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“Found the staff very friendly”

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Crow Park Hotel Keswick
Ranked #55 of 189 Keswick B&B and Inns
Certificate of Excellence
Reviewed 6 July 2011

My husband and i went for the day to keswick but put an overnight bag in just in case! we came across the crow park hotel which had two room available. one was a twin room with stunning views of the fells and the other a double with equally stunning views they let us view both rooms before we made our decision , both were spotlessly clean, very comfortable. The breakfast was very good and great value for money. would recommend a short stay . we were made to feel very welcome.

  • Stayed: July 2011, travelled as a couple
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1  Thank LidiaLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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255 - 261 of 276 reviews

Reviewed 4 July 2011

The Good: Excellent location, lovely view from bedroom (Room 15). Good sized free carpark at the rear. Staff very welcoming and helpful. Nice comfortable lounge at the front and gardens at the front with plenty of seating areas very well maintained. Breakfast good.

The Not So Good: The rooms are clean and pleasant but could do with updating (particulary the duvets and peach towels) and our double bed was rather small.

We had a lovely break here and would definitely go back again.

  • Stayed: July 2011, travelled as a couple
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1  Thank AmberAcklam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2011

...in my opinion. Someone new to the area might not appreciate how hard it is to find a reasonably priced hotel that has such great views. Yet it is right next to the town centre and very accessible by both car and public transport. The lakeside and the theatre are five minutes walk away through the park. Having now visited four or five times I can't imagine staying anywhere else. We always have room 6, looking towards Derwentwater and the Catbells fells, and waking up to that view on a summer morning is something you can't put a price on.
On our recent trip my mother was taken ill and Ian and his staff could not have been more helpful and understanding. They seem to me to combine just the right amounts of efficiency and informality and someone is always available if you need help or information. I have always felt extremely comfortable staying here.

  • Stayed: June 2011, travelled with family
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1  Thank gardenlover10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2011

Really liked the staff, very relaxed and helpfull. Location great, nice views, and 5 minutes walk into town centre. Free private parking. Only bathroom could be bigger, no separate shower. We were in room 11.

  • Stayed: April 2011, travelled as a couple
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Thank dimsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2011

after reading the above reviews, i feel i need to write and put my opinion forward. This will be my 5th year staying at crow park as a single traveller and with a friend . I am always made to feel welcome by all the staff and they are always helpful if i need anything. Ian, the manager, will always try to solve any problems you have during your stay. The hotel is clean with great power showers, and now ungoing extensive decorating (which i am looking forward to seeing). The rooms i am allocated are not overly big and not small, but i only sleep in them (, so you don't need a huge space to run around in, there's plenty of good fresh air and open spaces to do this outside!! My friend has a small single room with a bathroom next door, which she enjoys. I am not a big breakfast person, but my friend who always has breakfast, enjoys it. There is a lovely bar and lounge that over looks crow park and cat bells, which you can use free Wifi with a lovely view. You can even sit out on front in the summer or evenings and enjoy the view with a glass of something. The location is ideal, being only a few minutes walk from the lake, the theatre and the town. There is a supermarket a few minutes walk away and plenty of great places to eat in town. The car park is a bonus in the centre of keswick and you do not have to move the car during your visit unless you really need to. The bus service is great to any where within the lakes.
I enjoy staying at crow park for all the above reasons and i feel safe as a single traveller. If i am going out walking i know that Ian and his team will know if i am not back, or if i ring they will do all they can to help me (as i have found out too late one year!)
Its not 5 star, unlike some other guest houses, but it concentrates on providing a good comfortable stay, and rememeber if you do have a problem let the staff know at the time so they can can do something about it!!

  • Stayed: May 2010, travelled solo
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1  Thank cornishmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2011

I would like to rank the Crow Park as good rather than very good. It is clean, the food is quite good and the service is ok but the rooms are very small, basic and slightly overpriced.

We were not shown to the rooms and there was no offer to help with cases. In all other respects the service was quite good though. The waiting staff were attentive and efficient.
For each day that we planned walking the owner made us hot thermos flasks of tea, free of charge. The owner was also generally pleasant and helpful.

The furniture was basic although the beds were very comfortable. The single rooms are extremely small. We have stayed in the family room in the past which is a reasonable size, so this was quite a shock. There are a number of guest houses nearby all with cheaper tariffs. I'm sure those rooms wouldn't be any smaller and would mostly likely
be bigger. The rooms were very clean and were well cleaned each day. The desk space was extremely small. There was no clock so I used my blackberry as an alarm clock.

There a few indicators of cheapness. There are no hooks on the doors for hanging coats, bathrobes etc. The tumblers in the en-suite are plastic instead of glass. The toiletries are not topped-up every day (presumbly they get replenished when they run out completely), the hospitality tray didn't have any biscuits, water or hot chocolate, but at least they used real milk (UHT) instead of powdered. The shower head in my sons room broke during normal use (we reported this and they said they would fix it but this happened on the morning we were leaving so we don't know if they did fix it). There is a TV in each room but no satellite channels and the screen is extremely small. We brought laptops with us and used those instead. The hotel provides free wifi (password protected) and we connected to it with no problems. The connection was good.

Breakfast was quite good but lacked a bit of finesse. The toast was served cold so we learnt to ask for it near the end. The fried bread was only fried on one side. There were no baked beans, mushrooms or black pudding. But what there was was good. The coffee was very good. The muslei was also good quality. The so-called fruit juice tasted
like it had been watered down. Officially breakfast does not start until 08:15 but they started at 08:00 for us, which was appreciated since we like an early start.

I would consider staying at the Crow Park again despite the criticisms, some of which are quite minor. We enjoyed our stay and it is in a great location with a free car park so this seemed to offset some of the negative points.

  • Stayed: December 2010
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Thank apm35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crowparkhotel, Owner at Crow Park Hotel Keswick, responded to this reviewResponded 11 January 2011

Dear apm35,

Thanks for taking time to review Crow Park.

I accept everyone is entitled to an opinion. A problem with hotel review sites, is that they can attract reviews from people who are neither qualified nor experienced in the trade.

On arrival, after formalities you are handed keys to the rooms reserved. The receptionist confirmed the floor & room number, then points you to the stairs. Each of the stair landings has a sign showing the way to the rooms on that floor. Its not difficult to self navigate, but quite impractical to have a receptionist running up & down to 28 bedrooms.

As you know from a previous stay we do not offer a portering service. Health & safety requires a manual handling certificate and a method statement including the bags weight. As stairs are involved this again becomes a near imposible task, but is it expected or required in a 2 star hotel. The Tourist Board certainly dont think so.. I understand some Guest Houses may offer a porter service, but that will be done by the owners and at there own risk. I am sure, not by employees.

Room 2, the en-suite single room you occupied measures 4300 x 2430. I wouldnt say its the largest single room, but no where near as small as you suggest. Obviously its not as large as the family room prevoiusly used but compared to a cabin on a cruise ship or overnight compartment on a train, its a good size.

Desk space in the room may be limited, but it is not designed as a work area. We have two comfortable lounges for working in and both have free wifi.

Bathroom soaps, shampoos, conditioners & shower gels are replaced generally when empty. They hold too much for a single use & non of us like waste, but if guests require more, its not a problem.

Glass and bathrooms just do not go together I am afraid. Fresh wrapped plastic cups are far more hygienic and a lot safer, its not a cheap option.

You are correct we do not have alarm clocks in the bedrooms. However most guests have mobiles with alarms. Our 19" flat screen tv with umpteen digital channels also has an alarm function, (if ever anyone can set it), and if all else fails just ask reception for an early morning call, simple.

Hooks on bathroom walls and bedroom biscuits are a fair point. We are introducing those along with bedroom tissues for the 2011 season. No need for bottled water though. We have the best water in the country, straight from the tap & its free.


Your comments regarding our food and service are unbelievable.

Each morning you were first in for breakfast, easily 25 minutes before other guests. Having immediate service and the full attention of the waiting staff on duty, how can this be any thing but excellent service.
Cold toast and watered down juice is just a ridiculous thing to say & beans are on the menu, but hey, its your review.

How can you comment on the food. A little bacon & eggs aside, you didnt have any. Your reservation was on a bed & breakfast basis, you didnt have an evening meal nor a drink from the bar.

Your reference to cheaper Guest Houses next door is true. What you have failed to take into account though is the overheads we pay. 20% vat, full business rates, employing staff with all the entitlements and running costs of a 200 year old building.

I am pleased you appreciated the free wifi, free flask filling, free private car parking & felt at liberty to call several times before your arrival enquiring about weather conditions, footware, out door shops and possible walking routes , we always aim to be helpfull.

I hope this responce helps to clarify some points and is taken in the context intended.

We look forward to welcoming you at Crow Park once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2010

what a gem this place is........friendly, clean great breakfast and lovely staff!!!
arrived and was given a choice of rooms both with great views.
really loved our
stay.
what i really loved about the place was that guests and staff all chatted together,
extended our stay we were having such a good time
thank you to all concerned
emma and garry( portsmouth)

  • Stayed: October 2010, travelled as a couple
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1  Thank emmawallingtongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crow Park Hotel Keswick

Address: The Heads, Keswick CA12 5ER, England
Region: United Kingdom > England > Cumbria > Lake District > Keswick
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #55 of 189 B&Bs / Inns in Keswick
Price Range: £112 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crow Park Hotel Keswick 3*
Number of rooms: 28
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Also Known As:
Crow Park Hotel Keswick Lake District

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