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“Half decent place spoiled by bad service”

The Lemon Tree Cafe - Bistro
Ranked #28 of 162 Restaurants in Penrith
Certificate of Excellence
Cuisines: British, Cafe
Dining options: Lunch, Breakfast, Reservations
Restaurant details
Dining options: Lunch, Breakfast, Reservations
Kendal, Cumbria, United Kingdom
Level 5 Contributor
52 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“Half decent place spoiled by bad service”
Reviewed 28 November 2012

We went for a snack of mince pies and coffee....on arrival were told to take a seat and we would be waited on.
We waited 15 minutes.....whilst the waitress decided who to serve and who not.
The staff generally had little passion for their customers and barely raised a smile to anyone. Why work in a café if you hate the job?
Our mince pies arrived - tasty enough but pastry as hard as rock!
Nice coffee - but VERY expensive for such a small cup.
If you are in Penrith there are better places by far.....

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank paul10june
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelenLemonTree, Owner at The Lemon Tree Cafe - Bistro, responded to this review, 3 December 2012
Thank you for your review-it is appreciated although somewhat negative. All we can say is a big sorry for your wait and the poor mince pie. We are always happy to give customers a top up of filter coffee-just ask and the pastry recipe has been reviewed!

Harder to respond to and act upon is your view of our passionless staff. We do our best to encourage everyone at The Lemon Tree to welcome and interact with our customers but we seem to have missed the mark on the day you visited.

Please, please, to everyone - if there is a problem at The Lemon Tree, tell us there and then, so that we can try to resolve it and you will hopefully leave happier customers.

Thank you

Helen Lynch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Date | Rating
  • English first
  • Any
English first

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