We first went to Whinfell Aqua Sana nearly 3 years ago. I still remember how special we were made to feel by Jackie who showed us around the spa and encouraged us to take part in one of the sauna experiences. ( we now look forward to a sauna and the water bucket!)
During our subsequent visits, we have tried the treatments (massage and facial sessions and the skin analysis) I can't fault any of them - was especially happy with the relaxation area after the massage - I fell asleep.
The staff are always very helpful. We usually go for the day and have lunch in the café which serves very nice food (although we find that we don't actually want too much - must be too chilled out)
We were disappointed by our visit previous to this as we found the music to be just too loud and "disco like" for our liking. They had also changed the arrangement in the changing rooms and generally, the spa did not seem as well run as usual. I did write to express my disappointment, but never had a reply so decided not to go back.
However, we did go back last week, and I am really glad we did.
The changing rooms have been updated and the new lockers are a big improvement as is the arrangement where one can select one's own towel and robe. The spa seemed to be much more cared for and the staff were, as usual, really helpful but not intrusive. The music was back to being relaxing and not too loud.
It would be nice if it had a snow and ice room (there is one at Woburn Forest) but it's not a big issue. Overall, I am really happy we went back and will certainly be going again within the next few months.
I would recommend going for the day - if you just book a morning or afternoon, I think you may end up wishing you could stay longer. Whilst it feels like time stands still, it is a real wrench when you realise it is time to leave.
One option I would like to look at is going for the full day and staying on for the twilight session (in winter when it is dark) as I think it must be quite magical in the dark.
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