Our first time at Centerparcs Whinfell & most probably our last!
Everyone told us we'd love it. We didn't...
We stayed in an Original Style Executive Villa in Bilberry Wood & it was truly awful. Quite how it can be described as 'Executive' is beyond me?? Maybe if you'd stayed here in 1997 but not anymore!
Inside was tired, old, grubby & quite honestly barely more than 2* accommodation - if that!
On arrival it appeared clean enough but on closer inspection it was really dirty. Dust in the corners of every room, dents & scratches all over the walls & furniture, broken rusty old stairgates on the rickety, creaky stairs. The kitchen work top was warped & bent. The dishwasher rollers were missing from the trays. The fridge was tiny, old & really needed a deep clean.The carpet most definately had never been replaced since this place was built & it was filthy. The kids feet were actually black from walking on it! The TV's were circa 1990 & the remotes for them had to be cleaned before use.
Bathrooms weren't too bad but found a shower gel in the shower left over from previous guests & the shower curtain over the bath had definately seen better days!
Outside was not much better - the patio area was dirty with cheap, old plastic table & chairs & if you're thinking BBQ, think a few bricks & rack to put a disposable BBQ on! It is not a BBQ at all.
Trading standards could have a field day with the description of this villa - it is totally inaccurate.
I could go on & on but suffice to say it would barely scape a 2 star rating if it wasn't in Centerparcs.
Eventually we decided to have a moan at Guest Services, who were apologetic, but obviously not the least bit surprised at our complaint. They offered £40 gift voucher as a goodwill gesture & came round with a lovely bottle of wine & a box of chocolates which was appreciated. Had we complained earlier, they suggested, we could have been moved, but where to I wonder.?? Another second rate villa?? I'm pretty sure an upgrade would not have been offered.
The Village Centre was lovely though & the changing rooms at the pool had obviously had a recent face lift & were a pleasure to use. The kids loved the pool & slides - but beware it is MEGA busy at this time of year! We went after 5pm which was much more pleasant.
If you come here for a holiday be prepared to pay top dollar for decidedly AVERAGE everything & stay in thoroughly down market accommodation...Then you won't be disappointed.!
- Also Known As:
- Center Parcs Whinfell Forest Hotel Penrith
- Center Parcs Whinfell Forest Penrith, Cumbria