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“Fantastic!” 4 of 5 bubbles
Review of White Cross Bay Holiday Park

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White Cross Bay Holiday Park
Certificate of Excellence
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic!”
4 of 5 bubbles Reviewed 22 August 2014 via mobile

The place is totally fantastic for families and friends who want to enjoy Lake District. Great and easy commute to other small cities around, great accommodation in small huts, excellent views, great facilities and out of all...fantastic hot tubes! There is nothing more one may need. The only small thing...it's also dogs friendly which sometimes might end up in finding dogs hair everywhere...but who does not like dogs ;-)

Stayed August 2014, travelled with friends
Helpful?
Thank Maciej J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthLakelandParks, General Manager at White Cross Bay Holiday Park, responded to this review, 5 September 2014
Thank you for your review. It is great to read your fantastic review and your positive comments. I’m pleased that you had such a great stay and enjoyed our park to its full advantage. We hope to see you again in the near future.
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1,143 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 22 August 2014

Just stayed Monday to Friday and have to say whole set up is fantastic. Most important thing for me is it is immaculate both internally and externally. You always see staff looking for litter and when we had problem lighting cooker someone was knocking on our door within 2 minutes!
Indoor swimming pool is immaculately clean and reception monitor numbers so you know pool won't be over crowded. Location is first class 2 mins from Brockhole Park and around 7 mins in car to centre of Bowness. Never ate at restaurant so can't comment on food quality.
My only criticism is in 2014 they should have wifi available to whole site especially when you consider the price you pay. However this will be our only place to stay whenever visiting The Lakes again.

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SnowbeeMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthLakelandParks, General Manager at White Cross Bay Holiday Park, responded to this review, 5 September 2014
Firstly thank you for taking the time for writing your review. Your kind comments regarding our park, grounds, facilities and staff they are gratefully received. We are also extremely lucky to be situated where we are within the Lake District and not far from all local attractions and events. We look forward to seeing you again in the near future.
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Upton, null, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 17 August 2014

We stayed here for a week, the sight is nice and clean in a amazing location. Unfortunately we did eat on site, the service was slow the food over cooked the breakfast menu was all fried(accept cereal); we asked for scrambled egg and grilled bacon but was told it was not possible - have what's on the menu or go elsewhere. I was not disappointed in the staff we encountered as they were polite but had no choice but to do as they where told. Whilst waiting one hour for our food to arrive I did ask to speak to the site manager to complain about the wait, he told me "well it's on its way so what's your problem". The entertainment also left a lot to be desired; I am not knocking the talent of the three staff that I saw all week, just merely saying when you have seen the same musician on his own three nights on a row its a bit like the big guy is on the karaoke again!.

Stayed August 2014, travelled with family
Helpful?
3 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 16 August 2014 via mobile

We (family of 4) have just returned from 7 nights at white cross bay. We rented a private lodge (have fine got last 3yrs) we love this site!! It's clean tidy and very well maintained! All lodges and caravans all well laid out in little clusters, you don't get that wedged in feeling like done sites! Love it little on site restaurant , bar and small kids arcade. Pool was freezing due to a boiler problem which seemed to last the full 7 days we was there!!! Which was frustrating. It didn't bother our daughters (6/7yr old) but for us we felt the cold of the pool abc it was so cold !! They've built a spa and sauna since we last thee which was nice, took the edge out of the freezing pool! Now have lifeguards on poolside at all times which is nice but one lady lifeguard was a tad power crazed shall we say in her job!!
From going for the last 3 yrs I'd say try to rent a privately owned lodge as they seem to be newer and larger than the lodges you hire from white cross bay & cheaper from what I can see!!
We will return to white cross bay for the 4th year nxt summer break (if not sooner)
4miles from Ambleside & about 4 miles from Windermere which masses of lovely places to eat & drink!!!! give it a try you wont be disappointed x

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hugoboss3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthLakelandParks, General Manager at White Cross Bay Holiday Park, responded to this review, 20 August 2014
Thank you for taking to the time to review our park. I am pleased to read that your privately rented accommodation suited your family’s needs. Thank you for your kind words with regards to our park grounds and facilities, we strive to maintain our park to a high standard for our guests to enjoy and it is nice to receive acknowledgement of this. I am disappointed to read about your poor experience within our swimming pool. Unfortunately from time to time things like this happen which is beyond our control and we were working constantly to try and get the issue resolved as quickly as we could. I can only apologise for the inconvenience caused to you during your time with us and you encounter with the lifeguarding staff. I will ensure that your comments are passed on to the relevant department, and I thank you for your honesty. It is nice to read that this has not deterred you from returning to us again and we hope when you return it will be business as usual. We look forward to seeing you soon.
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Windermere, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

Second time of staying here both myself and my friend have come with the kids leaving the boys at home . The reception staff were fantastic Gavin making us feel very welcome as we arrived .

Food was above average and well priced we both took full advantage of fish and chip Friday. The bar staff worked solidly and made every effort to impress in particular ollie stood out from the team .

Accommodation was clean and very homely although are neighbours were not the friendliest of people.
All in all a great stay and we will be back again in 3 weeks with the husband.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthLakelandParks, General Manager at White Cross Bay Holiday Park, responded to this review, 20 August 2014
Thank you for taking the time to write a review on our park. It is nice to read that you have stayed with us before and you enjoyed your return visit and are planning a future trip to us! Thank you for your comments regarding your accommodation, food and your kind words about Ollie I will be sure to pass them on to him. We look forward to seeing you when you return to stay with us again!
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Ely, England, United Kingdom
Level Contributor
165 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

We stayed here for a week in a privately owned lodge which is hired out, the sight is nice and the pool a decent size, we didnt eat on site as we were a big group and would have been expensive despecialy with us (mum and dad) paying. I was disappointed in the staff we encountered as they both were rude and no hello or politeness about them which was a shame. Our lodge was by the lake so lovely view, there was an open air movie night showing GREASE which i loved. All in all good sight.

Room Tip: Although we had wi fi free it was being upgraded to paying wifi.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Tiddles2408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthLakelandParks, General Manager at White Cross Bay Holiday Park, responded to this review, 20 August 2014
Thank you for taking the time to review our park. I am sorry to hear that your experience with the staff you encountered wasn’t a good one. I can only apologise as we strive to provide a high level of customer service to all guests on park, I will ensure your comments are passed on to the staff. I am pleased that your privately rented lodge was located close to Lake Windermere, we are very fortunate to be located in a beautiful part of the country. It is lovely to read that you enjoyed the Movie under the stars, this was a great success and enjoyed by all! We hope to see you again at White Cross Bay so that we can improve on your recent experience whilst staying with us.
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Exeter, United Kingdom
1 review
5 of 5 bubbles Reviewed 14 August 2014

We've just returned from our week at White Cross Bay and have really great memories. The staff were welcoming and informative. Our Superior Caravan standard caravan was lovely. It was new, clean and ideally situated in Deer Park. The site facilities were great: clean, lovely garden/flowers in the outside bar area, beautiful location, sensible site rules, food was good value and staff were polite and professional and enough activities for those wishing to take part. However, we loved the fact there wasn't a hedonistic mix of tacky activities that we weren't going to take part in (each to their own of course!) We didn't make use of the on site shop so can't really comment on this. The musician who played in bar in the evening was good and played an eclectic mix of hits (I think he was called Roger Lee). The food quality in the Flying Boat restaurant was of a high standard, as was the service and was reasonably priced. We noted on the menu that wherever possible, they use locally sourced ingredients and we felt this really important and worthy of mention. Gavin and Daniel in particular went out of their way to answer questions and provide local knowledge at reception but as said previously, all other staff we encountered were great too. The showing of "Grease" on the outside cinema screen, under the stars down by the marina was really atmospheric and enjoyed by lots of us. The picnic area down by the site's marina was also lovely; ideal for a mid-day bite to eat and an area for our children to play. I appreciate that the site's wartime aviation links will probably not interest or influence many, however, the memorial outside reception and the old photo's inside the main buildings are a sentimental nod to it's previous wartime heritage. The site is close to Windemere centre and is an ideal base for those wanting to explore the surrounding area. We look forward to having another great holiday again here soon!

Stayed August 2014, travelled with family
Helpful?
Thank Marriedanddadof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthLakelandParks, General Manager at White Cross Bay Holiday Park, responded to this review, 20 August 2014
Thank you for taking the time to write a review on our park. I am pleased to read that your caravan met with your expectations. We are very lucky to be situated in the heart of the Lake District and on the shore of Lake Windermere. Thank you for your kind words about the staff, I will ensure that they are passed on to them as we do strive to provide a high level of customer service and maintain a high standard of our grounds, accommodation and facilities and it is nice to have the acknowledgement of the hard work our staff put in to this. It is nice to read that you explored our park and made use of every corner of the park and joined in with our summer entertainment programme. Movie under the stars was a great success! Thank you for the acknowledgment regarding our historical features, it is important and interesting to inform people of the sites history. We look forward to seeing you very soon, don’t hesitate to contact one of our Holiday sales advisors on 015394 43937 to book your next holiday with us.
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Additional Information about White Cross Bay Holiday Park

Property: White Cross Bay Holiday Park
Address: Ambleside Road, Windermere LA23 1LF, England
Region: United Kingdom > England > Cumbria > Lake District > Windermere
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 10 Speciality Lodging in Windermere
Hotel Class:5 star — White Cross Bay Holiday Park 5*
Number of rooms: 455
Official Description (provided by the hotel):
Situated on the shores of Lake Windermere in one of the most idyllic and scenic locations in the very heart of the Lake District. White Cross Bay is set within picturesque woodland, and with red deer and rabbits as local residents, a break here is sure to take you back to nature. There’s something for everyone, whether you’re looking for a quiet break or active escape. Enjoy the indoor pool, gym, spa pool, sauna and steam room to feel totally rejuvenated. For the more adventurous there’s an abundance of local walking tracks with stunning views of the Lake District or try the Treetop trek in Brockhole National Park. White Cross Bay is located between Ambleside and Windermere so there is a wide variety of pubs, cafes, restaurants. Popular eateries in the local area are Pedros, The Flying Pig, The Drunken Duck, The Albert, Zefferellis and The Wild Boar that has a very special reputation locally and nationally for its quality of food and drink experience and White Cross Bay even have their own marina on Lake Windermere with boat launching facilities – a walk along the boardwalk to see the boats and ducks is a must! The perfect way to finish your day is with a homemade meal and drink in the restaurant and bar on site. Why not take advantage of our holiday childcare facility for children aged 2 - 8yrs, and enjoy a few hours to yourself? Simply call the park to book on a session. ... more   less 
Also Known As:
White Cross Bay Leisure Park & Marina Hotel Windermere
White Cross Bay Leisure Park And Marina
White Cross Bay Holiday Park Windermere, Lake District

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