We and our friends regularly meet half way between Lincolnshire and Fife for family holidays. With a rare opportunity of a child-free weekend to celebrate our 10th wedding anniversaries we asked around for recommendations and unfortunately the King's Head at Thirlmere was decided upon. Our initial impression on arrival was of a cosy coaching inn. However, things went downhill from then on. Rooms were cold, windows draughty, beds uncomfortable, decor extremely shabby (to say the least - there were cracks in the walls with chewing gum stuck in!!), mildew on curtains, rooms serviced poorly and late in the day; trays, linen and rubbish on the landing at 5pm, the list goes on. Worst of all, on complaining the duty manager offered a 10% reduction. Initially we were over-charged (twice for a bottle of wine) and when the final bill was presented things didn't add up so we checked. The bill showed 10% off and each item was correct but mysteriously £20 was added (not itemised) onto the total. The same happened to our friends' bill. Our bill was £300 per couple, not a cheap weekend away. We were so unhappy I attempted many times to contact Mr Sweeny (the owner) to complain. Mr Sweeny was never available and never returned my calls.
- Official Description (provided by the hotel):
- Located at the foot of Helvellyn, near the shores of Lake Thirlmere The 16th Century Kings Head Hotel enjoys an idyllic setting in the heart of The Lake District National Park. The Kings Head offers two unique dining experiences - with Fine dining in the award winning St Johns Restaurant or Traditional Bar Dining, a contemporary bar lounge and delightful en-suite bedrooms are traditionally furnished with views of the surrounding fells. ... more less
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- Also Known As:
- The Kings Head Hotel Keswick, Lake District