On arrival I went into the bar and registered there, but I felt a separate desk for the hotel would have been more appropriate. It was a beautifully decorated place and was very comfortable to stay in. The room was gorgeous, comfy double bed, cosy duvet, excellent en-suite shower and huge fluffy towels on a heated towel rail. I would have liked some handwash or soap to wash my hands with, that was the only thing missing. Super plasma tv mounted on the wall. The location is great for access number of locations but i found the traffic noise quite loud as the hotel is right in the centre of penrith although do live in the country so i am probably more sensitive to it. I also would have liked an information pack in the room, there was no details about the bar/restaurant, local places to eat/see, who to contact after the bar had shut if you had a problem. A little reassurance on where to park would also have been helpful. Breakfast times were not written anywhere i had to ask, great breakfast overall but no menu as to what they had, not asked what kind of egg i wanted with my full english, coffee was poor out of the machine. I feel that the staff could improve on their customer service a bit more. Being such a nice place i was worried that it was not full to the brim in August.
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- Also Known As:
- The Lounge Hotel And Bar Penrith, Cumbria