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“Good hotel for both business and pleasure” 4 of 5 bubbles
Review of North Lakes Hotel & Spa

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North Lakes Hotel & Spa
Ranked #5 of 11 Hotels in Penrith
Certificate of Excellence
London, United Kingdom
Level Contributor
142 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Good hotel for both business and pleasure”
4 of 5 bubbles Reviewed 19 June 2014

I stayed here for three nights whilst on business in Cumbria.The hotel was clean, well run with pleasant staff and attractive furniture. There were also a number of areas to sit either to relax or to have informal business meetings or debriefs.
Breakfast was very good with a huge choice and very friendly and attentive staff. We ate in the hotel every night as the food was good and the staff were excellent.
My room was comfortable with a good bed and good bathroom. The shower was quite powerful and a constant temperature but a bit cramped for a big bloke in a bath!
I used the gym and pool twice which were very well equipped and clean.The pool was very relaxing with a steam room ,sauna and jacuzzi and was lit in a spa like way.
Overall I was very happy with my stay with the only gripe being that the doors to the bedroom are on such powerful springs that when they shut they make quite a lot of noise which was a bit of a pain during the night.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Londontraveller1964X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review, 24 June 2014
Thank you for taking the time to post a review & for your kind comments. Hope to see you again soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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949 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Norwegian first
  • Any
English first
Manchester
Level Contributor
157 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 484 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

A bit mixed what score to give here and was close to giving a 3, but it was on expenses and not my own pocket!

Pro's
Excellent Service
GREAT ROOM SERVICE!! By far the best I've ever had, good portions and excellent food
Free soft drinks in the fridge

Con's
Room price is expensive for the standard, a little basic or dated in some areas
Cost of breakfast is too high (£18)
Check-out was slow, even though I had given my card for an extras on checking in I had to go through the whole payment process again on checking out

Easy enough to get to from the motorway and plenty of supermarkets nearby too if needed

Didn't use the spa facilities, but find it odd everyone walks past the swimming pool, I'd want some privacy if I'm in my budgie smugglers!

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fatboyonadiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review, 24 June 2014
Thanks for your constructive feedback. For future reference, if you pre-book breakfast, it is only £12.45, which mat be a better option.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

We arrived at the hotel just as a wedding party were checking in. Thinking it would take a while to check in my husband and son went to explore. In the end I had to look for them as extra staff were drafted in to see to everyone. I was impressed with having my hands full with a new baby that an offer of taking our bags to the room were was made.

The room was lovely and clean and spacious enough for the 4 of us. Our 2 year old was so happy with his cookie plate which had his name in chocolate and a cookie left to great him to the hotel. The room was also stocked with lots of little personal snacks and touches that made it feel so welcoming, from little biscuits, lovely toiletries down to the warm fluffy white robes.

The spa and pool was lovely and clean and not over crowded. On the evening we ate at the hotel from the bar menu and found the food to be delicious and plentiful. The only issue I would have would be it costing over £9 for a 250ml glass of wine - very expensive!

We found the staff to be so helpful and on hand to help with anything. They even offered to clean our babies bottles for us when I realised we had left our washing up liquid at home and returned them to the room.

The rooms were very quiet and considering a wedding party had also checked in for the wedding at the hotel we a heard no one through the night.

Overall a fantastic experience and we can not wait to visit again.

Room Tip: We had a superior room which was big enough for a family of 4.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Emmalk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review, 24 June 2014
Super comments, especially about the team, thank you ever so much. We look forward to your next visit.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

We stayed at north lakes for one night on our way to a wedding in May. We had a really enjoyable stay and wished we were staying longer. The kids loved their cookies and thought the fold down beds were brilliant. The swimming pool area was lovely and all the staff were very friendly. The outside of the hotel doesn't reflect the inside or we would have carried on driving luckily we had read the reviews and knew what to expect.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 33loubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review, 24 June 2014
Thank you for your feedback & glad you enjoyed your stay. Hope to see you again soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Stayed at the North Lakes during a 3 night break at end of May, booked through Laterooms.com. Although from the outside the hotel looks like a building from a few decades ago and painted baby blue it was however clean, tidy with plenty of parking. One advantage of the blue colour scheme was spotting the building on returning from a hard days sightseeing. On entering the hotel reception the staff were very welcoming and extremely helpful. The double room was clean and tidy and the buffet breakfast (only meal we had at hotel) was excellent and we'll the money. The hotel is only a 15-20 min walk into the centre of Penrith. Overall an excellent base for exploring the Lakes and would definitely stay here again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank R K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review, 13 June 2014
Lovely review, thanks for the recommendation and for taking the time to post your comments.
We look forward to your next visit.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newcastle upon tyne
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Nothing went wrong with our stay at this hotel on Friday 6th June,16 cyclists arrived tired and were greeted by pleasant staff, nothing was a bother,rooms were comfortable and after a sauna and swim we all enjoyed a lovely meal which had been prebooked with Rosemarie in the events department who organised our stay in advance. We would like to thank everyone who helped make our stay so memorable

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 22geordiebikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review, 13 June 2014
Thanks for the feedback, and it was a pleasure to look after your party. Hope you enjoyed the rest of your C2C, especially Crawleyside!
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 7 June 2014

A bit of a shock on arrival, only what I could describe as 'smurf blue'. On entering the hotel although it was lovely I found it much too dark especially on a lovely sunny day. The room was very disappointing compared to cheap economy hotels I have stayed in, ripped sheets, very dated, scruffy lamps, tv channels were rubbish... and the doors, well they must have been the heaviest loudest doors I have heard in any hotel I have stayed in, we were kept awake from 1am until 4.30am by other guests in and out all night but because we didnt contact reception every time someone woke us up they werent prepared to do anything about it, although they didnt knock the breakfasts of our bill eventually. Food in the restaurant in the evening was lovely but lunch menu wasnt up to much.Disappointing stay.

  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank phonelogic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review, 13 June 2014
Thank you for your comments & for making us aware of your issues whilst you were here. It really does afford us the opportunity to restore a little faith, and I do hope that you might give us another try at some point in the future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about North Lakes Hotel & Spa

Property: North Lakes Hotel & Spa
Address: Ullswater Road, Penrith CA11 8QT, England
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Eden District > Penrith
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Penrith
Price Range (Based on Average Rates): ££
Hotel Class:4 star — North Lakes Hotel & Spa 4*
Number of rooms: 84
Official Description (provided by the hotel):
The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4 star resort hotel. ... more   less 
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Also Known As:
North Lakes Hotel And Spa
North Lakes Penrith
North Lakes Hotel & Spa Penrith, Cumbria

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