I've been coming for more than 15 years to the Campsite and we turned up yesterday to be met with the most awful attitude and customer unfriendliness ever.
2 ladies were on who aren't normally on reception and the older lady was very rude, condescending and blatantly aggressive in her manner.
We turned up as 3 adult males and a teenager. Because of this, we were told we were a risk by the older lady.(Despite the same party having been booked onto the site many, many ,many times in the past). She told us she wasn't prepared to take the gamble with us and when we explained that we are on the site's computer, have been so many times we have lost count, and that the adults were Search & Rescue personnel, and the teenager was one of the sons, and we were looking for a 1 night pass through as we were on a charity fundraiser. The lady's words were "I don't care and I want a security deposit off you if you intend staying"
WOW!!!! We are such a risk that its not even in their terms and conditions that a security deposit is now required for "At risk" people...
Needless to say, this has left a massive massive bad taste in our mouths and now we will always source alternative accommodation.
We have recommended people to go there so many times and had the other 2 ladies been on who are normally on, they would have seen us and realised we are regulars and there would never have been a problem...just like every other time we have been.
All it takes is one or 2 people to undo many many years of great positive things to have come from that site and this lady has single handedly alienated some of their most loyal customers within 3 minutes.. Well done you!
I'm rating this as 1 star for the sheer disgusting attitude and dis-courtesy shown to their guests... I don't care if she was having a bad day, people who are willing to give money to stay at the site and who can be looked up on the computer as existing customers (Which she didn't do even after letting her know), should not be treated this way.
As visitors, we have a choice on a lot of parks around Keswick, and it's out of sheer loyalty that we have been coming for in excess of 15 years, and not always as this group, sometimes with our partners as well, and this isn't once a year either...sometimes this is twice a month for most of the year.
Maybe the owners should consider that they aren't the only site in Keswick, and not the best site at that, and perhaps advise their staff to see their customers as customers / guests and not scum.
- Also Known As:
- Castlerigg Hall Caravan And Camping Park Keswick, Lake District