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“Huge Disappointment”

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The Keswick Country House Hotel
Ranked #5 of 12 Hotels in Keswick
Certificate of Excellence
San Mateo
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Huge Disappointment”
2 of 5 bubbles Reviewed 29 June 2012

This hotel is hugely over-priced at approximately $290 a night double occupancy. The rooms are shop-worn. Even the public areas are badly in need of being upgraded. Service is mediocre at best. Amazingly, there is no internet service in the guest rooms. The only service is in a very small area in the lobby. One of the few redeeming features is that the fixed-price dinner in the restaurant was quite good; however, breakfast was only average. Nice grounds.

Room Tip: Stay somewhere else.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,531 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (533)
Date | Rating
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English first
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 June 2012

I booked this hotel via Late Rooms as a weekend away for my wife and myself. We paid £55.00 per person for dinner, bed and breakfast. I then read the mixed reviews on this site and was slighly worried but after staying I ask myself what people actually expect for such good prices. We have previously stayed in bed and breakfasts in Keswick and have paid £45.00 per person for bed and breakfast, no bar and no real service as such, just someone to serve you breakfast and nothing more. The foyer, lounge and bar areas are lovely, cosy and have a warm and friendly feel. Granted the corridors look tired but how much time do you spend in a corridor. We had booked a superior room which was well equipped, TV, tea and coffee, telephone etc etc and a beautiful en-suite bathroom with a shower so powerful. The bedroom was spotlessly clean and Eniko the cleaner was lovely. The service we received from all members of staff was second to none. Joanna on reception was delightul on both arrival and departure. The bar staff without exception were friendly and nothing too much trouble. The restaurant service was VIP for both dinner and breakfast and the staff again exceptional to say the least. You have to book your time for dinner as you would in any restaurant and therefore times can be quite limited but I am sure this helps the exceptional service you receive. The Hotel Management in this establishment are hands on, thank you Stephanie for our lovely table in the restaurant with a view of the gardens to make dinner even more special. The gardens are beautiful, well manicured and obviously cared for. Drinks in the bar are slighty expensive, especially the wines, but hey when you are on holiday who cares. I note a comment on here mentioning an ice bucket and ice were requested and only a plastic container of ice was delivered to the room. Perhaps I am being presumptous in assuming these guests brought their own champagne with them but maybe purchasing the hotels champagne would ensure the staff would deliver it in an ice bucket.
There is ample parking and only a short walk into the town from the hotel.
The only downside, we only stayed 2 nights!
We will certainly be back and would certainly recommend this hotel. Certainly dont expect 4 star luxury, if you want that expect to pay double these prices in the Lakes, but you can expect excellent service, cuisine and the best staff you could wish for.

Room Tip: We booked a superior room and it was perfect for what we wanted
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank andyrobertson195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 26 June 2012

This hotel has such great potential as it is well located, being a short walk to the local village, and the nearby lakes. It s unfortunate the operator has not invested in re-fitting the decor. Eg the carpets in the stair well, lobby and rooms are all different colors and designs, and furniture is tired. The service at reception and in the restaurants are fine, but house keeping needs major improvement. It was obvious that apart from making the bed, nothing else was done including the dusting as my (rare) allergies to dust was so bad I had to pop down to the local chemist for medication to calm my sneezing. On one of the three nights we stayed there we asked for an ice bucket and two glasses to be brought up to the room. The kitchen didn't have any so we were only given a basic plastic container of ice, which did not leave room for the champagne so we had to pop the champage in the bathroom sink and chill it there ....hardly the romantic setting I was planning.

For those intending to try Athe dinner at the restaurant, make sure you book before 6:15pm, and get down before 8:15pm. the kitchen closes at 9pm and the staff were not very accommodating about taking unreserved guests --even if it is pouring outside and the villages restaurants generally close quite early in Keswick too--as we experienced.

Luckily we found a lovely restaurant called Casa Bella which opened kitchen past 9, and we're not snobbish about reservations.

Stayed June 2012, travelled as a couple
Helpful?
Thank Jil33n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cleckheaton, United Kingdom
Level Contributor
155 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 26 June 2012

This was my 3rd visit and the standards are just as good. As a coach driver I have stayed in many hotels and guest houses both in the U.K. and Europe. This ranks amongst the best. All my passengers had an enjoyable time and there is already a booking for 2013. The fact that many guests are repeat visitors speaks volumes about the hotel. I spoke with Stephanie, the Manager, and she assured me that rooms were being refurbished but it would take time. I, and I suspect, many others can put up with the fact that the place does need some refreshing but then Rome was not built in a day.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jamesbroughton1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 June 2012

Stayed here 15/16 June to celebrate my wife,s birthday. What a let down . Stopped in room 200 Junior Suite the price did not reflect the condition of the room . Way over priced. Hotel really needs an injection of money and fetching into the 21st century. The evening meal very little choice
but what we had OK (3 course for £26 each).Keswick fantastic but the whole W/E spoiled by the old look of the decor and furniture The hotel is clean but even in the restaurant you could see wallpaper coming away from the walls .Two good comments , the breakfast was gorgeous
and staff are helpful . Would I recommend this Hotel to a friend ? No.

Room Tip: Don't book rooms near 200 ,can hear central heating boiler kicking in all time.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank k_hall11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 June 2012

I have just returned from a three night stay at the wonderful Keswick Hotel and would not normally write a review but feel that I need to share this find with others.
The hotel is a lovely old building and granted may be a little tired in some areas but this makes it all the more charming.
Check in was quick and efficient and extremely friendly.
We unfortunately had a slight problem with our accommodation and asked to speak to the manager, she was there in an an instant and sorted out the problem again in a very friendly and efficient manner,
Dinner was absolutely amazing, I think some of the best food we have ever eaten and the service was second to none. Breakfast was equally as good..
There is a ample private parking at this hotel and the grounds are beautiful.
This hotel has staff that other hotels could learn from. They are all equally polite, friendly and efficient and will certainly be the main reason we return to this hotel.
Thank you choice hotels, give your staff a big pat on the back, they deserve it.

Room Tip: Rooms over the gardens are lovely
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainsborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 23 June 2012

We stayed here for three nights in a superior room. It was very comfy, but the room needed updating. The food is good, but we couldn't get into the lounge afterwards as my husband is disabled and it was down steps.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trelliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Keswick Country House Hotel

Property: The Keswick Country House Hotel
Address: Station Road, Keswick CA12 4NQ, England
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Keswick
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 12 Hotels in Keswick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Keswick Country House Hotel 3*
Number of rooms: 72
Official Description (provided by the hotel):
A warm welcome awaits at this beautiful Lake District country house hotel. This elegant Victorian building stands proudly in four acres of tended gardens and walkways and enjoys views of the surrounding Lake District fells. Close by is the bustling market town of Keswick, with its eclectic mix of shops, pubs and restaurants. For the adventurous, Lake Derwentwater offers a variety of water sports with numerous walks and mountain bike trails beginning at its shores. ... more   less 
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Also Known As:
Keswick Country Hotel
Keswick Country House Hotel
The Keswick Country House Hotel Lake District

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