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“bank holiday weekend”

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North Lakes Hotel & Spa
Ranked #4 of 11 Hotels in Penrith
Certificate of Excellence
Reviewed 29 August 2014

Excellent 3 night stay, used as a base for days out around lakes and beyond. The hotel has all amenities required for a relaxing stay, the breakfast menu is excellent sets you up of the day trip. As this was not our first time we stayed, we had a nice surprise in a room upgrade to a spacious room which was very nice. Rooms were spotless staff were very attentive overall a lovely stay.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank thomas p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 1 September 2014

Delighted you enjoyed your stay so much & thanks for letting us know. We look forward to welcoming you back!
Kind regards

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609 - 615 of 1,065 reviews

Reviewed 25 August 2014

We booked this at the last minute because of the location: it's handy for the motoway, and for Penrith. The hotel is modern, and our room was spacious, quiet and comfortable. Espa brand toiletries were in the bathroom, along with big fluffy towels and also robes to use when visiting the spa/pool area. Good tea and coffee in the room, along with a basket of snacks and 2 small bottles of water. A very nice touch. The only flaw was that the kettle had a fault: it let steam escape under the handle. I reported this and trust it as been replaced.
The pool area was lovely, with jacuzzi and steam room, a splash pool for toddlers, and toys for other kids. It was quite busy in theafternoon, but went quieter after 5. Worth remembering if like us you are travelling without children and want to relax a bit! The saunas are in the changing rooms, which I thought a bit strange, but didn't mind. The shower area was also very nice, although we chose to have a quick hose down, put on the robes, and go up to our room for a "proper" shower!
All in all, a very pleasant stay. We hope to return.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank JacquiandJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 26 August 2014

Many thanks for the lovely review, we hope you return too!
Kind regards,

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Reviewed 24 August 2014

I recently spent three nights here with my five year old daughter and my partner as a birthday present. We all thoroughly enjoyed our stay. My daughter in particular loved the pool, which we used everyday. All the staff were lovely, whether on reception, in the spa and in the bar. We didn't eat in the restaurant as we were out and about, but did eat in the bar, which was very nice. The bar itself was spacious and relaxing and we were made to feel very welcome in there with our daughter when calling in when returning at the end of the day. Little touches like Mia's little VIP robe made her feel very special and made the experience exciting for her as well. The only minor complaint was that the shower in the room was very weak - we used the ones in the Spa which were much better, It is a great base to explore the Lakes from and I am sure we will return again.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Katherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 26 August 2014

I'm glad that we helped you to enjoy your birthday, and thanks for taking the time to post your comments.
Kind regards,

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Reviewed 22 August 2014

We spent one night on our family vacation at the North Lakes Hotel. We had a very comfortable night, a great dinner and very good breakfast.The hotel is close to the M6 but a little tricky to find the way into the parking lot.
once in the reception is inviting and staff welcoming.
The rooms are very clean, comfortable and well appointed although showing some wear.
We booked dinner in the hotel dining room and had a very good meal. One of the juniors didn't quite like her main dish and the staff happily prepared a substitute dish. The food was very good although the steak that I opted for was not quite to US standards. The fish dishes seemed to be the best. The deserts were very good. The staff were friendly and attentive. One note for US visitors is to always ask for ice in your drinks or a tumbler or ice to add your own. The staff were friendly and attentive.

Breakfast was buffet style with an excellent selection. For eggs preps not available it was only a matter of asking.

An pleasant night stay in a great area.

Stayed: August 2014, travelled with family
Thank Les H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 26 August 2014

Thanks for your review, and especially your kind comments about the team and our food, glad you enjoyed it!
Kind regards,

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Reviewed 18 August 2014

Do not pay extra and book a suite.As a member of Shire Hotel Spa in Bristol, we thought we would take advantage of the members free night and discount and stay for 4 nights and upgrade to a suite, described as follows on their website " For those looking for that extra luxury our suites are ideal. Designed to offer you unadulterated style, ample space and luxurious surroundings; our generous suites offer king –sized beds, a tranquil environment, and everything you need to make your stay extra special"
What a disappointment, yes the room was large, but that was about all. It was on the ground floor adjacent to the car park. We went to bed on the first night of our stay only to be awoken by banging of furniture, doors and clinking of glasses and crockery, we soon realised that this was due to the room opposite being set up as a meeting room. These rooms seem to double up as meeting rooms or bedrooms so obviously if you are staying as a hotel guest in amongst meetings you will get disturbed.
The room was exceptionally hot although the weather outside was not, we needed the window open as there is no air conditioning and were therefore again woken up by coaches parked right outside the window with their engines on from about 7am. We were given a sheet to replace the thick duvet after speaking to the duty manager the next morning. We were offered to move room but she thought the alternative may be even more noisy than the room we were in.
The overall appearance of the room was tired with a large damp patch on the ceiling, which has black mould on it, trims were missing from furniture, the middle of the tap trim came out when first used, the towels were dirty, the carpet was stained.The bathroom was no better than a standard room. The only advantage over a normal room was the free drinks in the fridge although we had to leave note for a bottle opener to be left in order to open the 2 bottles of lager. Fresh fruit was supposed to be included but this consisted of a couple of apples on the first night. We again left a note after not getting this replenished on the second day.
The issue of the noise and heat was discussed with the duty manager after the first night and she offered a drink from the bar and a move to a room which could possibly be more noisy, we decided that we would probably be best staying where we were.The next three nights continued to he the same so we spoke to the manager when departing. He kindly reduced the bill quite considerably to the normal room rate, but after getting home and calculating this I don't believe I got my members discount. After writing to the Managing Director of Shire Hotels, we were just given reasons for some of the issues - exceptionally hot weather so would need windows open (weather was not that great) and will get noise from carpark, stain on ceiling had happened night before so no time to repaint etc. No mention of meetings.
After having high expectations for our holiday we felt it was absolutely ruined by the room not being as described. Do not pay extra and book a suite.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
10  Thank judywiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 23 August 2014

Many thanks for taking the time to post your comments following your recent stay. I am sincerely sorry that you continue to be disappointed, as you rightly point out, we did offer to move you to a different suite at the rear of the hotel, which would not have faced the car park, you declined this offer. We will always endeavour to put thing right whilst guests are on site if we fail to deliver, and this was recognised with a significant discount to your final account. I believe that this was a fair gesture, and am genuinely sorry if you disagree. Should you wish to book a stay in any of our properties in the future, then please contact me personally to handle your booking and I will arrange the very best possible rate for you.
Assuring you of my best attention.

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Reviewed 18 August 2014 via mobile

Upon arrival the reception staff were very pleasant. Lovely hunting lodge style feel to the lobby. Our room was nice with a huge kingside bed and a chocolate cookie personalised with our sons name was waiting for us along with fluffy robes and a snack basket. We had dinner in the restaurant where our sons meal was served first, nice touch, the food itself was first class but the service was a bit ropey. I think a little more organisation is all that's needed. We had booked for breakfast but had to rush off in the morning so the really helpful staff rushed together a little take away bag of bacon rolls, fruit and coffee. Overall a very pleasant stay and would defiantly return

Stayed: August 2014
Thank Frieda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 23 August 2014

Thanks for the super review, and we look forward to welcoming you back.
Kind regards

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Reviewed 11 August 2014

Weekend night away, one of the benefits of being a member in leeds! A bit disappointed when we arrived the spa is no where near as good as the one in Leeds. The bedrooms beige n cream ( although clean) look tired. The restaurant was clean but had a smell of boiled cabbage ? Why when this was not on the menu. Food similar to the restaurant in Leeds but the setting not quite as good.
Sorry Shire this is not one of your best ! A little bit of upgrading needed.
Staff all polite and attentive :)

Stayed: August 2014, travelled as a couple
1  Thank Lou65a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, Manager at North Lakes Hotel & Spa, responded to this reviewResponded 12 August 2014

Thank you very much you review. Sorry to hear that you were disappointed with some elements of your stay. There is currently an ongoing refurbishment plan in place. It was great to here that the staff really looked after you. We hope to see you again soon.

Kind Regards

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Additional Information about North Lakes Hotel & Spa

Address: Ullswater Road, Penrith CA11 8QT, England
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Eden District > Penrith
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Penrith
Price Range: £112 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — North Lakes Hotel & Spa 4*
Number of rooms: 84
Official Description (provided by the hotel):
The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4 star resort hotel. ... more   less 
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Also Known As:
North Lakes Hotel And Spa
North Lakes Penrith
North Lakes Hotel & Spa Penrith, Cumbria

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