was nice but could be improved. A few extras such as croissants, pastries & a couple more items on the full breakfast would make the world of difference. Also Cumberland sausages would be nice considering it is Cumbria! But on the whole it was very nice.
The room was very comfortable with everything you would expect from 3 star accommodation. The freeview TV only picks up about 15 channels but that didn't really bother us.
Two issues that really did bother us were 1) the shower was fixed and quite low. My partner didn't find it a problem but I am quite tall and therefore it was below the height of my head. My partner thought it was quite funny but I didn't quite share her amusement.
2) The bulbs in the bathroom are so hot that with TWO minutes of them being on the whole bathroom was like a sauna. It probably sounds petty complaining about the bulbs but honestly it was not nice. If we were staying in the summer I can only imagine what it would be like.
The bar and lounge area was very nice and comfortable and the staff were friendly and welcoming. The prices were also very reasonable apart from the wine which was a bit on the pricey side.
There is parking in a parking garage next door which is great but if you are arriving late in the day or evening you will be lucky to get a spot. However you can park in the train station just a 2 minute walk away. They have reserved parking spaces for users of the hotel.

The hotel is in a beautiful location next to the Kent river. We saw 2 otters playing around during breakfast which was delightful and quite rare I believe. Out of ALL the bedroom windows you could see the Castle Ruins of one of Kendal's Castles high above the town. All bedrooms are facing the river.
A few reviews on here have said there were problems with noise. Well we didn't have this problem at all. No noise from the river, traffic or other guests. I guess you can have noisy people wherever you stay. It is not the fault of the hotel in my opinion.
We didn't use any of the leisure facilities during our stay so can't really comment on what they are like. The hotel will supply you towels for swimming/the gym if you request them. (50p a towel)

All in all this is a very good hotel in a great location and I think you would be very hard pressed to find somewhere better to stay in Kendal for the price.

Good to Know:
Windermere Village is approximately a 25 minute drive
Bowness is approximately a 19 minute drive
South Lakes Animal Park is approximately a 45 minute drive
Grizedale Forest is approximately a 40 minute drive

Room Tip: 3rd or 4th floors have the best views. Try to arrive a bit earlier to get the best parking.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank krayziemike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review, 3 February 2012
Thank you very much for this lovely review of our hotel. Firstly, we would like to say how wonderful it is that you saw the otters! These are quite a rare sight, however their occasional outings are captivating all of us here at the hotel. We are very pleased that overall, you were satisfied with your stay at the Riverside, and that you enjoyed our fantastic views and great lounge area.
We are sorry about the issues you had with your bathroom and your comments have been recorded. We do hope that you stay with us again next time you are in the area.
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Middlesbrough, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 January 2012

The reception wasnt manned when we arrived so had to press the bell and wait and wait. The bedroom looked like it had been plastered and left to dry. The wall around the plug socket - the plaster had come away exposing behind it, paper thin walls with constant banging doors, shower leaked all over the bathroom floor.
Nice view of the river. Good location for Kendal town.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review, 6 February 2012
Thank you very much for taking the time to review our hotel. We appreciate all feedback and take your comments very seriously. Having investigated your complaint, we are taking immediate action to resolve the issues that you have raised. We are very sorry for any inconvenience caused, and hope that you will soon return to allow us to demonstrate the true Riverside experience.
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Additional Information about Riverside Hotel

Property: Riverside Hotel
Address: Stramongate Bridge | Beezon Road, Kendal LA9 6FS, England
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Kendal
#5 Business Hotel in Kendal
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Riverside Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
The Riverside Hotel is situated on the banks of the River Kent in Kendal only a short walk from the famous Lake District market town centre. The hotel is conveniently situated for all the Lake District attractions and is only a ten- minute drive from Lake Windermere.The hotel has 56 en-suite bedrooms plus two suites one of which has a four poster bed. All the bedrooms have river view and include hospitality tray, freeview television, free wifi, direct dial telephone, hairdryer and ironing facilities. Free parking is available to residents. ... more   less 
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Also Known As:
Riverside Hotel Kendal, Lake District

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