I rang Gilpin House 1 week before our visit and booked in for 2 nights (Thurs and Fri) with the female owner, I believe to be Mrs Sextant. She quoted me £25pppn. The B&B is run by her and her husband who are both very elderly. I called ahead on the day of my arrival and confirmed my 2 night booking with her and she agreed. After a long week walking and camping in the lakes we arrived. (Myself, my husband and our friend) Id booked a double room for us and a single room for our friend (which turned out to be a double) On arrival I noted the premises was huge and grand, lovely from the outside, shame about the inside. It was like stepping back in time. Very very dated. Threadbare carpets and curtains and old fashioned flowery faded wallpaper. We were shown to our rooms. Ours was not en suite and the shower cubicle was ancient, tiny and mouldy. The bedding was faded and dated. The room was large and spacious. For £25 I wasn't going to complain, but I have certainly stayed in much better hostels. We stayed the first night no problems. At breakfast in the dining room, I noted thick dust on the cabinets near the table. The place was dirty and needed a good clean. Breakfast was 1 egg, 2 rashers of bacon and 1 sausage - that's it!! I asked for orange juice to be told they didn't have any. The lady said she would go and get some and the old man said "No no no! don't bother!!" How rude!
After Breakfast the lady placed a bill on our table which read 3 x £34. I queried this and explained she had quoted me £25. She explained that £25 was her normal rate but as there was a Christian convention in Keswick that week, the price had gone up! Unbelievable as there were no other residents at the B&B that we noted!! I asked she respect the price she quoted me and she agreed eventually. I explained we would settle the full bill the next day when we were due to leave and returned to my room. Some 30 minutes later she came to my room to tell me she didn't have my party booked in for a 2nd night. I explained there must be a mistake, and that I had booked for 2 nights and had rang ahead to confirm. She went away and returned to my room several times eventually telling me, I was not in her book for a 2nd night and therefore she wanted us to leave!!!!! I couldn't believe what I was hearing. This was a Friday in July in Keswick and she was asking us to leave, having booked us in over the phone TWICE for 2 nights - She then made the error of lying to me saying the room was already booked out and then said something entirely different afterwards. I knew the room wasn't booked, but it was a Friday and we were due to leave Saturday morning. It was the weekend kids broke up from school and I'm sure she had a query from another guest for the room for 2 nights (which she could charge at her higher rate) and make more money from them rather than us!!!!
I HAVE NEVER BEEN TREATED SO APPALLINGLY AND FULLY BELIEVE THIS LADY WHO HAD BEEN SO DECEIVINGLY FRIENDLY ALL THE WAY THROUGH UNTIL I QUERIED THE PRICE WITH HER, WAS JUST DOWNRIGHT DISHONEST AND GREEDY - WARNING TO ALL TRIPADVISORS - NEVER STAY HERE!!!!
- Also Known As:
- Gilpin House Keswick, Lake District