We arrived in a snow storm and were very keen to get into a warm space. Unfortunately, the Tack Room, where we were staying, was about the same temperature as the outdoors, despite the heating being on. the insulation is clearly completely useless.
In addition, there was no one at the hotel and there was no phone reception, so it was impossible to query this with anyone, so after spending a cold and miserable night, we booked into a different place the following afternoon.
When I complained to the management, the response I received was:
"The central heating was timed to come on for your arrival and apologise if it was not warm, however, I am sure it would have warmed up quite quickly as it is a very efficient system." - Interesting, as we were there for about 18 hours in total and it never got any warmer. Good efficient system (!)
In addition, the amenities of the cottage are poor, missing simple things such as spatulas for cooking. We don't expect much, but a minimum of being able to cook our dinner would have been nice.
Will NEVER go back, summer or winter.
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- Also Known As:
- Dale Head Hall Keswick, Lake District
- Dale Head Hall Hotel Keswick