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“A disappointing stay”

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Fitz Guest House and Cafe
Ranked #140 of 175 Keswick B&B and Inns
Rochdale, England, United Kingdom
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“A disappointing stay”
Reviewed 8 May 2013

We were looking forward to this guest house but were very disappointed. We did not get the room we booked. There was no balcony with views of the garden as promised yet we were charged the full amount. The room was clean but very small with little furniture besides the bed. Our friends booked later and seemed to be given the room we were promised but were charged £30 more for it.
The cooked breakfast was poor. We were offered only bacon and eggs or vegetarian sausages.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pauline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel H, Owner at Fitz Guest House and Cafe, responded to this review, 11 May 2013
I am always sorry when guests are unhappy and as this has never happened before I think somehow there has been a misunderstanding with the rooms. We only have two rooms and only one has a balcony which is why it was more expensive, also prices differ depending upon whether guests stay one night or two and whether it is a Saturday. Its usually best to call us directly for a better room deal than book through the internet actually. My breakfast is always well received as seen from all my previous reviews and unfortunately I only had vegetarian sausages in and not cumberland which I usually have so I am sorry about that.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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52 reviews from our community

Traveller rating
    25
    14
    5
    6
    2
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6
28
1
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
2 reviews
Reviewed 30 April 2013

We knock the door on a Thursday late evening and Sophie showed us the room and made us feel home. Amazing wellcome from the family. Rooms perfectly clean, great shower, and amazing scrambled eggs with bacon! We coudn´t be more right by chosing this lovely place.

Room Tip: lovely balcony ground floor room
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Berta N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selby
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 April 2013 via mobile

Everything you would expect from a B&B, nice friendly owner with a homely feel to the place.
Very comfy beds which helped us get a good nights sleep. Good powerful shower with a nice clean en-suite.
Great location for the town centre.
Breakfast very nice but was missing a nice big Cumberland sausage!

Stayed April 2013, travelled with friends
Helpful?
Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 19 February 2013

Lovely guesthouse! Extremely friendly! Great breakfast! Ideal location, will definitely stay again if I visit Keswick overnight again! We hiked in the day and checked in late afternoon! Sophie was more than helpful, perfect location!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graf2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 February 2013

We stayed here for 2 nights in a very comfortable room. The bed was huge and cosy, the shower was excellent and the breakfast was very tasty.
Beautiful, well located house and Sophie and co were so friendly and helpful.
Many thanks- we'll definitely come back!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiel
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2012

In the heart of Keswick: a nice, friendly and clean place. A wonderful great sized room with balcony, a tasty breakfast and the easy atmosphere gave us a perfect stay! Just a few minutes away from the town center with retaurants, pubs, shops and an atmospheric mountain-view!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, England, United Kingdom
2 reviews
Reviewed 12 February 2012

This is a lovely clean and friendly family run guest house with a great sized room with balcony. The bed was very comfortable and huge.Good power shower and a good decent breakfast. Would return in summer to take advantage of balcony with lovely views and friendly atmosphere.Host was very welcoming but also seemed to recognise guest privacy which having stayed in other guest houses in keswick that hasnt been the case. Thankyou

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirstie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie H, Owner at Fitz Guest House and Cafe, responded to this review, 14 February 2012
Thank you for your review and we appreciate your comments very much as this helps other
guests decide where to stay when they come to Keswick.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fitz Guest House and Cafe

Property: Fitz Guest House and Cafe
Address: 47 Station Road, Keswick CA12 4NB, England
Region: United Kingdom > England > Cumbria > Lake District > Keswick
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #140 of 175 B&Bs / Inns in Keswick
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Fitz Guest House and Cafe 2*
Number of rooms: 2
Official Description (provided by the hotel):
Fitz Guest House is a stunning Victorian family run house and cafe in close proximity to Keswick Town Centre, Fitz Park and the leisure spa. It is also in a quiet area despite being so central as it is off the main road and noisy town centre.Both double or twin rooms are ensuite. The family/double room on the ground floor has a lovely private balcony. There is a fantastic childrens play area in Fitz Park only minutes away which also includes tennis, football and pitch and putt courts. We sell a variety of cakes, snacks, freshly roasted localcoffee and loose leaf Teas in our cafe open from Easter until the end of October. ... more   less 
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Also Known As:
Fitz Guest House And Cafe Keswick, Lake District

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