We had booked a room (number 1) at the Heaves Hotel months before we arrived and it turned out to be one of the worst Hotels that we had ever stayed in.On arrival the first impression was why hadn't they put a door mat at the entrance? All the dirt and muck was being walked into the foyer and up the stairs which was already showing it's age and was somewhat worse for wear.
The general appearance left quite a lot to be desired,old,unkempt and showing it's age with well worn furniture would be a good review.If only they would (or could) spend some time and money on cleaning and on the uptake of the place,maybe if the owners stayed in some other Hotels they would have an inkling about what customers expect in this day and age? Maybe if the owners and staff tried to smile every now and again,well that would be a BIG improvement.
Our room was large,quiet (at the rear) but dated and basic,there was dust,cobwebs (and spiders) everywhere and the term 'shabby chic' came to mind but this is really just a phrase instead of saying that it was run down and desperately in need of a make over.At breakfast no one came anywhere near us except when two plates of a full english breakfast was plonked down in front of both of us,Carol is Vegetarian and i don't eat mushrooms or eggs so it was all dispatched back into the kitchen and a more suitable breakfast was eventually provided.Why not ask customers what they would like beforehand? What 'The Hotel Inspector' would have to say about the Heaves would make good television viewing! In fairness i would say that the bed was comfortable and clean,can't really think of anything else good to report though.
The only reason that we stayed the night was that we were attending a car show in their grounds and without a reliable mobile phone signal and without the local knowledge of other establishments in the area i was reluctant to take a chance of finding somewhere else that could accommodate us with such short notice.The car event show may be taking place at the Heaves Hotel again next year but once bitten,twice shy,i'll be attending but staying somewhere else even if the taxi costs an arm and a leg.
- Also Known As:
- Heaves Country Hotel
- Heaves Country House Hotel Kendal, Lake District