I arrived at the guest house tired from a long day's cycle I had just completed on a 14-day charity ride from John O Groats to Lands End.
I only had one requirement - that I was able to access my first Open University tutorial for an hour using the wifi.
I was told in no uncertain terms that I was not welcone if I wanted to do that! I couldn't believe what I was hearing. When I tried to explain that I had my own account and it would cost her nothing, she shouted angrily, "I said No!" and slammed the door in my face.
Now, I don't know if she'd just had a bad day, did not like cyclists or just did not understand, but....
There is no excuse for bad manners, or in this case, downright rudeness.
I felt like a beggar at the door and not the valued guest that I should have been.
Fortunately the next place I tried could not have been more friendly and welcoming.
Of all the places I stayed on this journey, this was the only one who showed any animosity towards me.
I suggest she a: gens-up on wifi, b: takes a course in customer relations and c: gets some help with anger management.
- Official Description (provided by the hotel):
- Sue and Dave look forward to welcoming you to Larry's Lodge B&B, a slate constructed town house in Keswick. Our pet friendly, 4 star establishment has en-suite twin and double and rooms plus a compact, standard single with private bathroom & shower room. We are ideally situated for Keswick town centre ( 6~8 mins walk ) and the Theatre By The Lake ( 15 mins walk ). Come and try our homemade bread and marmalade with your breakfast. Cyclists and walkers welcome. We can offer plenty of advice on what to do, where to eat plus information about lots of local walks with good places to paint and sketch. Free WiFi for our guests. Maximum 1 dog per room. Please check our DOG RULES before booking dogs. Thank you. ... more less
- Reservation Options:
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- Also Known As:
- Larry's Lodge Keswick, Lake District