12 of us came here on a Saturday afternoon at about 2pm and ordered food. Unfortunately it didn't go quite according to plan. We ordered in small groups and somehow even though we were the first couple that ordered and paid for their food we didn't get it. The waiter had brought everyone's food out but not ours. We asked the waiter if it was coming, he disappeared and didn't come back. While our other friends ate we went and ordered another drink while we waited and had to ask at the bar what was going on as the waiter did not come back. The bartender said sorry but they had forgotten our order and were on with it. We got our food after everyone else finished and it was ok but clearly rushed. The steak was ordered as medium but came very rare and the chips were very anaemic looking! Two others in our group also ordered steaks and they also had not been cooked to how they had asked for it. The table next to us had a similar problem, a family of 7 but only 6 got meals, the 7th had been forgotten and he got it after the rest had finished. We also were sat for an hour after the meal and no-one cleared our plates away. In the end one of our group moved the dishes to an empty table. On a positive the prices were very reasonable, the portions were big and the bartender was excellent, remembering our drinks orders after just one order which was a nice touch. We went back at nighttime and it had a good atmosphere for drinking, there was a stag do in and we stayed here for some time and if I go on anpther night round Keswick i would definitely come here again. Going off previous positive reviews maybe we just caught them on a bad day food wise...?
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