We arrived after a long drive and were staying in the self catering "The Stables" unit. The people were very kind and had put the heating on in the place before our arrival and on first impression it did appear clean.
They advised us that the hot water was not available all day as the boiler is turned off so only time to shower/wash-up was in the morning and in the evening - although no specific times were given we were able to get hot water about 10am and from about 5pm. I can understand the reasoning but if the weather is bad and people have got cold then access to a warm shower would be beneficial. The water is rather a weak tea colour but don't let that put you off as it is fine. Just comes from a rainwater storage and is treated.
They did ask that people did not wear their walking boots inside to protect the carpets but did not leave any carpet cleaning equipment in the place (hoover, brush or even ewbank). To be fair the carpet was not in the best of states but that is to be expected with the use I believe.
We had ample cutlery, plates etc and all the electric appliances worked. The TV did have a bit of a buzz to it but this was due to the high winds and torrential rain while we were there.
The location was brilliant for accessing most of the lakes. The unit was comfortable and we had most of what was needed for a self catering holiday for that Star rating.
It is such a shame though that some things got overlooked for this place as it has so much potential. It just needs a bit of a boost and a bit more care.
The bathroom was sadly rather dusty and the interior could have done with a serious spruce up. It looked rather dilapidated.
There is no smoking in the units but nothing has been provided in terms of bins for the butts. We don't smoke but as our unit was on the ground floor near the door there was a rather large pile of butts dumped there which left a rather unpleasant smell as you came in. It would not take much to resolve this.
The DVD player although basic worked ok but has lost the remote. We asked for a new one as you only had play, eject on the player itself which if you want to skip anything or pause is a bit of nuisance. We asked for a remote the next morning only to be told that lots of people has reported this to them but that he would ask "the girls" if they had one. Nothing more was ever said or done.
We found a "lost" room key behind one of the cushions on the sofa which was to our unit. We handed it back and were thanked but it does lead me to believe that the unit might not have been cleaned too rigorously if it was that easy to be found.
On the whole it was ok if a little disappointing.
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- Also Known As:
- Dale Head Hall Keswick, Lake District
- Dale Head Hall Hotel Keswick