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“Needs Attention to detail”
Review of Dale Head Hall

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Dale Head Hall
Ranked #21 of 22 Hotels in Keswick
Reviewed 7 September 2011

We stayed in the 1st floor Leatheswater apartment for a week. The furnishings are a bit dated and a few things need replacing. The bed is awful, very hard and uncomfortable so we did not have one good nights sleep. The floorboards are also very loose and noisy which must be heard in the room beneath. The actual hotel has an air of lack of use and has a musty smell in the reception rooms, hardly any guests were apparent during our stay.
When you visit the lake district you expect rain so the facilities should reflect a certain amount of time spent relaxing in the apartment, but the chairs are not comfortable and the tv reception is awful, wi-fi is patchy and phone reception non existent. With a few tweaks this could be a very good apartment to match the location and view.

Room Tip: Don't expect luxury
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  • Stayed: August 2011, travelled as a couple
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1  Thank intrepid1145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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141 - 147 of 200 reviews

Reviewed 23 August 2011

We stayed for just one night but will definitely return when we next visit the Lake District. The hotel is undergoing extensive refurbishment by the new owners. If you want peace and quiet instead of the bustle of Keswick then look no further!

  • Stayed: August 2011, travelled as a couple
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2  Thank Franoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2011

We had one of the self catering units in the old stable block. It was a lovely conversion of an old building with original exposed beams. Ours had also recently had a new large flat screen tv fitted though because of the beutiful location we did not use it very much. The property is clean, functional and well fitted out with everything we needed for an enjoyable holiday. It's location is ideal being very central with easy access to everywhere yet benefitting from feeling remote. What a peaceful spot, no traffic and no noise! This is our 2nd time here and will definitely be back again next year.

  • Stayed: July 2011, travelled as a couple
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2  Thank caroline b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2011

OMG!! yuk yuk .......we stayed in the Tack Room and at first glance it looked ok!! BUT the bed was hopeless it was so small we didnt fit either way!! and I,m 5ft 2 and my feet hung out the bed and sagged in the middle. no ovens trays to cook no clean cutlery! the TV buzzed! the ceiling was damp and we watched it grow as the week went by. The bed covers were damp and unironed. The bathroom was damp as the vent was so dusted up it probably didnt work and therefore there was rust on the curtain pole ,the wood in the bathroom was splitting.....the shower was warm!! just! There was a 3 pin plug in a drawer but it wasnt conected! the noise from the fridge was terrible and even with the kitchen door shut sounded like a plane landing!
Then to add to all that every night the boiler in the next room cut on and of when it wanted to!! We didnt see anyone stay or work or even smell any cooking on any of the 6 days we were there!! so what the hotel is doing we didnt find out!! even though the board said full.
As for sitting in the garden that was impossible the garden is so over grown you cant sit in it!
NEVER AGAIN

  • Stayed: August 2011, travelled as a couple
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4  Thank kemp26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2011

This is the fourth time we have visited the hotel. The location is idyllic, the room overlooking the lake was spacious, clean and very well furnished. Breakfast and evening meal were excellent and the service and hospitality throughout was first class.

Room Tip: Choose a room overlooking Lake Thirlmere
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  • Stayed: May 2011, travelled as a couple
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1  Thank sarahjdennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2011

The hotel is in a beautiful location. But this is it as far as the good points are concerned.

Upon arriving at the hotel we were asked to go and hide ourselves at the bottom of the garden because we had our own lunch and we didn't buy it from the hotel. The rooms were not ready when we arrived and one of the two rooms we booked became available two hours after official check in time. Instead of 2pm we were allowed in the room at 4pm!

The restaurant doesn't provide food for all diets as required by law and the staff make no effort to compensate or to accommodate for special dietary needs. In fact they show lack of consideration and respect and they put the guests under distress and discomfort. They make you feel very unwelcome.

The rooms were not clean. The bed covers had stains and so did the blankets. Dust webs were hanging from the ceiling and the towel rail was broken, exposing electrical cables in the humid environment of the bathroom. The mattresses were full of bumps and the springs were sticking out, making a good night's sleep impossible.

Overvalued for what the hotel is. I would strongly recommend to look elsewhere. There are much better hotels in the area and they cost the same if not cheaper than Dale Head Hall.

We contacted the hotel, complained and requested refund. They said they won't offer any. We are reporting them to the AA, the English Tourism Board and to Consumer Direct. Also we are taking legal action against them for breaking the Equality Act of 2006.

Room Tip: There is no best room. AVOID!
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  • Stayed: April 2011, travelled as a couple
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2  Thank LukasM_76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2011

Stayed here for a short break, weather was fantastic. Very quiet hotel which is just what I wanted. Right on the lakeshore with beautiful views. Would definitely go again.

  • Stayed: April 2011, travelled as a couple
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1  Thank ArthurM44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dale Head Hall

Address: Lake Thirlmere, Keswick CA12 4TN, England
Region: United Kingdom > England > Cumbria > Lake District > Keswick
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #21 of 22 Hotels in Keswick
Price Range: £69 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dale Head Hall 3*
Number of rooms: 12
Reservation Options:
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Also Known As:
Dale Head Hall Keswick, Lake District
Dale Head Hall Hotel Keswick

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