Fantastic hotel. Great location even better service. Thanks
Originally booked in for 4 nights here, but left after the first night with a lousy bed, minimal cleaning standards and a management team that didn't care. We booked here after some decent reviews and the location seemed great but the male manager was honestly terrible and didnt care when we checked in about anything and when we said we needed to check out after the first night he didnt even want to know why from my wife. Cleanliness is missing here, service is average to poor to be honest, my wife and I are innkeepers in Canada and this was just a very poor display from all involved. Breakfast was decent, but you had to watch how your table was as several tables were extremely wobbly, we moved to the Lakeside House which was truly amazing after this property, location is great, but whoever the owner is needs to realize that location in downtown Keswick is not enough to get past your very average managed and maintained property.
May I firstly offer you my sincere apologies that we let you down on your visit to Keswick. I can assure you this is not representative of our usual high standards. All our team pride themselves on their high levels of hospitality and we are genuinely sorry that we did not live up to this on this occasion. I have already sat with the team to review your feedback and we will be working hard to ensure that we deliver great Cumbrian hospitality and the highest levels of service and cleanliness to all our future guests. I know you’re unlikely to be back to visit soon, but if you do come back to the UK please do get in touch as I would love the opportunity to restore your faith in us.
This hotel/pub is an ideal place to stay as a base for exploring the Lakes. The rooms seem recently refurbished and to a good hotel standard - better than expected. The staff were all also very friendly and helpful, and the breakfast was very good too.
i would just like to say i booked this trip back in january over the internet and recieved an email back that room 1 was booked for 2 adults and 2 children.when we arrived we were told we were only booked in as 2 adults the room would have been fine if we were just 2 adults the room had a king size bed and a sofa bed which for a 16 year old girl and a 10 year old boy to share was not suitable.i complained to the man on the desk (stuart) who told us that we could book another room at extra cost as we had come as a family we wanted to stay as a family or we wouldnt be charged if we didnt want to stay we had just travelled miles and this comment wasnt very helpful.we decided to stay as you would when you are on holiday,and had to put up with the situation.when we booked out we were given no apology and nothing was mentioned of our inconvenience. we have had better sleeping facilities with a travelodge than we did with you.oh the breakfast staff were very nice!!
Stayed 20th May with a group of friends, Clean room,good food & brilliant service! Keep up the good work!
Stayed with a bunch of guys on a cycling trip. It was ideal. Great food and bar. Comfy bed. Would definitely go back. Thank you