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“Lovely trip”
4 of 5 bubbles Review of The George Hotel

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The George Hotel
Ranked #5 of 11 Hotels in Penrith
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely trip”
4 of 5 bubbles Reviewed 31 May 2014 via mobile

We stayed here for a birthday treat on a secret escapes deal. Arrival was great- lady on the check in was very friendly. We were then treated to the nicest afternoon tea ever- the scones are home baked and just amazing. Food in the evening was lovely and the service was great. The only downside was that we were placed in a room opposite the pizza shop across the road and the noise during the night was very loud but we did stay on a Saturday and we noticed the hotel had triple glazed windows so they have tried to help problem. This wasn't really an issue and we would go back again as staff and food were so lovely!

Little tip- head to the moo bar not far from the hotel for some lovely real ales .

Stayed May 2014, travelled as a couple
Helpful?
Thank Rachel n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgehotelpenrith, Manager at The George Hotel, responded to this review, 1 June 2014
Dear Rachel n

Lovely trip, Lovely review!

Many thanks for your kind words about the staff and the food here at The George.
I am particularly pleased you enjoyed our scones and tea upon arrival and that your evening meal was lovely with great service.
The staff will be pleased to hear that you will be back again in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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818 reviews from our community

Traveller rating
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    32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • English first
  • Any
English first
UK
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

Pros: Brilliant customer service, amazing food (dinner and breakfast), helpful receptionist

Cons: room was very cosy, not much room to move/ put luggage, more like a base to visit the other areas as penrith is a quiet town

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SEAUKtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgehotelpenrith, Manager at The George Hotel, responded to this review, 1 June 2014
Dear SEAUKtraveller

Thank you for your review on our "Brilliant staff" and that you enjoyed the food during your stay.
Penrith is a great place to stay as you are never far away from the beautiful Lakes, and yet still have what a Market Town has to offer.

Hopefully next time you are in the area, The George can be of service.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aylesbury
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

we stayed for two nights at The George Hotel. Great location, right in the heart of the town, very comfortable room and so quiet, very friendly and helpful staff, nothing was too much trouble for them. Dinner and breakfast on both days was excellent, service at the bar was great. We found its location ideal for exploring the lakes. We would recommend this hotel to others.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wingravebelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgehotelpenrith, Manager at The George Hotel, responded to this review, 1 June 2014
Dear wingravebelle

Such a lovely review. I am pleased that you enjoyed you stay with us and the staff are thrilled to be recognised for their service during your visit and we are pleased that you enjoyed all the facilities.

Penrith is a great base to explore The Lakes and we look forward to welcoming you to back to The George in the not too distant future

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 30 May 2014

Had to find last minute accomodation for a wedding in the Lake District after a different B&B let me down. The George Stepped up and provided a functional, clean and comfortable room - not the biggest or most up to date but for one night was fine. Staff were very helpful and friendly, and breakfast had all you need.
Generally seeemd to cater to an older crowd.
5 minutes walk from Penrith Station so ideal if you have not car.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyAMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgehotelpenrith, Manager at The George Hotel, responded to this review, 1 June 2014
Dear FamilyAMC

Many thanks for your kind words regarding the staff here at the George, and that we could help with your last minute arrangements to your satisfaction.
We hope to be of service the next time you visit The Lakes.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 19 May 2014 via mobile

Stayed at this hotel on a weekend deal with dinner and bed/breakfast included. The hotel is situated in the heart of Penrith, which is a very busy and lively market town. The room was a bit tired in parts and I was a bit disappointed that there was no mattress protector on the bed. However the food was ok and the staff were all very friendly. Would I stay at this hotel again - probably not due to the fact I didn't think it lived up to the three star rating - it's more of a two.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank sara w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgehotelpenrith, Manager at The George Hotel, responded to this review, 21 May 2014
Dear Sara w:

Thank you for your review on your recent stay with us here at the George and your kind words regarding the friendliness of the staff throughout.
As regards the mattress protector, all our rooms have them in and indeed this is the case in the room in which you stayed with us.The toppers are identical to the mattress underneath and have the exact same look. Even I had to look twice!

The George is yearly inspected by the AA and has a 3 star rating, however we are continually improving all aspects of the hotel from the bedrooms to the wonderful recent upgrade of the Lounges ,Dappers Bar and Devonshire Restaurant

Hopefully you will return to see us in the near future where we will endeavour to give you our best attention

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

Stayed here mid week on a travelzoo deal, beautiful room, quaint old hotel and staff were great. We had a room, afternoon tea and 3 course meal for £129. Great deal only negative thing to say was that the choice on the menu was limited on the deal, plus it cost £10 each to upgrade on the menu. Food was nice but not memorable, cheese board for desert Only had 3 small pieces of cheese. Other than that every thing was great very peacefull place to stay! The decor of the hotel is nice it's been done up to a great standard!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgehotelpenrith, Manager at The George Hotel, responded to this review, 21 May 2014
Dear Daniel T:
Many thanks for your recent review on your stay with us here in Penrith.
It is lovely to see that you enjoyed the old worldly feel of The George and the fact that the Hotel has been furnished to a great standard. The staff will appreciate your kind words and hopefully we will see you return whenever you are back in the Lake District

Kind Regards from the team here at The George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 28 April 2014 via mobile

I have recently spent three days at the George, whilst visiting the area on business, firstly the hotel,quaint and old country house in style, the staff in the majority helpful and pleasant apart from one instance when myself and a colleague were sat at a table in the lounge where there were the remnants of someone else's lunch, not only did the waitress not clear the table but having passed us several times, neither did she ask if there was anything we would like ??, poor customer service on both counts I think !!. But my real reason for the revue is the quality or should I say lack of quality in the food.
The menus are winter type menus full of heavy sauces and I would have expected something more seasonal as not only are we in spring but on the door step of summer !!!, the quality is of a poor nature and seems to be dishes that have been thrown together with no care and passion , notably a Chicken Curry which was almost in edible and black in colour, the quality did not improve over the next evening so myself and the rest of my colleagues decided to eat out for the final evening of our stay, not a good advert for the hotel, I think the hotel either needs to seriously look at the make up and quality of there menus and food or invest in a Chef that can actually cook and has an ounce of skill and passion about his craft.
Whilst I take no great delight or glee from criticising, unless people speak out and express their views standards will never improve, so whilst I expect a verbal bashing and strong denials from the kitchen staff if they read this I do hope that it will spark however small a sense of professional pride to strive to do better !!!.

Stayed April 2014, travelled on business
Helpful?
10 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgehotelpenrith, Manager at The George Hotel, responded to this review, 29 April 2014
Dear Kev B

In response to your review, we have little more to say.
Whatever issues you have, as regarding your stay here at the George with the welcome you received, you have now crossed the line in regards to the fact that we would not bow down to the bullying we received from your group.
Considering you are chefs in the trade we find your report is highly innapropriate, vindictive and personal towards the staff at The George

The fact you waited to be served in the lounge, I will address as we do have the busiest Coffee Lounge in the area with locals and visitors alike revisiting day after day.

Kind Regards

John Dawes

Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The George Hotel

Property: The George Hotel
Address: Devonshire Street, Penrith CA11 7SU, England
Region: United Kingdom > England > Cumbria > Lake District > Eden District > Penrith
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Penrith
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The George Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
The nostalgic wood panelling and old local prints on the walls combine to create an atmosphere unique to the George, where many generations of loyal visitors have returned time after time. Relax in the recently restyled Dappers Bar, take afternoon teas in front of open fires, dine in the intimate candle-lit restaurant, with its new and enticing menu featuring regional produce and mouth-watering desserts, or dance the night away in the magnificent ballroom.The hospitality and friendliness of the staff match the hotel’s high standards, ensuring that generations of guests return time after time. Sympathetically updated with all modern facilities, guests will appreciate the tastefully appointed bedrooms, including a four-poster bedroom and generously sized family suites.An oasis of calm and gentility, The George will delight visitors with its inimitable grace and charm. ... more   less 
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Also Known As:
The George Hotel Penrith, Cumbria

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