My wife and I were part of a group staying at the Crow Park Hotel for two nights whilst walking the Coast to Coast path. Prior to the trip I had looked at its TripAdvisor reviews and while pleased that the overall ratings were good I couldn't help but notice that any review which might be termed negative was responded to by the management in a very condescending and aggressive manner. On the trip itself my wife & I had a nice room at the top of the hotel and found the food acceptable but were sorry to overhear conversations between others in our party and hotel staff where genuine guest concerns were responded to in such a flippant & disrespectful manner. No business is going to be able to please everyone and a true measure of any successful business is the manner in which they deal with complaints. All out assaults on the credibility of complainants on TripAdvisor merely shows management for what they truly are, unwilling to listen to concerns and incapable of responding without resorting to name calling & innuendo. I can only assume that their aggressiveness is meant to silence critics, who will see little point in offering a negative review if they are going to be admonished for it. Those considering a stay at the Crow Park Hotel might reasonably wonder if any concerns they might have will be treated in the same manner. It's really a shame because the hotel itself is a pleasant one in a great location. Now if only the management & senior staff could achieve a similarly good rating.
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- Also Known As:
- Crow Park Hotel Keswick Lake District