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Lairbeck Hotel
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Reviews (206)
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All reviewslovely buildingfabulous hotelpheasant innsmall hotelshort breaklarge roomcooked breakfastwarm welcomefresh fruitplenty of choicebiscuitsmalcolmskiddaw
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Reviewed 2 June 2013

We have been staying here for years. We have always been made to feel most welcome its friendly and fabulous accommodation. Malcolm and Jennifer are the perfect hosts. We take my dad who is 88 and he just loves it. Highly recommend wonderfully relaxing country house hotel. Thanks for your hospitality once again see you next year.

Stayed: May 2013, travelled with family
1  Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalcolmHutchinson, Manager at Lairbeck Hotel, responded to this reviewResponded 15 June 2013

Thank you for your review which we greatly appreciate. Best wishes Malcolm & Jennifer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2013

I had read the previoius reviews and have to say our experience (me,wife and daughter) was very enjoyable.
I initially booked the Hotel through Booking.com requesting the family room for 10-12 May. Having rang the Hotel to confirm the booking I was informed the family room was taken for those dates and Booking.com had made an error by continuing to advertise the room. Luckily the owner Malcolm made the room available to us by moving guests around.
The Hotel is in a lovely position about 10 mins walk from the town down a quiet lane. The Hotel communal areas are spotlessly clean as was our room (Room 5) and the owner was always available to help. Breakfast was taken in a bright well decorated dining room and the food was of an excellent standard and the staff attentive.
Malcolm is obviously proud of the establishment and his 'rules' re smoking and dirty walking boots reflect this.
All in all an very good experience and I would not hesitate to recommend this Hotel to friends and family.

  • Stayed: May 2013, travelled with family
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1  Thank Jukey42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalcolmHutchinson, Owner at Lairbeck Hotel, responded to this reviewResponded 18 May 2013

Thank you for taking the time to submit such a comprehensive and thoughtful review. Best wishes, Jennifer & Malcolm

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Reviewed 6 May 2013

This is a lovely hotel in a beautiful location within walking distance of Keswick. We chose Lairbeck for its family room that allowed us the 5 of us to stay together. We all had comfy beds and a warm welcome. A family with 3 primary school boys is not always welcome in a good hotel. However the owners made us all very comfortable. The boys loved chatting with the owners and they cared that they got a hearty breakfast and a chance to try something new (kippers).

  • Stayed: May 2013, travelled with family
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Thank cakeaddict_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalcolmHutchinson, Owner at Lairbeck Hotel, responded to this reviewResponded 8 May 2013

Thank you for taking time to post this kind review.
It was a pleasure to have you all staying at Lairbeck.
Best wishes
Jennifer and Malcolm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2013

Not stayed here as the owners would not even accept our booking. We had intended to book two rooms to include a single room for our son. We explained he has a disability and wanted his room to be near ours, for convenience. The owners' responses were far from welcoming as our booking was not accepted over the phone. We had a lengthy email two days later which included being told that neither room would accommodate a wheelchair or walking aids. He uses neither. Also, by this time the evening meals we had wanted to book were suddenly unavailable.
If it had been necessary, it would have been up to us to establish whether the room was suitable by asking appropriate questions. We don't expect a reluctant response which seemed to be directly related to our son's disabilities. We have never had anything like such issues in the past when booking rooms elsewhere.
This was pointed out to the owners, and that their over-cautious responses could be interpreted as discriminatory.

  • Stayed: February 2013, travelled with family
    • Service
11  Thank Helen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalcolmHutchinson, Owner at Lairbeck Hotel, responded to this reviewResponded 20 March 2013

Thank you for your review in which you quite rightly say that you have not stayed at Lairbeck. Elsewhere in the review it says you stayed in February 2013 - you might wish to correct that.

I have printed in full both emails that I sent to you. They are long but they set out our approach to any special needs and dietary requirements of our guests. We believe it is essential in the interests of the comfort and safety of all of our guests for us to know about any special needs. As our emails show we were not in any way being discriminatory and we are very surprised and disappointed that you have chosen to repeat that suggestion on a public forum:

Email 1

Dear XXXX (Name deleted - Trip Adviser Policy),

Thank you for your telephone enquiries and your interest in Lairbeck.

I have enclosed details of our room specifications, price list and terms & conditions. I understand that you would prefer to book on a Dinner B & B basis and I am sorry that this is not possible at present as so far we have only regular guests booked on a B & B basis throughout the 3 - 4 nights which you are considering. We think this is unlikely to change.

I understand that you are considering booking room 1 (king sized double room) and room 2 (small single room). Room 2 would be for your "disabled son". You described your sons disability as a 'balance problem' but I am not clear if he uses a wheelchair or walking aids. You explained that your son would spend most of his stay in your room and would use the bath in the bathroom of room 1 (room 2 has only a shower).

As I mentioned in our telephone discussion neither of these rooms are fully adapted for persons with disabilities. Room 2 is our smallest single room and would present significant problems for someone with a 'balance problem'. There is not sufficient space for the use of a walking frame or wheel chair in room 2 and the bathroom is small and its design has not allowed for positioning of grab rails in convenient positions for example in use of the shower which is small and has a six inch shower tray side to negotiate. The bathroom in room one has a separate bath and shower but is constricted and although there are rails incorporated into the bath the design and size of the room does not allow for other grab rails. There is also a change of level in the room which has been sloped rather than stepped and has caused a trip hazard in the past.

We feel that it is important for the safety and comfort of our guests to be very clear and open about the facilities available in each room and on the information you have provided we believe that neither of these rooms are suitable for your son. We would recommend that you contact the Keswick Tourist Association who will be able to advise about hotels with suitable rooms:

Keswick Tourism Association

PO Box 100, Keswick, Cumbria, CA12 5GB
Tel: 017687 75738
Email tourism@keswick.org
If you require further information please let me know.

Email 2

We are sorry that you have clearly misunderstood our response to your enquiry.

For every booking we take we request information about any special needs or dietary requirements. We then assess and advise honestly on whether we can meet the individual requirements of each guest in the party. In that way we have become the return hotel of choice for many of our regular guests with special needs or dietary requirements. Jennifer worked for a number of years in a hospital unit caring for children with a whole range including very severe disabilities and she has acquired a mass of knowledge about dietary requirements. Obviously we cannot put every bit of information about our rooms and service in our written information. Often and where possible and necessary following an open discussion with potential guests we arrange prior assessment visits so that they can personally (or through a friend living nearby) check the suitability of our accommodation.

We are extremely disappointed by the comment in your last sentence and it would be an opinion which would astonish most of our guests but we will try hard to reflect on why you have gained that misleading impression. In that spirit I hope you will take on board my impression of your apparent unwillingness to help me understand your sons requirements. My impression was that you were unwilling to provide me with information which I thought would assist us both to understand if our accommodation would be suitable and would rather have proceeded to book without any discussion of that aspect.

We hope that you find good accommodation and enjoy your stay in Keswick.

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Reviewed 22 October 2012

We have just returned from a fabulous weekend in Keswick. We stayed at the Lairbeck Hotel and I have to say what a wonderful place to stay. The accomodation was the cleanest I have every stayed in. The food was good. The bed was so comfortable. What made our weekend was the lovely couple who run the hotel. They are so accommodating, very friendly and warm and will do anything to ensure all our needs were met. I am so sorry that we could not stay any longer but we will be coming back. Thank you both. Ann and Chris Blake

  • Stayed: October 2012, travelled as a couple
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Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalcolmHutchinson, Owner at Lairbeck Hotel, responded to this reviewResponded 30 October 2012

Thank you for your kind review. We look forward to welcoming you back to Lairbeck.

Best wishes

Jennifer & Malcolm

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