We booked online to camp for two nights over the bank holiday and was informed we needed to pay for three nights due to it being a bank holiday, fair enough not an issue due to the location. Upon arrival we entered the site and followed the bright yellow AA sign which directed us right, behind the toilet block, half way through setting up we were approached by the, dare I call her management, her opening line was curt and aggressive, she barked at us informing us that we were in the wrong place and told us to move to another field which was totally opposite to the directional signage, we moved and set up in the next field, we would have done exactly the same if we had been asked to do so politely so there was no need for the attitude as we were not waving clubs about!
Following setting up the tents we explored the local area and returned to the site at about 2130hrs, we chatted in the tent and turned in at 2230hrs settling down to the noise of a large family having fun, not an issue as that's why people go on holiday.
In the morning one of our group was approached by the female management, and again with the same rude attitude barked at him whilst he was talking to his partner on the phone, stating, there has been a disturbance and a complaint about you. We explained that we were in our beds by 2230hrs and she stated we were lying and that we were running about making noise at 0200 hrs !
Our neighbours backed up our claim stating we had not disturbed him and we were quiet by 2230hrs, this only caused the level of unprofessional aggression from the female to escalate, she demanded £10 each from each of us as a noise deposit, we refused, she then stated that due to two of the tents being large, a three man and a six man, she was increasing the price. We paid the initial agreed price for one night and reluctantly decided to find a more friendly accommodating campsite, we found one and enjoyed the rest of our stay in Borrowdale. We had intended to climb Skidaw but due to this aggressive, unprofessional female we wasted half a day and did not have the time.
The showers were hot but very dirty, the mop supplied was dirty and old and had no affect on the built up dirt in the showers. I am a regular camper and this was my second and last visit to campsite.
THERE ARE BETTER CAMPSITES DO NOT USE THIS ONE!
- Official Description (provided by the hotel):
- Burns Farm lies in the beautiful Valley St-Johns-in-the-Vale. A idyllic part of the Lake District. You just need walk off the site in any direction and it won't be long before a hill comes under foot. From some of the highest ground in England, to the loveliest walk on a disused railway line by the River Greta, this is one of the greatest places on the planet to take your boots.Stunning scenery from the edges of the site wherever you cast your amazed gaze, situated on a traditional north Cumbria working hill farm, set in the heart of the mountains, it is a great base for walking or climbing the surrounding peaks of Blencathra, Skiddaw, Latrigg, Scafell Pike, Scafell, Catbells, Helvellyn, and Helvellyn range including Clough Head, to name a few. Just 4 miles to the nearest Lake of Derwentwater or Bassenthwaite, offering fishing and sailing. ... more less
- Also Known As:
- Burns Farm Caravan & Campsite Keswick, Lake District