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“Not friendly” 3 of 5 bubbles
Review of The Royal Oak at Keswick

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The Royal Oak at Keswick
Ranked #49 of 177 Keswick B&B and Inns
Certificate of Excellence
Darlington, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not friendly”
3 of 5 bubbles Reviewed 4 September 2011

Unfortunately the experience at Keswick Lodge means that we will not consider one of your sister establishments.

The welcome that we received at the Keswick Lodge was cold to say the least. There were no pleasantries and we were left feeling like the gentleman who checked us in had taken in instant dislike to us.

The room was comfortable and perfectly adequate for an overnight stay. However we had booked for our dog as well and there was not even a dog bowl left out for her.

We decided to eat at the Lodge and ordered two platters, one seafood and the other cheese as a main course. When the platter arrived each had only three very small pieces of bread. The seafood platter had no salmon on it and the cheese board had no mozzarella balls, these had been replaced with Wensleydale which was placed again elsewhere on the platter. Before we discovered that there were missing items, we had asked the waitress for more bread and were told that we could have it only if we paid for it.

I pointed out to another waitress that there should have been salmon on the platter and was told that she would rectify this as soon as possible and would also bring us a bread platter as an apology. The salmon came out without the bread and when I questioned the original waitress, I was again told that we could have the bread only if we pay for it!

We finished out meal and another waiter then appeared with the bread!

We gave the Keswick Lodge our custom because you sell yourself on your friendly convivial atmosphere- where was it? We will certainly not recommend you to friends.

Stayed September 2011, travelled as a couple
Helpful?
Thank clare w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inns-of-Character, General Manager at The Royal Oak at Keswick, responded to this review, 6 September 2011
May I firstly offer you my sincere apologies that we let you down on your visit to Keswick Lodge. This is not representative of our usual high standards. Both the management team and staff pride themselves on their high levels of hospitality and we are genuinely sorry that we did not live up to these on this occasion. I will be reviewing your feedback with the team and conducting a full review of our working practices. Although I am unable to turn back the clock if you would consider using us again in the future we would be happy to offer you a great deal by way of an apology.

Kind regards,
Iain and the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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565 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Russian first
  • Swedish first
  • Any
English first
Longford, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 September 2011

We were lucky to get a room in this as all b&bs were full. The man on check in was quite helpful and gave us last available room on this particular evening. The room was big and appeared nice and clean. We were late getting down for dinner at about 8.40p.m. Twenty minutes before last orders, the girl behind the bar was very friendly, however the two waiters were not, they were not interested in taking orders or helping you find a seat. After sitting for about ten minutes and the staff walking by numerous times we got up and left. The next morning we could hear every one move around in the hotel, in and out of rooms and up and down the stairs. Breakfast was in the bar area. We came in and gave our order very quickly, two more tables came after us and got their cooked breakfast before us, ours did not arrive for a long time.
We enquired if there was availability for the next night and the man behind the counter who appeared to be a manager had very little interest so we decided not to waste our money. On check out we did not even get a smile never mind asked if everything was ok!

  • Stayed August 2011
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank bellbell_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 8 August 2011

We found the family room spacious and clean, ideal for a weekend break with the kids. The location of the Keswick Lodge is perfect, handy for the shops and resturants and just a short walk from Derwentwater. The staff were friendly, helpful and attentive and the breakfast was fabulous. We would certainly recommend this hotel. One tip would be to bring around £7 in loose change. As this hotel doesn't have a car park, you will be required to park in a public car park. There is a large one 2 minutes walk away.

  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nigel94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 4 August 2011

Stayed here for two nights from 2nd August. Clean room, decent size (Room 19) although bathroom a bit small - tight squeeze for my tall, broad partner! Room was warm but windows opened and fan was supplied - very helpful on a warm august day! Be warned the room can be quite noisy - delivery vans to local businesses at stupid o clock in morn - but somewhat to be expected so close to town! Only ate here one night, soup was fantastic, fresh and made on site, my partners lamb hotpot disappeared in two seconds and my locally produced sausages and mash were fantastic! All and all a wonderful trip, if your looking for town central, food on site and staff with a smile, definitely advise a stay here.

Room Tip: Book in advance if you want a room with a bath! Noisy at times - perhaps not appropriate for small c...
See more room tips
  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RachelNorthEast22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 August 2011

I stopped here for 3 nights with my partner and we both had a fantastic trip. Our room (number 2) was very large with a lovely bathroom (huge corner bath) and the overall decor and cleanliness was excellent. We both found all of the staff to be friendly and helpful and the food served here was great - hearty pub grub, which is exactly what you need after a day of walking on the fells! Also had an excellent selection at breakfast (I can recommend the full cumbrian grill!), which again was made even better by friendly staff. Great location right in the heart of Keswick - within stumbling distance of many pubs/bars/restaurants etc. I would recommend this place to family and friends and if I ever find myself in Keswick again, this would be my choice of place to stay.

Room Tip: ask for room 2 - large room, double and twin beds, great bathroom but we paid the same price as norm...
See more room tips
  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rlb682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 July 2011

Fantastic hotel. Great location even better service. Thanks

  • Stayed June 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Guest2215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canmore, AB
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 11 July 2011

Originally booked in for 4 nights here, but left after the first night with a lousy bed, minimal cleaning standards and a management team that didn't care. We booked here after some decent reviews and the location seemed great but the male manager was honestly terrible and didnt care when we checked in about anything and when we said we needed to check out after the first night he didnt even want to know why from my wife. Cleanliness is missing here, service is average to poor to be honest, my wife and I are innkeepers in Canada and this was just a very poor display from all involved. Breakfast was decent, but you had to watch how your table was as several tables were extremely wobbly, we moved to the Lakeside House which was truly amazing after this property, location is great, but whoever the owner is needs to realize that location in downtown Keswick is not enough to get past your very average managed and maintained property.

Room Tip: cant recommend, sorry!
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  • Stayed April 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank kcountrychris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inns-of-Character, General Manager at The Royal Oak at Keswick, responded to this review, 20 July 2011
May I firstly offer you my sincere apologies that we let you down on your visit to Keswick. I can assure you this is not representative of our usual high standards. All our team pride themselves on their high levels of hospitality and we are genuinely sorry that we did not live up to this on this occasion. I have already sat with the team to review your feedback and we will be working hard to ensure that we deliver great Cumbrian hospitality and the highest levels of service and cleanliness to all our future guests. I know you’re unlikely to be back to visit soon, but if you do come back to the UK please do get in touch as I would love the opportunity to restore your faith in us.

Kind Regards,
Iain Anderson
General manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Oak at Keswick

Property: The Royal Oak at Keswick
Address: Main Street, Keswick CA12 5HZ, England (Formerly The Inn at Keswick)
Region: United Kingdom > England > Cumbria > Lake District > Keswick
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #49 of 177 B&Bs / Inns in Keswick
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Royal Oak at Keswick 4*
Number of rooms: 19
Official Description (provided by the hotel):
The Royal Oak at Keswick is a welcoming pub offering great home-cooked food and accommodation in the vibrant market town of Keswick, which is situated on the lakeside North of Derwentwater in Cumbria's Lake District. The Royal Oak at Keswick offers a pleasing blend of pub, restaurant and hotel rooms with a well stocked bar and a varied menu of freshly prepared produce and seasonal ingredients. ... more   less 
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Also Known As:
The Inn At Keswick Hotel Keswick
The Royal Oak At Keswick Lake District

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