After a steep climb up Skiddaw, a group of 6 adults were famished to tuck into a hearty meal. It al started firstly with the price of a pepsi cola at £3.50!! My sisters partner was astonished but paid it anyway as they were thirsty. We had winter pimms and all was going well. We ordered food an another winter pimms which came out in 125ml wine glass (when the previous one was in a latte glass probably twice the size)! One comment from us and the girl quickly took back the glass and brought another at the correct size as our first ones as this was around £4.75 a glass.
Lunch came, my son and husband ordered the roast and the meat arrived on the plate and the waitress gave some sort of potato dish (think mash with something inside) with apologies to say they ran out of roast potatoes!! My dish arrived 2 small mushroom tartlets, and the other 3 dishes came out, 2 of them full dishes. We waited a few minutes and tried to grab someones attention as we had no vegetables, however, by the time we got hold of someone and they disappeared for what seemed 10-15 minutes, my husband and son had finished there meal and I had almost finished mine when the vegetables appeared and my came with a salad apparently, although this was a special dish off the menu board!! The meals were quite meagre and the poor waitress was running around a lot, however, several times we asked to see the duty manager but to no avail, messages just came back through the waitress with apologies.
When it came to paying, the duty manager appeared as we were not going to pay the bill as the whole experience was just a joke and certainly didn't fill us up. We went during the first weekend of December and would not recommend going to this hotel during this month as they obviously can't cope with a steady flow of customers. Very poor customer service, and lack of response from the Manager as I sent a letter a week after we got home and still have not received a reply.
As for the pepsi cola drink at £3.50 - apparently that's what all local establishments are charging according to the duty manager, I don't think so, the hotel opposite was charging £2.00!! May look nice from the outside, but don't be deceived.
- Official Description (provided by the hotel):
- Set in the picturesque market square of Keswick, this hotel is the ideal base to enjoy the area and all it has to offer with stunning lakes and fells on the doorstep. Be welcomed by friendly and attentive staff and enjoy comfortable bedrooms including several family suites and feature rooms. Delicious food is served all day in the conservatory overlooking the square and the cosy lounge bar. In 31 The Square restaurant enjoy the best local ingredients freshly prepared by Head Chef and his team. There is also a quiet resident's lounge and function room. Free parking and WiFi throughout. ... more less
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- Also Known As:
- The Skiddaw Hotel Keswick, Lake District