Unfortunately the experience at Keswick Lodge means that we will not consider one of your sister establishments.
The welcome that we received at the Keswick Lodge was cold to say the least. There were no pleasantries and we were left feeling like the gentleman who checked us in had taken in instant dislike to us.
The room was comfortable and perfectly adequate for an overnight stay. However we had booked for our dog as well and there was not even a dog bowl left out for her.
We decided to eat at the Lodge and ordered two platters, one seafood and the other cheese as a main course. When the platter arrived each had only three very small pieces of bread. The seafood platter had no salmon on it and the cheese board had no mozzarella balls, these had been replaced with Wensleydale which was placed again elsewhere on the platter. Before we discovered that there were missing items, we had asked the waitress for more bread and were told that we could have it only if we paid for it.
I pointed out to another waitress that there should have been salmon on the platter and was told that she would rectify this as soon as possible and would also bring us a bread platter as an apology. The salmon came out without the bread and when I questioned the original waitress, I was again told that we could have the bread only if we pay for it!
We finished out meal and another waiter then appeared with the bread!
We gave the Keswick Lodge our custom because you sell yourself on your friendly convivial atmosphere- where was it? We will certainly not recommend you to friends.
- Official Description (provided by the hotel):
- The Royal Oak at Keswick is a welcoming pub offering great home-cooked food and accommodation in the vibrant market town of Keswick, which is situated on the lakeside North of Derwentwater in Cumbria's Lake District. The Royal Oak at Keswick offers a pleasing blend of pub, restaurant and hotel rooms with a well stocked bar and a varied menu of freshly prepared produce and seasonal ingredients. ... more less
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- Also Known As:
- The Inn At Keswick Hotel Keswick
- The Royal Oak At Keswick Lake District