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Review of The Salutation Inn

The Salutation Inn
Ranked #114 of 154 Restaurants in Keswick
Cuisines: British
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 16 April 2014

Well where do I start?
As a large group we were asked to order a few days before our planned meal, we did so and our orders were confirmed. Pretty strange and never had to pre order at a restaurant before but I understand the reasons for logistics and preparation reasons. Because we pre ordered our food and made an arrival time we assumed our food would be ready within a short amount of time after arriving. We assumed wrong, the first meals came out about 1 hour after we arrived (we arrived perfectly on time) and the remaining came out randomly for another 30 minutes after. That was bad enough but 2 orders were completely forgotten and required the staff to be called over to get the 2 forgotten meals made. We were lied to by the staff by being told that they are nearly done and on their way yet we could clearly hear them shouting to the chef to find and cook the meals. The meals themselves varied from 'almost average' to inedible. The burgers were mediocre and the pizzas were nothing special. However the worst were the pasta meals, they were overdone, bland and tasteless apart from the incredibly overpowering salt which caused a stinging sensation in the mouth which was unbearable after only one fork full.
In relation to the forgotten meals the staff at no point said sorry or even tried to be polite, courteous or understanding.
This is the quality you expect in possibly an NHS bed or at a cheap child day care centre.
The prices are a premium cost and are on par with much better premises. The pizzas were the same quality as Aldi's 99p range, the burgers were below the McDonalds pound saver menu and Tesco's meal deal pasta pots were infinitely superior to the pasta served at the Sally.
When it came to pay the staff member had no care of how the meal and service was, all she wanted was the money out of our hands and us to get out her sight. She never asked how the meal was, barely even made eye contact and had the personality of a brick.
So in conclusion, strongly advise you to avoid this restaurant if you have taste buds that you dont want to kill and want to experience service that makes you feel welcome.
If I had to find a positive it would be that their pool table was in resonable condition!

    • Value
    • Service
1  Thank Kieran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 - 30 of 35 reviews

Reviewed 28 March 2014

Simple Lake District Pub with Good Quality Food. Owned by the Pub Restaurant over the road, The Horse and Farrier.
So if you like good beer, then this is the place to drink and the menu complements the pub and is good value.

Thank BoutiqueTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

great beer, great food and a warm roaring fire was the order of the night. Lamb Hotpot was delicious. A cosy unpretentious pub which has the feel of a local pub. Dogs were welcomed and the staff were very friendly. Massive improvement since our last visit.

Thank nova390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Having read previous reviews, decided to visit for Sunday Lunch. The beef roast was excellent, one of the best we have ever had. The extra gravy was a nice touch, since a lot of places skimp on gravy. The cheesecake was to die for.

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    • Food
Thank TobyJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

At the risk of repeating my previous review of the Horse and Farrier, just let me say that we tried both venues in the same week. The difference being that we went back to the Salutation. The places are reputedly owned by the same people, and it appears to be no accident that the target clientele is different. Don't be fooled by the fact that the H&F will probably be busier, it is after all predominantly a restaurant. However, if you are after a real pub, you will find the "Sally" much warmer. Unlike the H&F, the Sally serves a greater variety of Real Ales, and also serves great food. Add to that the Sky Sports TV, and you get the picture (pardon the pun). If you want a restaurant go to the H&F. If you want a pub, go to the "Sally". 'Nuff said!

    • Value
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    • Food
1  Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Keswick, Lake District

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