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Castlerigg Hall Caravan and Camping Park
Certificate of Excellence
Reviewed 8 August 2014

Loved every minute of our 2 week stay here, don't worry too much about the lack of playing park if you have a family, the recreation field and trees to climb are fantastic. Walk into Keswick is lovely, Jiggers is good for a meal and do great take-away chips !, Friendly staff, very clean facilities and a really lovely site. We'll be back !

Room Tip: Ask for a pitch with a view, alternatively close to the new shower block in the camping field is hel...
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Louise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasteriggHall, Owner at Castlerigg Hall Caravan and Camping Park, responded to this reviewResponded 13 August 2014

Dear Guest, thank you for your review and room tip.

I am delighted to hear you loved every minute of your stay and that you enjoyed our onsite restaurant Jiggers which is franchised. I shall pass on your feedback to them.

I'm pleased you found the recreation field fantastic, parents also enjoy the views from this area whilst the children play.

We look forward t welcoming you again to the heart of the lakes.

Yours sincerely

Mr D Jackson
Castlerigg Hall Caravan and Camping Park.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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278 - 284 of 339 reviews

Reviewed 5 August 2014

We spent 3 nights on this site and thoroughly enjoyed it. We camped on the tent field close to the excellent shower/toilet facilities. It is a well kept site with brilliant views and within walking distance of Keswick. The staff were polite and very helpful during our stay and we had no problems whatsoever. Granted we stayed through the week just before the school holidays so it was relatively quiet. Overall very enjoyable and wouldn't hesitate to recommend this site to others.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ftm99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasteriggHall, Owner at Castlerigg Hall Caravan and Camping Park, responded to this reviewResponded 13 August 2014

Dear Guest, thank you for your valued review.

I'm pleased to read you had an enjoyable stay camping here in the Lake District.

I shall pass on your comments to our staff who work very hard keeping the park clean and tidy.

Thank you for your recommendation and hope to welcome you again.

Yours sincerely

Mr D Jackson
Castlerigg Hall Caravan and Camping Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Despite a lot of rain, we had a fantastic time at this campsite! we made the most of the rain and got on our waterproofs and walked into Keswick! By the time we got back it was sunny so we cooked our tea outside.
The shower and toilet facilities are some of the best i've seen with loads of space to get changed in the showers and everything was kept nice and clean. Great friendly receptionists welcomed us to our stay and the onsite shop is well stocked with everything you could need.
The onsite restaurant- Jiggers- is lovely. Pretty cheap meals but tasted lovely and the service was very quick.
The views from this campsite are outstanding on a rainy or clear day! I would definitely recommend this site.

Stayed: August 2014, travelled as a couple
Thank TheMiniAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasteriggHall, Owner at Castlerigg Hall Caravan and Camping Park, responded to this reviewResponded 13 August 2014

Dear Guest, thank you for posting your review and for your recommendation.

You have been unlucky to have had rain as we have had a very good summer but it is great to hear your positive attitude and that you had a fantastic time.

I'm pleased to hear you enjoyed all the facilities and that you discovered the lovely walk into Keswick.

We have spent a great deal reinvesting in our toilet and shower facilities and it is pleasing to hear you found them to be some of the best you have seen.

We hope to see you again.

Yours sincerely

Mr D Jackson
Castlerigg Hall Caravan and Camping Park.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Castlerigg was a great place to stay, only a few mins up the hill from Keswick township. Very clean and tidy facilities and lovely grounds, with outlook over the lake and in the surrounding hills. Many, many rabbits hopping around. I phoned through our booking in the afternoon prior to arriving but unfortunately when we arrived the man on reception couldn't find my booking. After a couple of phone calls to another staff member and a lot of fussing around he managed to (only just) find us another site but at a higher price. I objected to this and he, under sufferance, relented and charged me for what I had previously booked but made it clear he was doing me a big favour. Upon finding our site we also noted that there were in fact many other vacant sites available.

Stayed: July 2014, travelled as a couple
1  Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasteriggHall, Owner at Castlerigg Hall Caravan and Camping Park, responded to this reviewResponded 13 August 2014

Dear Guest, thank you for your valued feedback.

I'm sorry that you had a problem on checking in but pleased that this was resolved.

Our computer booking system should have automatically emailed your confirmation or we post out confirmations to those guests without an email address, so I am unsure how this happened and can only apologise.

We operate a numbered system for booking pitches so there may well have been pitches that appeared available but would have been booked for different arrival dates or may well have been a campervan that was out for the day.

I'm pleased you found our park clean and tidy and hope you consider staying with us again.

Your sincerely

Mr D Jackson
Castlerigg Hall Caravan and Camping Park.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

We don't usually do camping but thought we'd give it a go to try and bring the cost down from our usual visit to Keswick when we stay in B&Bs. After a lot of research as to which site to stay at we liked the sound of Castlerigg Hall and the fact it had views, wifi access and newly refurbished wash rooms was what made us choose this site! We arrived and was pleasantly told to go set up our tent then return to reception to check in so we followed the instructions on the map, chose a spot and paid for 2 nights.
Really wished we had just paid for one and checked into a B&B the second night there was no hot water at all in the mens wash room, my partner said he tried every tap plus he said the lay out was pretty shocking! Also we both tried to access the internet on several occasions in The restaurant and around the reception area and although we logged on fine the wifi is not strong enough to receive or send messages or emails and trying to access websites felt like the 90s when the internet first came about and you had to wait for the modems to start up! As for the views they were pretty spectacular when you wondered around the site and from certain caravan pitches but you don't get them from all tent pitches so be warned if you are going at a busy time you may not get a pitch with a view!
Also we stuck to the no making noise between 10.30pm and 8am but many didn't and with it being school holidays there was quite alot of noisey unruley children up at the crack of dawn and up till late!
The another annoying thing was not being able to access the path that led to Keswick from the tent area even though there is clearly a gate in the bottom left hand corner instead you had to walk right to the top of the site to get out then join the path and come back on yourself, surely putting up a style wouldn't hurt!
If you are a regular camper who can cope with any of the problems mentioned above then you would thoroughly enjoy this site but unfortunately for us we have been put off camping full stop as we would much prefer to pay double and stay in a little B&B with guaranteed hot water and creature comforts!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasteriggHall, Owner at Castlerigg Hall Caravan and Camping Park, responded to this reviewResponded 13 August 2014

Dear Guest, thank you for posting your review on tripadvisor.

Our washroom layout is in the same style as 99% of other campsites although we have installed privacy cubicles in all our washrooms. The taps are sensor controlled and sometimes require a few moments in quieter times for the hot water to come through. We are looking at improving our washrooms this winter and extending our shower facilities.

Did you raise your WiFi connection problem with our reception? We have had no other feedback about not being able to connect although we accept connection can be slow due to our rural location and is why we offer this service free of charge.

We have not put a style through the hedge onto the footpath as our guests security is our priority. We accept that it does take another 5 minutes to walk out of the main gate and back onto the path.

I'm sorry that you found the children on the park to be unruly. Certainly this is the first complaint we have heard and speaking with our wardens they have said that there has been a lot of laughter on the play area and children engaging in sport but were all quiet by evening.

We accept that not all pitches have views but we make this as clear as possible in all our literature and website. We do have guests who do look for sheltered areas and don't require a view.

Yours sincerely

Mr D Jackson
Castlerigg Hall Caravan and Camping Park

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Reviewed 30 July 2014

we stayed here on the last 2 nights of our trip around the ssottish highlands and had a great time. we were fortunate enough to enjoy a whole week of sunshine and every site we stayed at was nice but this one deserves a particular mention. the welcome from the staff was lovely and the site was exactly what we wanted. the shower and toilet facilities were top drawer and it had a couple of adjoining cafes / pubs which were friendly and convenient. Great views and only 25min walk from Keswick town centre, all in all a great site and highly recommended.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Service
Thank phillip b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasteriggHall, Owner at Castlerigg Hall Caravan and Camping Park, responded to this reviewResponded 13 August 2014

Dear Sir, thank you for your post and I'm very pleased that you have chosen our park to recommend.

I'm delighted to read that you had an enjoyable stay and that you found everyone welcoming.

We have been working hard throughout the season trying to maintain everything in good order and keeping the facilities clean and tidy.

We hope that if you are touring again you consider us as a stopover or longer stay.

Yours Sincerely

David Jackson
Castlerigg Hall Caravan and Camping Park.

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Reviewed 20 July 2014

I've been coming for more than 15 years to the Campsite and we turned up yesterday to be met with the most awful attitude and customer unfriendliness ever.
2 ladies were on who aren't normally on reception and the older lady was very rude, condescending and blatantly aggressive in her manner.
We turned up as 3 adult males and a teenager. Because of this, we were told we were a risk by the older lady.(Despite the same party having been booked onto the site many, many ,many times in the past). She told us she wasn't prepared to take the gamble with us and when we explained that we are on the site's computer, have been so many times we have lost count, and that the adults were Search & Rescue personnel, and the teenager was one of the sons, and we were looking for a 1 night pass through as we were on a charity fundraiser. The lady's words were "I don't care and I want a security deposit off you if you intend staying"
WOW!!!! We are such a risk that its not even in their terms and conditions that a security deposit is now required for "At risk" people...
Needless to say, this has left a massive massive bad taste in our mouths and now we will always source alternative accommodation.
We have recommended people to go there so many times and had the other 2 ladies been on who are normally on, they would have seen us and realised we are regulars and there would never have been a problem...just like every other time we have been.

All it takes is one or 2 people to undo many many years of great positive things to have come from that site and this lady has single handedly alienated some of their most loyal customers within 3 minutes.. Well done you!

I'm rating this as 1 star for the sheer disgusting attitude and dis-courtesy shown to their guests... I don't care if she was having a bad day, people who are willing to give money to stay at the site and who can be looked up on the computer as existing customers (Which she didn't do even after letting her know), should not be treated this way.

As visitors, we have a choice on a lot of parks around Keswick, and it's out of sheer loyalty that we have been coming for in excess of 15 years, and not always as this group, sometimes with our partners as well, and this isn't once a year either...sometimes this is twice a month for most of the year.

Maybe the owners should consider that they aren't the only site in Keswick, and not the best site at that, and perhaps advise their staff to see their customers as customers / guests and not scum.

Stayed: July 2014, travelled with friends
20  Thank Dinara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasteriggHall, Owner at Castlerigg Hall Caravan and Camping Park, responded to this reviewResponded 29 July 2014

Dear Sir, thank you for sharing your opinion on tripadvisor.

Unfortunately we have thousands of people staying over the course of the year and it is impossible for all our staff to know all our customers.

As you may be aware we only accept families and couples and don't take groups. We do on occasion ask for a deposit against making noise at night and disturbing others. (in tents even loud talking can be annoying, as sound carries easily) We brought in the no group policy however that is only to try to ensure that everyone gets a peaceful nights sleep. Those who have been asked have usually been happy to do this as they appreciate the difficulties in trying to ensure everyone has a pleasant stay.

We don't always get it right and we had to ask some to leave only a few days before your stay but I'm convinced our receptionists are doing their best, sometimes in very difficult circumstances.

As you correctly point out we are not the best site in the area. We are a four star park but are continually reinvesting in our service and product and hope to improve on this in the next few years.

Thank you again for your feedback which will be fed into our next management review meeting.

Your sincerely

Mr D Jackson
Castlerigg Hall Caravan and Camping Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castlerigg Hall Caravan and Camping Park

Address: Castlerigg Hall Rakefoot Lane, Keswick CA12 4TE, England
Region: United Kingdom > England > Cumbria > Lake District > Keswick
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #2 of 47 Speciality Lodging in Keswick
Hotel Class:4 star — Castlerigg Hall Caravan and Camping Park 4*
Also Known As:
Castlerigg Hall Caravan And Camping Park Keswick, Lake District

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