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The Royal Oak at Keswick
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Reviews (651)
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All reviewslamb hotpotthe pubsteak and ale pieflask of fresh milkbooked a tablean overnight stayate hereminutes walk awaycumberland sausagean evening mealeggs benedictcumbrian breakfastgood nights sleepcentre of townstayed for nightscouple of nightsgreat weekend
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628 - 633 of 651 reviews
Reviewed 29 July 2010

We were impressed with the quality of the food at the Keswick Lodge - good flavours and local produce. The hotel staff were helpful polite and friendly. Try the fellside lamb hot pot or the steak and ale pie - good accomodation and good value. And a good range of wines and ales.

  • Stayed: July 2010, travelled with friends
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Thank ldennis0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Ian Pilcher, General Manager at The Royal Oak at Keswick, responded to this reviewResponded 30 July 2010

Thank you so much for taking the time to leave a review - it does mean a lot to us all to read such lovely comments. We try very hard to make sure our menu is seasonal and we use local produce where possible. I have passed your comments on to the chef’s and they were delighted, I hope that we will be able to welcome you back again soon.

Kind regards,
Ian Pilcher, General Manager

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Reviewed 21 July 2010

Remarkable service to accommodate us at short notice. Most staff wouldn't have bothered but the manager went out of his way to help. This is the best hotel thats located right in the centre of town. To be fair its more like a good guest house next door to a pub. Spotlessly clean room and comfortable bed. Don't be put off by the lack of parking. Anywhere in Keswick town will have a problem with parking. The websites a bit misleading. It says 3 mins walk from car park to hotel. There's a big car park just round the back less than a minute away. Ok, you have to pay from 08:30 onward but you can do that the night before so you don't have to rush the hearty breakfast.

  • Stayed: July 2010, travelled solo
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2  Thank Belleraphon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Ian Pilcher, General Manager at The Royal Oak at Keswick, responded to this reviewResponded 23 July 2010

Thank you so much for taking the time to leave such a pleasing and constructive review - it does mean a lot to the team and me to read such lovely comments. I was delighted to be able to render assistance to you and your family and hope that we will be able to welcome you back again soon.

Kind regards,

Ian Pilcher
General Manager

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Reviewed 16 July 2010

Booked Keswick Lodge on bookings.com and arrived in the afternoon to a very warm welcome. Although there is now parking nearby we were directed to some free parking by the staff which was a big help. Because of a cancellation we were up-graded to a much bigger room and after our stay in a previous hotel thought that we had died and gone to heaven.
Sampled the food at the lodge on our first night, the trout was delicious. So good in fact that we ate the same meal at the lodge during the second night of our stay. A great breakfast, nice to stay somewhere were it's recognised that not every body wants to eat the greasy full English breakfast - felt very healthy with my kippers after my dinner of trout.
As others have said a great location, very near the lake and the town, would gladly have cancelled our next hotel stay to spend another night in heaven. Thanks for a great stay.
Gillian Bell

  • Stayed: July 2010, travelled with family
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1  Thank gerbelle1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Ian Pilcher, General Manager at The Royal Oak at Keswick, responded to this reviewResponded 22 July 2010

Thank you so much for taking the time to leave a review - it does mean a lot to us all to read such lovely comments. I was delighted to learn that you and your family enjoyed your recent stay with us and do hope that we will be able to welcome you back in the future.

Warmest Regards,
Ian Pilcher, General Manager

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Reviewed 14 March 2010

We booked this hotel for a few days of relaxation in the centre of Kewsick and this hotel could not be more convienently placed being right on the main street. The first room we were given (no1) was compact to say the least but well furnished with modern decor and lcd tv and a newly fitted bathroom. However, the window would only open a few inches and looked out onto an open space that many of the rooms backed onto but this was filthy and covered in cigarette buds and was were the generator was therefore very noisey and went on for the majority of the night and morning. In addition the problem was compounded by the fact that despite not having the heating on the room seemed to have its own nuclear reactor as the temperature in the room was unbearable and made for a terrible nights sleep. Finally, for this room, the carpet was very dirty and had not hoovered for a while. Despite this the breakfast the next morning was very good and the service excellent with very helpful and friendly staff. Following breakfast we mentioned the room to reception to be informed us 'that room would be hot and we know all about it as a used to be a store room!' However, the helpful staff did say they would change us into a better room (no11) and move your bags while we went for a walk. However, on our return the bags had not been moved and i had to get a cleaner to give me assess back into the old room and move the bags myself. Also, the room was even smaller then the old store room and the bathroom so small that it was difficult of sit on the toilet due to the cramped area. Again the carpet was dirty and the room noisey due to it backing onto the generator again!. (i did pass another room getting cleaned and this appeared much larger so try to get one of these!). Despite all this i was still not that concerned until after relaxing in our room there was a noise at the door and it flew open as a equally surprised guest looked very angry. She had been given a room key and told she was in our room! Ok mistakes happen so i'll let that one slide as well, however, ten minutes later and still luckily not getting ready for the evening! the door AGAIN flew open and a surprised member of staff walked in and suddenly apologised saying he didn't thing anyone was in the room! this is despite him being the one who changed our room over!!!!! needless to say one was slightly annoyed at this..... I asked to staff member to get me the manager, turns out it was him, and i invited him in for a chat with him about it!! fair dues again as he refunded one night's stay and offered us a free drink but surely any member of staff should be more careful and at least knock before entering a room.......Rest of the stay was okay despite again not getting much sleep due to the noisey generator and the bed which was uncomfortable and only one pillow each.... On checkout the pleasant staff again apoligised but tried to offer an excuse which was not wise! hope this helps any vistor if you do book make sure you get one of the larger rooms.

  • Stayed: March 2010, travelled as a couple
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3  Thank Michael1127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keswick-Lodge, General Manager at The Royal Oak at Keswick, responded to this reviewResponded 29 March 2010

Many thanks for your feedback, and may I once again apologise most sincerely for the issues encountered during your recent stay. I can assure you that they were most out of the ordinary, and trust that the gesture made in recognition of this upon departure, met with your approval. We have since reviewed our key issues processes to ensure that this type of thing cannot happen again. I very much hope that this will not deter you from visiting Keswick Lodge in the future, and if you were to consider us, then please contact me directly and I will ensure that you are looked after superbly.

Ian Pilcher, General Manager

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Reviewed 11 March 2010

Just got back from a lovely time at keswick lodge. When I booked it i was pleased to here it was dog friendly and only £10 for a dog. We took along our german shepherd who was made to feel very welcome. The rooms were lovely and well stocked for tea coffee etc. The food and beers were very good and the breakfasts were excellent. We were made to feel very welcome by all the staff and we shall definitely stop here again. The location of the hotel is excellent you are straight in the town centre for a ll the shops and only a five to ten minute walk to derwent water. Excellent place to stay. Can't wait to go back.

  • Stayed: March 2010, travelled as a couple
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Thank marmots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keswick-Lodge, General Manager at The Royal Oak at Keswick, responded to this reviewResponded 16 March 2010

I’m pleased to read that you enjoyed your stay in Keswick, and thank you for leaving us a review. We look forward to welcoming you back soon.

Ian Pilcher, General Manager

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