We stayed here for 2 nights in June. After a long day of walking I was looking forward to showering and washing my hair before dinner but found that our room only had a bath, with no attachment for hair washing. On asking at reception for a shower attachment, which I consider to be a basic facility, I was advised that this could not be provided as there had been previous problems with flooding in the room. I was then offered a jug to use for washing my hair. The staff could not seem to understand that I had a problem with this and became quite confrontational. I expected more from a hotel in 2013, charging these rates.
Our room was clean and quiet and the location of the hotel is stunning. We had a particularly good Kiwi waitress at dinner, who had a great sense of humour. The food at dinner was mediocre.
Overall, I would say this hotel is adequate. I feel some customer service training wouldn't go amiss.
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- Also Known As:
- Crow Park Hotel Keswick Lake District