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“A missed opportunity”

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Heaves Country House Hotel
Ranked #10 of 13 Hotels in Kendal
Reviewed 30 August 2011

Hit upon the hotel whilst visiting Cath's Plants situated in the hotels wall garden, and decided to stay here when we next needed a break. We just felt that the place needed an injection of love and cash. Externally, the building is suffering needing the window frames painted, the gardens were unkept (the lawn mower dumped on the lawn, petrol can left on the hotel steps, no decision made as to where to dump the grass cuttings going by the amount of piles noted, a pile of bread trays left any how to the side of the building). Inside the rooms were a good size but just lacked something - peeling paper and paint, you sat in one lounge looking and listening to the ice cream fridge, furniture was dirty and seen better days. However the staff were friendly and we did eat and enjoy the food - good selection, reasonably priced and plenty of it.

  • Stayed: August 2011, travelled as a couple
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2  Thank suzy050813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 - 51 of 59 reviews

Reviewed 22 August 2011

We had a family gathering at Heaves and we all agreed the staff did a great job. The hotel is in a country hall surrounded by extensive gardens and deer park with views over towards Morecambe Bay. The bedrooms are all huge with extra beds + settees. Some of the decor is a bit "period" which we found charming. The restaurant, lounge and function rooms are also large and tastefully decorated in an charming old fashioned style.
You can easliy reach Windermere and beyond so Heaves would be a good place to stay for the exploring the Lake District.

  • Stayed: August 2011, travelled with family
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2  Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2011

I stopped here for 2 nights, 3 days at the same time as raymartin and martinmac. I stayed in a single room which was huge and clean. I went with a group of friends, not to watch the tv or look out the bedroom window. I thoroughly enjoyed my stay. I found the staff very helpful and polite but presumably all family members rather than professional hotel staff. An evening meal in their dining room with friends was filling and reasonably priced. At breakfast there was a varied choice of cereals, fruit juices tea, coffee and unlimited toast and jams. I was met by the proprietor and allowed to sit where I liked, was asked what I wanted to eat and offered tea or coffee. There wasn’t a waiter hovering at my elbow but I didn’t expect there to be. During the day food was available on request and the bar was open. I paid £45 per night and was very happy with that. I think the staff went out of their way to accommodate such a large group, many of us camping or staying elsewhere. Not posh. Yes it is in need of repair/maintenance but food ok and bed clean. Prices very reasonable, what more do you want when staying in the lakes?

  • Stayed: June 2011, travelled with friends
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5  Thank arkwright1490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2011

Our high expectations on this hotel which had been recommended to us were dashed as we drove into the carpack. I can only assume the friends that recommended it stayed when it first opened! It was immediately evident that this once fine Georgian mansion in a priviledged location is severe need of maintenance work and new management.
From the word go there were examples of bad housekeeping. Stained once white tablecloths covered tables which must have been left out after a tea or something but were still there when we checked in mid afternoon at the reception. Dirty and animal hair covered sofas and armchairs greeted us in the hall. We glimpsed what could have been a really attractive living room, ruined by peeling wallpaper and a creeping damp patch -not inviting. At reception there was absolute chaos, stacks of paperwork and a random collection of what can only be described as junk were completely visible and the view into the kitchen made us instantly decide against eating in this place.
We got into the room walking over damp stained carpets and found the room tidy in comparison with the rest of the building. The linen and bathroom clean, but the room shabby and there were cobwebs!
The security and safety measures in this "hotel" are dubious, the kettle in our room had last been inspected in 1993 and was ancient and our room key was stored in an unlocked draw in "reception" which is unattended. The window in our room onto the balcony, crumbling masonry was impossible to open and the fire door locked.
I' ve spared some details but all in all it was a very expensive ( £75 a night) and we didn't even have breakfast after having see the state of the kitchen.
It is a real shame that the owners who have a hotel in beautiful grounds and a lovely property can't be bothered to look after the place and provide decent accomodation.
Shame we didn't take photos because you'd have to see it to believe it, the owners must live in dire conditions if they think it's acceptable to charge the paying client £75 a night for more than sub standard accomodation.

  • Stayed: August 2011, travelled as a couple
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2  Thank AnonymousOpinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

I stayed for the weekend along with a large group of friends from several car forums. The support from all the staff was excellent and they went well beyond what was expected to help out with issues which were nothing to do with the hotel.

I was very impressed with the hotel and had a great weekend.. I look forward to next year.

  • Stayed: July 2011, travelled with friends
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3  Thank martinmac123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2011

We had booked a room (number 1) at the Heaves Hotel months before we arrived and it turned out to be one of the worst Hotels that we had ever stayed in.On arrival the first impression was why hadn't they put a door mat at the entrance? All the dirt and muck was being walked into the foyer and up the stairs which was already showing it's age and was somewhat worse for wear.
The general appearance left quite a lot to be desired,old,unkempt and showing it's age with well worn furniture would be a good review.If only they would (or could) spend some time and money on cleaning and on the uptake of the place,maybe if the owners stayed in some other Hotels they would have an inkling about what customers expect in this day and age? Maybe if the owners and staff tried to smile every now and again,well that would be a BIG improvement.
Our room was large,quiet (at the rear) but dated and basic,there was dust,cobwebs (and spiders) everywhere and the term 'shabby chic' came to mind but this is really just a phrase instead of saying that it was run down and desperately in need of a make over.At breakfast no one came anywhere near us except when two plates of a full english breakfast was plonked down in front of both of us,Carol is Vegetarian and i don't eat mushrooms or eggs so it was all dispatched back into the kitchen and a more suitable breakfast was eventually provided.Why not ask customers what they would like beforehand? What 'The Hotel Inspector' would have to say about the Heaves would make good television viewing! In fairness i would say that the bed was comfortable and clean,can't really think of anything else good to report though.
The only reason that we stayed the night was that we were attending a car show in their grounds and without a reliable mobile phone signal and without the local knowledge of other establishments in the area i was reluctant to take a chance of finding somewhere else that could accommodate us with such short notice.The car event show may be taking place at the Heaves Hotel again next year but once bitten,twice shy,i'll be attending but staying somewhere else even if the taxi costs an arm and a leg.
Ray Martin.

  • Stayed: June 2011, travelled as a couple
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2  Thank raymartin100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

After staying on manchester Road in Bolton for the previous two night, this was an incredible contrast. This is an old manor house. Some would say it need updating, but then you would lose much of its charm nad the whole experience would be just like any other bland hotel anywhere in the world.
What struck me first was the sheer size of the rooms and the entry hall and staircase. Supremely generous - no efficiency or space-saving here. And that makes for a lovely relaxed atmosphere. We stayed in the Gandy room where the en-suite bathroom was bigger than the whole suite in many hotels and B&Bs I have used! And the pumbing works really well! The room really deserves a king sized bed. My only criticism is that the bed was old and too small.
The breakfasts were lovely; unfortunately we were not able to sample their other meals. The staff (all family) were very welcoming and helpful, providing a speciaol early breakfast on one day and a later than normal one on the other day.
The setting is also lovely - out of town (although there was a little motorway noise audible) with rabbits, pheasant and deer in teh grounds near the building.

  • Stayed: April 2011, travelled with family
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3  Thank Dave-from-Queensland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heaves Country House Hotel

Address: Kendal LA8 8EF, England
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Hotel Style:
Ranked #10 of 13 Hotels in Kendal
Price Range: £40 - £70 (Based on Average Rates for a Standard Room)
Number of rooms: 13
Also Known As:
Heaves Country Hotel
Heaves Country House Hotel Kendal, Lake District

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